Did anybody receive rebates from AvLab? Their website is AvLabProducts.com and they sell consumer electronic/computer stuff. Back in Dec 07 I purchased few items on Buy.com with AvLab rebates. I have submitted two rebates and they have been given me the runaround ever since. First they said it will be mailed next month, then next month, and so on. Now they don't respond to emails and whenever I called their rebate customer service (626-581-9038) I get transferred to a voicemail. Amazingly they still sell stuff on Buy.com. Called Buy.com and that doesn't seem to help. I will be filing with bbb.org and Attorney General and see what happens. I did a whois search on the site and this is below is what I found. Beware of AvLabProducts.com and stay away from them.

Registrant:
mge company

18235 Valley Blvd.
City of Industry, California 91744
United States

Registered through: GoDaddy.com, Inc. (http://www.GoDaddy.com)
Domain Name: AVLABPRODUCTS.COM
Created on: 26-Sep-07
Expires on: 26-Sep-08
Last Updated on: 26-Sep-07

Administrative Contact:
Huang, Edward hilda@mgecompany.com
mge company
18235 Valley Blvd.
City of Industry, California 91744
United States
(626) 581-9887 Fax -- (626) 581-2253

Technical Contact:
Huang, Edward hilda@mgecompany.com
mge company
18235 Valley Blvd.
City of Industry, California 91744
United States
(626) 581-9887 Fax -- (626) 581-2253

I had same issue with this company. They don't seem to honor their rebate promise. I got this email from them. The rebate was suppose to be paid almost six month ago. IT was for rebate of $50 . Any idea how we an get this guys to honor their rebate promise

I would suggest you log a ticket with Buy.com I had already did so and i think if enough people complains to Buy.com, they might take some action. Buy.com did sent me an email stating they are looking into this issue. Meanwhile person known as James Ariza from avlab sent me an email checks have been scheduled to be mailed out on July 25th. Allow up to a week for delivery. I find it hard to believe they honor their rebates so, will wait until end of july to see if they really sent me a check or not. If they don't honor the rebates may me we can all bring them to court to honor their rebate

Update: I submitted a complaint from to the Attorney General in CA about the company and in about 2 weeks the A.G. sent me the update letter with the company stating that they had sent me a check. Two days later I receive my $120 rebate check from them. After 9 months, I finally got my rebate. Buy.com and bbb.org did not do squat...if you feel that the company is cheating on you with the rebate, go straight to the attorney general!

I agree second the motion stated by jp007.

Yeah, this place really seems like a cut-rate outfit. I sent them one more email inquiry:

I have been patiently waiting for AV Labs to make good on this rebate, and you have not done your part. As you must be aware, there are many reports on various online forums noting the long delays and failures to respond to rebate matters by AV Labs.

If I do not receive a reaonable response by this Friday, 10/17, as to when I will be receiving my overdue rebate, my next steps will be to file complaints with the BBB and the California State's Attorney General.

and here was the reply:

This rebate most likely will not appear in our systems for about another 2-3 weeks. You’ll want to check down the line for an up to date status.

Yet again with the "wait another 2-3 weeks" nonsense. Enough already. CA AG's office, here I come.

Av Lab Rebates contact info

Current Working Phone # 626-333-5511 option #7 for Rebate Dept

Thanks guys. I am on the same boat. Let me see how long is it going to take me to get my rebate (I submitted "only" about 12 weeks ago). Thanks for the updated phone number.