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   posted: Jun. 30, 2008 @ 12:52a
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I bought the extended warranty for my computer.

When it needed to be fixed for just a fan. The terrible geek squad killed it.
First to a blue screen/ than it wouldn't turn on (the so -called fixers didn't place the cover on correctly and the on/off switch wasn't set)
Next I got the computer back and because they didn't READ my alert to re adjust the cover-they went ahead and gave me a new motherboard/hard drive and reformatted my computer.

Since April 2006 my computer is still at Best Buy.
With contact I am now up to Tier 3-Law Dept.

But I still don't have my computer and it's wiped clean.

WARNING -------anyone else out there --suffering from Geek Squad breakage?

   posted: Jun. 30, 2008 @ 12:52a

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rated:
   posted: Jun. 30, 2008 @ 8:30a
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Correy said:
WARNING -------anyone else out there --suffering from Geek Squad breakage?

No. I have learned to fix what breaks and never let anyone else fix anything on my computer.

rated:
   posted: Jun. 30, 2008 @ 10:31a
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Correct. But I couldn't get a new fan off Gateway and i had the extended warranty so i did it.
I had a MENTAL BREAKDOWN!!!

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   posted: Jul. 9, 2008 @ 12:10p
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i dont take it there anymore after they wanted to charge me $200 to back up my hard drive on DVDs...by the way my blank dvds!

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   posted: Jul. 9, 2008 @ 12:17p
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update. Best Buy gave me my money back and called it the lemon law. they sent a 1250$ gift certificate.
but they also told me i would be able to purchase another comp to use during the fixing progress.
well upon returning it, i had to argue 2.5 hours. after that adventure a supervisor claimed he would give me another gift certificate and than replace the amount on my credit card. this was sunday.... did i get the credit yet?

let me .......look NO!

rated:
   posted: Jul. 21, 2008 @ 8:14a
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No, but by having a consultation with one of them I knew it would be a bad idea to use their service.

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   posted: Jul. 21, 2008 @ 11:12a
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Their service is slow and not fun. However the lemon thing is nice. Back in the day I had 2 different laptops replaced due to said lemon dealio. It was great (if your units break) because you paid $1,250 for a machine 2 years ago and now $1,250 buys yo sooooo much more. Let me state again that their service is TERRIBLE AND slow. But if its a back up machine and such you will be ok.

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   posted: Aug. 14, 2008 @ 11:13a
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never trust your computer with best buys geek squad. i call it the crap squad. use Staples easytech service.

ive used easytech many times and i love it. the service is very quick and hassle-free. sometimes Staples has coupons in the ad for a free pc tuneup but if youre not lucky their service starts at 30 bucks.

Message edited by: pyee01 on 2008-08-14 11:14:56 CDT
rated:
   posted: Aug. 18, 2008 @ 9:44p
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I agree. Staples people much more pro. I used them 3 times, no problem at all.

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   posted: Oct. 15, 2008 @ 12:59a
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I have had nothing but problems with best buy extended warrenties. Once with a 1 month old tv. i think I posted a thread about it awhile ago. I ended up waiting over 3 months and they still hadn't fixed it. I had to call coporate and threaten them with the attorney general. I purchased a laptop for my mom there and she has returned it no less then 6 times in one year and its' still not fixed. It was actually broken out of the box. I no longer buy big ticket items there, it's just not worth the hassle. I'm glad your situation worked out.

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