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Guide to Seeking Help in the Technology Forum

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Posting And You... - A Multimedia Guide for Newcomers to Forums


>>>>> Incomplete questions will get you incomplete answers <<<<<


    • Please provide us your level of computer experience

      • Software
        • Novice - I use the computer, but always turn to others for advice
        • Advanced - I can install software and troubleshoot most software on my own and rarely need help from others
        • Experienced - I often help others
        • Expert - I never need help, but this time I'm stuck


      • Hardware
        • Novice - I've never opened my computer
        • Advanced - I've installed components like memory, hard drives, etc
        • Expert - I've built my own computers


    • What are your system specs?
      • Hardware:
        • Brand-name or custom-built? (by you or someone else?)
        • Hardware, model #s, etc...
        • What CPU? How much RAM? etc...
        • How do you connect to the Internet? (Dial-Up, DSL, Cable)
        • Is the PC on a LAN? (Wired, Wireless)

      • Software:
        • What OS (Operating System) are you using?
        • At what SP (Service Pack) level?
        • Are you current on all Windows patches, AV updates, etc...
        • What anti-virus, firewall, spyware, spamware software do you have installed?


    • What are you trying to accomplish? (there may be a simpler solution that you've overlooked)

    • What recently changed? Or what did you recently try to do? (This is not the time to be shy or embarrassed. We all make mistakes. But if you deny us information it will take us a lot longer, or even prevent us, from solving your problem. And we'll probably figure it out anyway)

    • What have you tried thus far?
      • What were the results?

    • Did you SEARCH the TECHNOLOGY FORUM (here)?
      • If YES,
        • Did you try any of the previously-posted solutions?
        • What were the results?
        • List a few LINKs to the TECHNOLOGY FORUM threads that did not solve your problem (use the http button)

      • If NO,
        • Please do so before posting any further questions


    • Did you SEARCH GOOGLE?
      • If YES,
        • Did you try any of the previous-posted solutions? (List the SEARCH PARAMETERS that you used)
        • What were the results?
        • List a few LINKs to the GOOGLE threads that did not solve your problem (use the http button)

      • If NO,
        • Please do so before posting any further questions


    • If you're experiencing a BSOD (Blue Screen Of Death), please include ALL of the information from the greyed-out areas of MSDN - Blue Screen Data

    • Do not post in this thread. Instead, start a new thread for your question and use a descriptive, informative title. Use a descriptive, informative title. AVOID using terms such as PLEASE HELP!, URGENT!!, I DIDN'T HAVE TIME TO SEARCH BUT...

    • Present your information in a readable format:
      • Use multiple paragraphs (following the order listed in this Guide)
      • Avoid run on sentences (i.e. use commas, periods, etc...)
      • Avoid slang (narrows the audience that can understand what you're trying to say without an interpreter!)
      • Run your message through a spellchecker or check questionable words with an online dictionary (Merriam-Webster Online)

    • Are you willing (and able) to check back here at least once (preferrably more) per day to report on your progress?

>>>>> Incomplete questions will get you incomplete answers <<<<<



Spyware problems <~Thread to help you with spyware problems

Keep your computer running smoothly <~Thread to help you keep your computer running smoothly

Networking guide<~Thread to help you with your networking problems

Good Tech Sites<~Thread with good technical sites

DVD Burning FAQ and Guides<~Site that has tons of DVD burning FAQ and guides



Please do not start PMing the people who are trying to help you, there are three reasons for this:

1. Keeping all the information in the original thread makes it searchable and usable by others in the future
2. You will get faster help by getting the combined resources of the forum helping you
3. Having multiple PM conversations can result in you getting confusing and conflicting instructions, as no one has all the information about what's been tried so far

Once again PLEASE post the solution and edit your title when your problem has been solved.



TTA thanks very much.

Mod edit was simply removing update date from title.

