I too in th e same boat with the Amazon, kaspersky upgrade rebate. Initially they said receipt is lacking, later said the previous owner ship missing. When all the copies were faxed two times, got an e mail that the first rebate cannot be combined with the upgrade one. No idea what to do? they may not honor.

Here is my horror story with allrebates. I submitted both $65 and $25 upgrade rebate for Kaspersky internet security purchased from Amazon. allrebates honor the $25 upgrade rebate and reject my $65 rebate on the ground of the $65 rebate can not be combined with any other offer. So they scammed me $40 and won't budge when I call.

I am going to BBB and FTC them and Amazon. I am going to disbute the credit charge. Bring it on!

I called AllRebates about my Kaspersky rebate weeks after I should have received it. I was told that my rebate had been sent and was eventually returned to them. We determined that someone at AllRebates had entered my address into their system incorrectly. They resent the rebate and I eventually received it, but I'm not pleased that after the rebate had been returned to them, they didn't bother to call or e-mail me. I suppose they ask for a phone number and e-mail address on the rebate form only to spam us, not communicate with us about our rebates.

Guess that is what we call combining.
joe254 said:The $65 and $25 are two different offers. The $65 is for purchase of the software and $25 is for proof of upgrade, nothing was combined.

I'm also having same problem with allrebates.....My rebate status doesn't show any status......Though I already submitted all the details....Still I got 7 rebtates with them......If u call them...they are not answering properly.....and cut the phone while conversation is going on.....

YoungAmerica said:Kaspersky's rebate goes to allrebates.com. They were all good before. But recently all my rebates showed as waiting for...... and when you clicked it you could find one lines said ". . . Waiting for submission . . ." and other two lines are valid. When I called them, they said they did not get the receipt. Obviously they are lying and no way to argue with this. Faxed to resubmit and no response either. Anyone has the same situation? Thanks. This happened around from this month. If you only have the experience about the submission before Sep, I think mostly you will disagree with this. For me, all the rebates all good before, just happened from this month.

Same issue here.

The Status is "You must provide additional data. Click here for details" .
Click on that link:

Received on 09/19/07. . . VALID.

I called them today, ALL FIVE of my rebates are "missing the receipt" (which, of course were sent). The UPC/POP's were received, but they want a fax of all five receipts.

...So, the rebates are not VALID as the website would lead me to believe.

Also, after talking to the supervisior, Lorretta, she basically stopped responding completely and left an open line on the phone.

They tried to pull something like that on my $25 upgrade rebate as well. Something like proof of previous own product was missing (when I knew I sent the cd as I cut it in half I had to fax them a copy of another disk. I figured they were pissed because like a lot of folks I doubled up and got the $65 and $25 rebates from Amazon back in August. Out of tons of rebates this seems to be the slowest and kind of sneakiest place I have delt with (really got to watch them and keep copies as proof). I'm sticking to Mcafee and Symantec as their rebates r nice fast and easy forget messing around with iffy Kaspersky ones).

muoot said:YoungAmerica said:Kaspersky's rebate goes to allrebates.com. They were all good before. But recently all my rebates showed as waiting for...... and when you clicked it you could find one lines said ". . . Waiting for submission . . ." and other two lines are valid. When I called them, they said they did not get the receipt. Obviously they are lying and no way to argue with this. Faxed to resubmit and no response either. Anyone has the same situation? Thanks. This happened around from this month. If you only have the experience about the submission before Sep, I think mostly you will disagree with this. For me, all the rebates all good before, just happened from this month.

Same issue here.

The Status is "You must provide additional data. Click here for details" .
Click on that link:

Received on 09/19/07. . . VALID.


I called them today, ALL FIVE of my rebates are "missing the receipt" (which, of course were sent). The UPC/POP's were received, but they want a fax of all five receipts.

...So, the rebates are not VALID as the website would lead me to believe.

Also, after talking to the supervisior, Lorretta, she basically stopped responding completely and left an open line on the phone.

Update:
Even though all five of my receipts were included with my original submission, I resent a fax of them last week.

They updated some to valid with the correct amount and still others continue with same status (above- provide additional data, click thru..."Valid"). So now I have to call again for the remaining rebates.

AllRebates.com is nothing but trouble.

Is allrebates is lying?

Just read THIS story!

I purchased two Mustek video recorders last fall (late September and early Oct) from Radio Shack with mail-in rebates handled by allrebates. I followed the instructions *very carefully* given that I have had problems with mail-in rebates before. The procedure required me to send in three things: the receipt, the mail-in rebate form and the UPC code from the box. I actually sat down with an *assistant* to make sure the procedure was followed correctly.

I purchased another Mustek video recorder several days later and followed the same procedure.

6 weeks or so went by and I had heard nothing. I contacted allrebates. They said to wait - it can take more time. January rolls around and I went to Radio Shack to voice my concerns. We could not get anyone from Allrebates on the phone but the store manager faxed proof of purchase to the allrebates fax number along with a request for the rebate just in case.

Today I revisited the issue again (having heard nothing). I called allrebates and ultimately demanded to speak to a supervisor - having been given the run around for months and again today. He first quickly tried to turn it around on me and asked why *I* waited so long to respond! Now I'm angry. I insist on an answer as to what is going on. First he claims that they do not have the sales receipts but when I press him and tell him that I have *copies* of everything that was sent in -including the sales receipts- he suddenly qualifies the statement by saying what he really means is that my sales slip information is "invalid according to his system"; that is what he meant when he said they did not "have" my sales slip(s).

So lets look at the nut of this thing: the sales slips that I sent in were "invalid" according to his system. Standard Radio Shack receipts. But it gets worse. I ask if they still *have* what I sent in so it can be checked. The answer is no. "we only keep claim materials for 21 days" I am told. If I resend the copies now will they pay the rebate? I cannot get a straight answer other than that the receipts must be "valid" according to his system. This is called arbitrary. This is called bargaining in bad faith.

It's clear allrebates had no intention of honoring this rebate. Their ultimate response has been an arbitrary "your receipt was not valid according to our system" and your copies may not be either. This is disingenuous.

I'm pretty certain that if this happened to me it has happened to others. I'm not the only one.

I suspect that allrebates is cheating many folks so they can keep more of the money for themselves. I suspect that is the way it's set up. I see from scanning this thread that a common theme: allrebates claiming not to have a sales receipt. I'd also suspect that they fall back on the arbitrary "your receipt was not valid" in 9 cases out of 10 if/when pressed. Knowing corporate America as I do I'll bet they have internal numbers/goals they try to meet and have the ability to simply declare the correct number of claims "invalid" if need be to make those numbers.

This company needs to be sued. They need an Attorney General or three on them.