I bought ZoneAlarm on 10/12/07 from Fry.com and there was a $40 rebate (offer #4000017). However, the rebate center's email I received today is only showing $30 rebate. I called rebate center and was told Fry.com should be responsible for this. So I called Fry.com and the girl looked up the offer and told me the amount was $30. How could they change the rebate amount? Anybody is having the same issue with this rebate offer?

Consider yourself fortunate, I had to call Fry's.com several times called ALLRebates,called Zone Alarm, faxed the submissions several times, until FRY'S. com finally realized the rebate processor they are using for Zone Alarm is about as legitimate as Brittany Spears as mom of the year. And Fry's.com finally agreed to send me a check in a few months, not holding my breath on that. At least, ZoneAlarm according to several studies is considered the preeminent internet security suite. I have tried CA and Mcafee, and at this point I would have to agree that Zone Alarm is superior.

When I called ALLRebates, Frys.com and Zone Alarm they made no mention of the name change. In fact I have called the 866-568-9228 number several times and never got through, always getting the same message, call the next day. I highly doubt their legitimacy.

I get this cryptic email from them, that my rebate status has changed and is now "not approved." Problem is, they make no mention of what date, store, product, etc. I guess they assume that people only have one rebate out at a time?

Ok, so I go to their website and try to look up my rebate. Unlike most rebate centers that only ask for name and zip, they also ask for Address Line 1. Ok, is that after address standardization? Did anyone abbreviate it? I tried all combos. I guess their query doesn't work. I later find that various people complain about that. Well, gee, maybe they should add more identifying info on their email then.

Through no help from them, I was able to figure out who they were. (Thanks, google).

muoot said:When I call 866-568-9228, I get " Thank you for calling Myrebateonline fulfillment center."

Allrebates has apparently been bought out by the Ohana Company. They seem to be just as bad as Allrebates used to be (maybe even worse). They are handling all of the CompUSA e-rebates now too. As an example, they sent me debit cards for rebates that were supposed to be sent in the form of a check.

jwkoda said:Be very careful with this company and their rebate offers. I've called three times about rebates that I have pending with them. Today I spoke with Kathy about several rebates that have either not been received or denied. Kathy said they do not have a resubmission process and my only recourse is to contact the original vendor. She said I could fax them in to 8665062977 but they are under no obligation to accept them once the submission deadline has passed. I did fax in two of the rebates a couple of weeks ago but of course they said they have no record of my fax. I'm going to contact Fry's about these rebates and see what they can do. I thought AllRebates was bad but this company takes it to a new level because they have no resubmission process.Yeah, and they don't inform you about imaginary problems with your rebate until the deadline is over, thus preventing you from fixing their imaginary problems. Reputable rebate houses give you around 30 days from notification to fix it.

Wow, this is a bad rebate processor.

My status for this offer is OK, on their (terrible!) website it says:

4000017-Buy ZoneAlarm Internet Security Suite 3-User Pack at Fry’s Electronics or Frys.com get $40 check
Valid 10/10/2007 - 10/18/2007
Submit By: 11/14/2007
$40.00 Rebate
Purchase ZoneAlarm Internet Security Suite 3-User Pack (SKU # 5259507) at Fry’s Electronics or Frys.com between 10/10/07 and 10/18/07. Not to be combined with any other offer

so mine says $40 as it should.

However, I have another rebate that is Fry's specific but the morons at this rebate processor are unable to locate the purchase date on a Fry's receipt. Remember, the rebate is only valid at Fry's SO ALL THEY ARE SEEING IS FRY'S RECEIPTS - yet they still can't find it somehow...

Do they really think we're that stupid?

I'm also having a hassle with the very same morons. They claim I did not submit a receipt, but I'm not new to the rebate game. I copy everything literally right before it goes into the envelope. Oh, and they didn't notify me about the problem until December.

Sure, everybody makes mistakes, but this place appears to be "truth challenged."

My rebate status has shown as "qualified" for quite some time. I called last week and they said the status was "Waiting on Funds". Another BS rebate.

The representative that spoke with me said that the same product had rebates through five different offers, e.g. Fry's, Circuit City, (and I suppose other vendors), and that they had word this afternoon that the funds had been received, so mine should be fulfilled in the next few days.

Ironically, this was after a follow-up call regarding a rebate on a different item on the same receipt. The representative for that other company was going to forward that case to her supervisor because it was so old.

Hmm, are there any sort of governmental laws regarding Truth in Rebates like there are in banking (the term truth in lending comes to mind?