Deal Extreme Stay away!!!!!!

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I would like to warn anyone who is considering a purchase from Deal Extreme to be careful of their dishonest business practices. I purchased a cellphone advertised as being quad band. When I got it turns out it was only dual band and would not work in U.S. I was told to send it back with tracking and I would receive a refund of my purchase price along with return shipping. Well I got my purchase price back but am being ignored now and they will not return my shipping. They have lied to me three times about issuing it and it does not come through. What recourse do I have? I paid through Paypal, but my original purchase price was refunded.
I hope they loose more customers than the $32.00 I lost doing business with this Hong Kong outfit selling cheap knock-offs.



I have also recently had a bad shopping experience and can relate. It was at a different store, but I will add it here as a warning to other shoppers as well.

DO NOT SHOP AT SKATE-BUYS.com.

Here is my experience:
They sent me two items which I did not order and then overcharged me 10.95 for shipping. When I called to clarify the mistakes--especially the 10.95 shipping charge I spoke with a customer service rep. He refused to give me a refund stating that the coupon code that I used was not appropriate, so they just charged my credit card the shipping. I indicated that you cannot just charge my card whatever you want, all you had to do was call or email me for confirmation. He then refused to give me a refund, He then accused me of purposely using a coupon code I knew wasn't valid! I asked to speak to a superviser, he refused. He refused to give me a name of anyone above him and he refused to give me the name of the president of the comapny. I have never been treated so poorly by ANY company!!They obviously think that you can charge whatever you want--without permission! Then refuse to credit your account!!!!

I was hoping to find a forum tht allowed store ratings--but I could not. So I am posting here, hoping that other holiday shoppers will not have to deal with the unprofessionalism that occurred at this store. STAY AWAY!!

OH and they have an unsatisfactory rating at the Better Business Bureau!



is www.DealExtreme.com very famous?
It is in my City


not known


DealExtreme often pops up here for hot deals. usually helicopter toys or fake cell phone batteries. I think people have been pleased with them on average. sorry it didn't work for you. Return shipping is alwas a gotcha when things go south in e-commerce...


I have done business with DX for 2 years. I worked in HK for 6 weeks in 1985 and was deeply impressed with everyone in HK who worked very hard, was honest, and had fair products at fair prices.


But in 1999 China took over. And I wonder how much control any person or company has over their own business anymore.

DX has been growing too fast. I thought they had 2 people. A man and a woman with 1 other helper. They've added about 2000 products in the past year or so.

No 3 man business can keep up with that. And I personally wouldn't be surprised if the growth was forced upon them by the Government of China.

They tell you where to work, where to live, and that's the way it is.

There are changes. There are things I know nothing about which might mean I'm 1/2 full of hot air.

But try to simply warn people as you've done, try to find the kind of business that they can do well, and then try to find a company that will
supply you with what you want.

I've had the same kind of problems. With me it was white LEDS. So Ifigured for the price plus the effort they've made, plus my past benefit I have to chalk it up to.. it's time to move on.

Give them business for small items.
Read the forums. They are there to help you decide what to buy
Most of the products are available through other suppliers. Try to find
out what the product really is. Of the thousands DX has they can't possibly know what they have.

And lastly.
Good luck.
Andre


I haven't really had a problem with DX. I buy a lot of flashlights and misc stuff for cheap gifts etc. I had a problem one time with a little $12 MP3 player I purchased from them. After an E-mail they sent me a replacement. Shipping takes a long time to the US, but that is to be expected. Of course they sell cheap knockoffs, thats part of the business. I have gotten some stuff that wasn't exactly top notch quality, but thats life. What do you expect for the price? If it's too cheap to be true.......................




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