I went to Home depot to purchase a washer and dryer and noticed that they were running a promotion that stated "receive up to a $250 gift card" for energy star qualified appliances. After looking at the washers, I decided to buy one from home depot motivated by the gift card. The sales associate gave me a rebate form (rebate form was sitting next to the washer I purchased) and said fill this out, mail it with paperwork (they even gave me a second copy to submit!!) and you should receive your gift card. Well I submitted everything and just recently received a letter from the rebate center stating that my purchase did not qualify because it was not on the "qualified appliance" list. After inquiring about this "qualified appliance" list, I found out that it is in fact not accessible by customers, let alone accessible at the time of purchase. According to the rebate center "your store should know which appliances qualify, they have the list". Well the person I purchased it from TOLD ME THAT MY APPLIANCE DID QUALIFY. So where is my rebate..not to be found. The Home Depot Rebate center refuses to honor the rebate and they tell me that there is no one else I can speak to about the matter. I now believe that the "list" does not exist and it is a bait and switch tactic to get you into the store and buy appliances from them.

I just filed a complaint with the BBB.

Try talking to someone at the store too.

matrixgoodies said:2 stores I hate, BB & HD.
I would return the washer and dryer. I second that. Return the items and make it clear to the manager why they are being returned. Return it even if they promise to give you the value of the rebate to you.

Not like anybody cares or anything but ....

I finally got to speak with the Appliance Dept Manager (at least over the phone). She acted as if it was no problem to credit my account for the amount of the Gift Card in question. So I visited HD over the weekend, was sent to the customer service dept, and got my card credited - okeey-doekey.

I will however, in my future buying decisions, avoid any rebates associated with HD.

Now I have to see about my $55 delivery rebate that's been denied and then re-processed and is now still processing- its complicated, I won't boor you. Suffice it to say Home Depot needs a remodeling of their business practices and customer service.