I changed ISP's yesterday. Went from ATT dsl (1.5mbs) to Charter (up to 15mbs down). I ran a speed test lastnight when I got home and it showed only 10 down. Ran one this morning showed 15 down. Ran one just now and it showed 22.5mbs down. What site do you all use to check your speeds and is this a common thing with Charter? For the speeds to fluctuate that much?
I hope I can get this typed before I lose connection. It has been only 2 days since I had charter cable internet installed. My internet connection is intermittent at best. Sometimes I will be connected for 10 minutes before it loses connection, other times around 2 minutes. Been like this all day today. I have called tech support and they are no help. Here is what the log says.................
2012-06-08 15:51:41 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:00:17 3-Critical D003.0 DHCP FAILED - Requested Info not supported. 1970-01-01 00:00:06 6-Notice M571.1 Ethernet link up - ready to pass packets 1970-01-01 00:00:30 3-Critical D003.0 DHCP FAILED - Requested Info not supported. 1970-01-01 00:00:18 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9) 1970-01-01 00:00:06 6-Notice M571.1 Ethernet link up - ready to pass packets 2012-06-08 15:18:10 6-Notice M573.0 Modem Is Shutting Down and Rebooting... 2012-06-08 15:18:10 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2012-06-08 15:17:37 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-06-08 15:17:32 4-Error B603.0 Map Request Retry Timeout 2012-06-08 15:17:32 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-06-08 15:17:31 4-Error B603.0 Map Request Retry Timeout 2012-06-08 15:17:31 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-06-08 15:17:30 4-Error B603.0 Map Request Retry Timeout 2012-06-08 15:17:29 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-06-08 15:15:12 3-Critical I002.0 REG RSP not received 2012-06-08 15:15:08 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:07:00 3-Critical D003.0 DHCP FAILED - Requested Info not supported. 1970-01-01 00:06:48 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9) 1970-01-01 00:06:40 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:06:30 3-Critical R002.0 No Ranging Response received - T3 time-out (US 11) 1970-01-01 00:06:10 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:06:00 3-Critical R002.0 No Ranging Response received - T3 time-out (US 10) 1970-01-01 00:05:48 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:05:38 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12) 1970-01-01 00:05:20 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:05:10 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9) 1970-01-01 00:04:52 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:04:42 3-Critical R002.0 No Ranging Response received - T3 time-out (US 10) 1970-01-01 00:04:25 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:04:15 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12) 1970-01-01 00:04:11 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:04:01 3-Critical R002.0 No Ranging Response received - T3 time-out (US 11) 1970-01-01 00:03:41 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:03:31 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9) 1970-01-01 00:03:16 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 1970-01-01 00:03:08 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:02:58 3-Critical R002.0 No Ranging Response received - T3 time-out (US 11) 1970-01-01 00:02:37 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:02:27 3-Critical R002.0 No Ranging Response received - T3 time-out (US 10) 1970-01-01 00:02:17 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:02:07 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12) 1970-01-01 00:01:50 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:01:40 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9) 1970-01-01 00:00:48 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:00:38 3-Critical R002.0 No Ranging Response received - T3 time-out (US 10) 1970-01-01 00:00:25 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:00:15 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9) 1970-01-01 00:00:06 6-Notice M571.1 Ethernet link up - ready to pass packets 2012-06-08 15:07:39 6-Notice M573.0 Modem Is Shutting Down and Rebooting... 2012-06-08 15:07:39 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2012-06-08 15:07:07 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-06-08 15:07:07 4-Error B603.0 Map Request Retry Timeout 2012-06-08 15:07:06 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-06-08 15:07:06 4-Error B603.0 Map Request Retry Timeout 2012-06-08 15:07:05 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 2012-06-08 15:07:04 4-Error B603.0 Map Request Retry Timeout 2012-06-08 15:07:03 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:03:36 3-Critical D003.0 DHCP FAILED - Requested Info not supported. 