Last Nov., I bought an Insp 530 from Dell. It was told that I would get a $100 gift card with the system. I contacted with the customer service many times for the gift card. Everytime, the customer service told me that I would get my gift card soon. However, I haven't got it. This time, they sent me an email and told me that they could only send a $100 coupon to me. I told them that I didn't want the $100 coupon. I just want my $100 gift card. However, they insisted that the $100 coupon was the only choice for me.

Could someone tell me whether I can send a claim to BBB for what Dell did? If I can, could you send me the link?

Thank you very much!

How does the gift card differ from the coupon? What restrictions are on the coupon?

Yes, the gift card is much better.

I have filed a claim with BBB before and they ultimately did nothing. (Against a different company, not Dell.) You would have to find the BBB location that Dell is a member of. City and State. Dell may not even be a member.

I have never seen the Dell deals with the gift card. Was it a "fatwallet" good deal?

I would dispute it with your credit card company. I believe you have 60-90 days. Simply tell them you didn't get what you ordered. They usually do a dispute and might even credit you the $100