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java007
- Happy Member
posted: Apr. 4, 2006 @ 6:56p
Called and was initially told that my check would be cut and mailed on 30 April 2006. I mailed my submission on or about 5 January 2006. Parago shows the date received as 02-04-2006 (a month from mailing to receipt is ludicrous, but obviously to their benefit). The T&C list two timeframes related to receiving the rebate:
"Please allow 8 weeks after claim is received by fulfillment company to receive your rebate." and below that in bold:
"YOU SHOULD RECEIVE YOUR REBATE WITHIN: 4-6 weeks"
By any measure the rebate should have been received by today and it has not even be processed. Although my rebate is supposed to be expedited, I will be filling complaints with the BBB, FTC, and notifying Peachtree and Staples of the failure of their rebate processing company to deliver acceptable service.
Rebate Company Thread: http://www.fatwallet.com/t/54/58957/
Dallas BBB Info for Parago: http://www.dallas.bbb.org/commonreport.html?compid=50000606&code= |
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poppagene
- Senior Member - 1K
posted: Apr. 20, 2006 @ 11:15a
My status shows check mailed 4-19-2006 |
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propcgamer
- Senior Member - 1K
posted: Apr. 21, 2006 @ 1:25p
poppagene said:My status shows check mailed 4-19-2006
same here.
now they will sit on them for a few more weeks and then actually mail them heh |
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rsuaver
- Senior Member - 5K
posted: Apr. 21, 2006 @ 10:48p
But post your 'processing date' as well...
For this promo, in my case, first rebate was entered in 2nd week in Feb... I have another one entered in end of Feb that should have been mailed out, but unless I complained it would have stuck until mid May...
I asked to get it 'expedited' since they were not honoring their T&C which stated 8 weeks from processing to 'receive' the check.
Again, they are trying to pull a 12 weeks for mailing the checks from processing date. Processing date was already 4-8 weeks after being mailed. |
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c3
- Senior Member - 2K
posted: Apr. 21, 2006 @ 11:06p
Mailed 1/17. Processed 3/1. Emailed to complain 4/20. Check issued 4/21. I don't know if the check was issued because of my email, or that was just a coincidence.
That was my first and last Peachtree rebate. Never again. |
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propcgamer
- Senior Member - 1K
posted: Apr. 24, 2006 @ 3:01p
got my 2 $165 rebates today (I got one from office max as well) |
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rsuaver
- Senior Member - 5K
posted: Apr. 24, 2006 @ 4:50p
c3 said:Mailed 1/17. Processed 3/1. Emailed to complain 4/20. Check issued 4/21. I don't know if the check was issued because of my email, or that was just a coincidence.
That was my first and last Peachtree rebate. Never again.
I'll wait a couple of more weeks to complain about my 2nd one... mailed approx. 1/10, processed 3/15 !!! |
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SUB
- Tired Member
posted: Apr. 24, 2006 @ 7:14p
Got mine today w/o calling at all. Mailed 1/11. |
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billrubin
- Senior Member - 10K
posted: Apr. 24, 2006 @ 8:46p
SUB said:Got mine today w/o calling at all. Mailed 1/11. Ditto (except for the mailing date, 1/19). |
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Piedone
- Senior Member
posted: Apr. 30, 2006 @ 11:28a
billrubin said:SUB said:Got mine today w/o calling at all. Mailed 1/11. Ditto (except for the mailing date, 1/19).
Got it, only sent it earlier in January. Very difficult rebate... I called them again two weeks ago, they've told me the check will be cut sometimes at the end of May since they had to reprocess the materials sent by fax. |
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newrome
- Senior Member
posted: May. 4, 2006 @ 9:54a
does anyone can buy the peachtree or do we need to have small business in order to register.???
Staple is going to have this permotion again next week |
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billrubin
- Senior Member - 10K
posted: May. 4, 2006 @ 10:11a
newrome said:does anyone can buy the peachtree or do we need to have small business in order to register.???
Staple is going to have this permotion again next week Anyone can do it. Just remember you'll wait 2-4 months to get your money back. |
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billrubin
- Senior Member - 10K
posted: May. 4, 2006 @ 10:13a
Piedone said:Got it, only sent it earlier in January. Very difficult rebate... I called them again two weeks ago, they've told me the check will be cut sometimes at the end of May since they had to reprocess the materials sent by fax. Why did it have to be reprocessed? Was it initially rejected?
As should be obvious, the delay here is in Peachtree sending them money. It's not in reprocessing it. It's in getting Peachtree to send Parago a check so Parago can pay us. I fail to understand why this is so difficult for so many people to comprehend. And unless Parago knows when the check will arrive (which TCA used to know and base their dates on), then any date they give you is probably a stock answer (e.g., please allow 6 weeks for processing). |
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rsuaver
- Senior Member - 5K
posted: May. 4, 2006 @ 4:23p
billrubin said:Piedone said:Got it, only sent it earlier in January. Very difficult rebate... I called them again two weeks ago, they've told me the check will be cut sometimes at the end of May since they had to reprocess the materials sent by fax. Why did it have to be reprocessed? Was it initially rejected?
As should be obvious, the delay here is in Peachtree sending them money. It's not in reprocessing it. It's in getting Peachtree to send Parago a check so Parago can pay us. I fail to understand why this is so difficult for so many people to comprehend. And unless Parago knows when the check will arrive (which TCA used to know and base their dates on), then any date they give you is probably a stock answer (e.g., please allow 6 weeks for processing).
Correct. The issue is SAGE not paying Parago... So Parago holds back everthing. So in order not having to break their own T&C, the will hold the rebate processing as much as they can.
The thing is that being a big money rebate, you want to make sure they do process it, so if after 4+ weeks they have not done so, you want to call/fax/whatever. Once they aprove those, the process date is the day you called/faxed, and then they will take 8-12 weeks to mail the check...
I don't mind waiting 3-4 months for the rebate, but I want to make sure it's in the system AND valid, so I don't have to get the 'oh, promotion is over - sorry !' line...
As an example, my original docs where not processed until 3/15 !!! Two months after. By this time I had already faxed them everything and they had created a new record... And that record, they already sent the check...
My .02... |
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johnstexas
- Senior Member - 2K
posted: Dec. 31, 2006 @ 2:49p
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niels
- New Member
posted: May. 4, 2007 @ 10:24a
Sounds like this rebate is extremely slow.. I am looking forward to start one this week. Just wonder whether I can change my mailing address during the rebate? If it takes up to 6 months, I will very possibly have moved..
henny said:andrey0 said:How fast is the turn around time for the rebate?
Very, very slow. I'm still awaiting the one I sent last Oct. |
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