1970-01-01 00:03:22 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9) 1970-01-01 00:03:03 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12) 1970-01-01 00:02:47 3-Critical R002.0 No Ranging Response received - T3 time-out (US 11) 1970-01-01 00:02:43 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:02:33 3-Critical R002.0 No Ranging Response received - T3 time-out (US 10) 1970-01-01 00:02:09 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:01:59 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9) 1970-01-01 00:01:48 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 1970-01-01 00:01:40 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:01:30 3-Critical R002.0 No Ranging Response received - T3 time-out (US 11) 1970-01-01 00:01:22 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:01:12 3-Critical R002.0 No Ranging Response received - T3 time-out (US 10) 1970-01-01 00:00:56 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:00:46 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12) 1970-01-01 00:00:34 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:00:24 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9) 1970-01-01 00:00:06 6-Notice M571.1 Ethernet link up - ready to pass packets 2012-06-08 15:01:05 6-Notice M573.0 Modem Is Shutting Down and Rebooting... 2012-06-08 15:01:05 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2012-06-08 15:01:03 4-Error B603.0 Map Request Retry Timeout 2012-06-08 15:00:32 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:00:18 3-Critical D003.0 DHCP FAILED - Requested Info not supported. 1970-01-01 00:00:07 6-Notice M571.1 Ethernet link up - ready to pass packets 2012-06-08 14:59:26 6-Notice M573.0 Modem Is Shutting Down and Rebooting... 2012-06-08 14:59:26 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o 2012-06-08 14:58:54 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out 1970-01-01 00:13:58 3-Critical D003.0 DHCP FAILED - Requested Info not supported. 1970-01-01 00:13:55 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received 1970-01-01 00:13:42 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9) 1970-01-01 00:13:35 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:13:25 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12) 1970-01-01 00:13:13 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:13:03 3-Critical R002.0 No Ranging Response received - T3 time-out (US 10) 1970-01-01 00:12:59 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:12:49 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12) 1970-01-01 00:12:45 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:12:35 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9) 1970-01-01 00:12:14 3-Critical R002.0 No Ranging Response received - T3 time-out (US 11) 1970-01-01 00:12:06 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out 1970-01-01 00:11:56 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9) 1970-01-01 00:11:45 3-Critical R001.0 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
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posted: Jun. 8, 2012 @ 6:27p
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lordoffire
Senior Member - 4K
posted: Jun. 8, 2012 @ 6:32p
Now I'm no scientist....but I think it's normal for speeds to go up and down, regardless of provider.
ellory
Be vewy vewy quiet
posted: Jun. 8, 2012 @ 7:28p
You should not be intermittent. either you have a line quality problem or a modem problem. I assume the modem is theirs
Call charter for a service call
minidrag
Senior Member - 4K
posted: Jun. 9, 2012 @ 6:52a
Cable internet is a shared service so your speeds will vary depending on others using the service in your area. But you should never lose service. As ellory said call support and get help.
As for a site for speed testing, I like bandwidthplace.com
skh12
Senior Member - 2K
posted: Jun. 9, 2012 @ 7:47a
a service call with cable internet service, all they care about is can they see your modem from the NOC, after that they don't care, speedtest.net is one i have seen used a lot, plod around dslreports.com for free test and tools
bonghead
Senior Member
posted: Jun. 9, 2012 @ 11:15a
DSL is stable, because you get your own direct dedicated line to the switch. Cable is shared with your neighbors, so if your neighbors all saturate the network at the same time, expect it to slow down.
BTW, you switched from a CISPA supporting ISP to another CISPA supporting ISP. From an ethical standpoint, if you want to make a change you might consider Speakeasy. Speakeasy is more respectful of users civil liberties than most ISPs. Speakeasy is also DSL, so your speeds are more consistent and generally guaranteed.
forbin4040
Senior Member - 6K
posted: Jun. 9, 2012 @ 1:16p
bonghead said: DSL is stable, because you get your own direct dedicated line to the switch. Cable is shared with your neighbors, so if your neighbors all saturate the network at the same time, expect it to slow down.
BTW, you switched from a CISPA supporting ISP to another CISPA supporting ISP. From an ethical standpoint, if you want to make a change you might consider Speakeasy. Speakeasy is more respectful of users civil liberties than most ISPs. Speakeasy is also DSL, so your speeds are more consistent and generally guaranteed.
Just a piece of DATUM.
DSL is no more 'stable' than Cable.
However, Cable allows for larger bandwidth across the entire cable hence the 22.5mb test. But as each person comes online, the cable 'reduces' until you all are maxing out your connection.
DSL has this issue as well especially in areas with older equipment.
ellory
Be vewy vewy quiet
posted: Jun. 10, 2012 @ 7:50a
And DSL has the same congestion issues as it also uses a shared network. The sharing starts at the DSLAM in the CO Call your ISP for troubleshooting
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