10 printers arrived, working on rebate directly with HP supervisor for Quill order...

EDIT:
Ok, so I've been busting my butt to get somewhere with this, escalating my specific claim to the Young America (HP Rewards Rep) Team Management for this rebate, and escalating it further to the Account Management team for HP, and the HP Executives have made their final decision as of this afternoon to DENY ALL REBATES TO CONSUMERSfor ALL vendors that are operating in this manner. Ie: Quill, A matter of Max, Buy.com, etc. ALL OF THEM ARE DOING INSTANT REBATE'S FOR $50 DIRECT THROUGH HP UNLESS THEY'RE SOLD FOR ALMOST NEAR MSRP!!! THE DISTRIBUTORS ONLY HAVE A FEW $$ MARKDOWN ON THIS! I confirmed this with a level 5 TechData account.

I called Quill, spoke with a supervisor and asked for him to put me in contact with their HP salesperson because each authorized reseller has an HP rep and he refused to do so. They are standing by this, covering it up as much as they can and thinking we'll just simply go away. They would agree to pick up the printers after I wasted my time to box them back up, but that's it. I told him that's not good enough, what they did was fraud, changing their description around halfway through and not telling their customers they were filing rebates on their behalf and just wanted to "blame it on the online websites" for all of this misinformation. He actually had the audacity to tell me "deals this good are ridiculous, they simply don't happen". And I politely reminded him that they do quite often actually, especially with phased out printers, or when a company would rather make money on the toner/ink, or a software company wants to make money on the subscription so they'll give away a bunch free (Norton anyone? That's a quarterly hot deal is free software after rebate for them).

Since HP has made their decision then they will pay the consequences for allowing their authorized resellers to permit misleading advertising and either force them to make it right, or make it right themselves. Apparently this is not happening and HP has branded anyone trying to take advantage of this as fraudsters themselves when we did nothing wrong! This is very upsetting as HP usually has a strong customer service oriented viewpoint and it's obvious they're siding with the reseller's on this one.

HP has done a good job of keeping these key people quiet during this process as I was not able to make direct contact with them, but I did end up personally working with Young America's Team Manager for this specific rebate directly. It sounds like Young America's hands are tied, but they are the direct link to this rebate so it's best to keep pounding them. They're aware the crap hasn't hit the fan yet, it's only speculation, but now that there is a confirmed denial from the "boss" here it comes. Let the floodgates open. I already filed my chargeback with the CC company. Hold on tight everyone as it's going to be a rough ride!

I jumped on just one for myself from Newegg, which I believe was the first deal posted here. Newegg's return policy is 15% restocking/30 days (ordered 6/01/07). I feel like we all should return these printers, but a) I hate to pay a restock fee of $12 and return shipping on an unopened item, which I am I am not alone there and b) Obviously many bought several of them to FeeBay that can't be returned.

At least we have a heads-up to follow the process of the rebate, but this might be difficult. All I have on my form is "Awards Center, 1-888-221-4126". And if we have to file a BBB complaint - or continue with a AGO complaint, who get's the complaint filed against them? The reseller (Newegg/quill/Omax/etc), HP or Young America?

Okay, who is really a lawyer here?????

Please post the name and exact quote from the HP exec that claimed the rebates would be denied.

I don't see how HP can pull this off without alienating tons of consumers and retailers. Virtually everyone had these printers priced at about $80 at one time or another.

HP has a real mess on their hands but I'm afraid they have no choice but to honor the rebates.

The best advice to keep applying the pressure.

P.S. You're totally waisting your time with a cc dispute. There are no cc's that guarantee rebate fullfilments since rebates are totally seperate from the purchase transaction!!

ilikebtmoney said:Well as I warned you.. I received my official DENIED claim today, and they used the special pricing clause. It arrived via certified express mail. Now the real battle begins since it's official.

Good luck. I think HP would loose in court. How's a reasonable and prudent consumer going to know what "special pricing" is since HP didn't adequately define it. HP designed the promotion and the burden was on them to spell it out on the rebate form T's and C's. (they should have simply specified a min. purchase price - it's done all the time). Ambiguous terms usually result in victory for the plaintiff.

I think the only rebates HP can legitimately deny are the ones from Quill for purchases after the Quill disclaimer was posted.

You know the drill:

bbb.org
ftc.gov
State attorney general
(do this for both HP and the reseller assuming the reseller hosted the rebate form).

Returned mine to the store with no problems.
I have no confidence in the fighting for the rebate.

The rebate was never posted on the retailer' site and the special
price clause, because of that they will say we tried to see a deal that wasnt there.
An easy win for HP.

From http://www.fatwallet.com/forums/messageview.php?catid=74&threadid=742653&newest=1#last,
RazelDazel called and confirmed:

RazelDazel said: Before I purchased this unit from CC, I called the Rebate center 800 number listed on the $64.50 rebate form. I specifically asked the agent if purchasing a printer from CC at a reduced price would qualify me for this rebate and the agent answered in the affirmative. I couched the question in a number of ways so as to make sure that what I was understanding was in fact what the agent was saying. I advised the agent that there was some concern as to the wording of the rebate but he assured me that purchasing the printer from CC at a reduced price of $79.99 would indeed qualify for the rebate if the paperwork , forms etc. were submitted as required. As verification of this reassurance, I received the agent's name and ID # and asked that my information, (name, address etc) be entered into the system as well. After checking with the supervisor as to how this could be done, he returned to the phone, reiterated all the information I have given him and he once again assured my that the purchase in question would qualify for the rebate.

There's little more than I can say or do at this point. I have purchased the unit and it is scheduled to be delivered on 7/3. I note this a.m. that CC has now raised it's price on the printer to $129. They say that timing is everything. We shall see. In this case.....no guts, no glory!



I did the same:
SkyShard said: I also called the number 1888-385-5410 and specifically confirmed that S096 was valid at CircuitCity at the reduced price. I spoke to Paola (#54534), and she took down my name and address.

Interestingly, she said that Bestbuy and Bestbuy.com, as well as Officemax were NOT valid for this rebate.

So... here goes!

Rebate name: "STS 07 LJ 1018 MIR"
Tracking ID: xxx-xxxx-xxxx
Offer Value: $65.00
Manufacturer: Hewlett-Packard
Submission status
Your submission and mailed materials have been processed.
Your rebate submission has been approved and your rebate check is being processed.

--bought at Staples b&m, pmed to cc's $80 for 110%. Total will come out to be $15 for the printer.

Text

>>>>>>>>just got aproval email: "Your rebate check has been approved and will be mailed to you shortly."

Where did you buy your printer??