Message edited by: FatWallet moderator on 2009-09-30 09:52:32 CDT

Why do we need this infromation. Read below to see what can go wrong when we don't have all the facts


Case studies in what goes wrong when we don't have the information we need

One upset person because we didn't understand the questions

This person left out key information - and, as a result made a situation with corrupted data much worse

Get some basic facts about your computer before you ask questions. These are all free and small downloads, so there's no excuse for not knowing the basics about your system.
Belarc Advisor - hardware and software info
CPU-Z - CPU and memory info

Message edited by: ellory on 2006-08-09 09:36:12 CDT

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Very nice. Glad you did it.

Message edited by: atomaro on 2004-10-13 09:44:02
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Genius069 Nicely done!

Message edited by: ellory on 2004-10-13 14:42:45
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I wish more people would take 3 sec. and read this stuff...I am having flashbacks to the situation of a fewmonths back.


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atomaro said:I wish more people would take 3 sec. and read this stuff...I am having flashbacks to the situation of a fewmonths back.

how about not helping them and just posting a link to this thread or the two below it? Boycott it till the info needed is put up.


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I've probably been falling down on the job.

I'll do my part and direct people back to this sticky to provide the information we need


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good idea. most posters are posting the most basic information when asking for help, makes it hard to respond efficiently


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Genius069: Listen carefully to the statements of:

    • atomaro on Sep/10/2004 11:49 AM: It has frustrated me to the point where I gave up working on my sticky thread with ellory isles1 and TakeTheAdvice
    • Genius069 on Sep/17/2004 @ 01:52 PM: TAT thanks very much


    But, seriously now folks, "whomever" took the time to correlate, format, and ultimately present the existing, comprehensive list of appropriate questions in its current (finally-made-sticky) existence, deserves our eternal appreciation...



    TakeTheAdvice *AND* TAT - THANK YOU!!!]

Message edited by: TakeTheActive on 2004-11-15 20:44:06
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That's a nice list U put in the OP.
If anyone goes through steps 1-8, he/she can considers himself/herself a techie

Personally, I know a lot of people have hard time going through step 1 !!!


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This is great... good guidelines as well.


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Genius, one of the things that we've all learned is that we have to gear our answers to the posters level of knowledge. Would be great if we could get a read on that as part of our questions.

For example, make the # 1 question be

1. Please provide us your level of computer experience.

software
Novice - I use the computer, but always turn to others for advice
Advanced - I can install software and troubleshoot most software on my own and rarely need help from others
Experienced - I often help others
Expert - I never need help, but this time I'm stuck

hardware
Novice - I've never opened my computer
Advanced - I've installed components like memory, hard drives, etc
Expert - I've built my own computers

Also, please add the following.

Please do not start PMing the people who are trying to help you There are three reasons for this

1. Keeping all the information in the original thread makes it searchable and usable by others in the future
2. You will get faster help by getting the combined resources of the forum helping you
3. Having multiple PM conversations can result in you getting confusing and conflicting instructions, as no one has all the information about what's been tried so far

Message edited by: ellory on 2005-03-25 02:30:50
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bump


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bevo2k1 said:bumpSenior Member 4K BUMPing a STICKY?


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deleted

Message edited by: BeTeP on 2005-04-20 07:25:35
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BeTeP said: .... Your question is addressed here


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I guess I'm out of luck
Check this out

and this

Noone has been able to solve this problem other than change router/wifi card

Message edited by: BeTeP on 2005-04-19 14:36:21
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BeTeP said:I guess I'm out of luck
Check this out

and this

Noone has been able to solve this problem other than change router/wifi card
You have multiple posts /threads on this. Your answer is in your other posts


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ellory said:BeTeP said:I guess I'm out of luck
Check this out

and this

Noone has been able to solve this problem other than change router/wifi card
You have multiple posts /threads on this. Your answer is in your other posts


Spoke with Dell yesterday - They'll be replacing my 1450 with Intel 2915 - Hope that one will work


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Please add, between 3 and 4

3.5 What recently changed? Or what did you recently try to do? (This is not the time to be shy or embarrassed. We all make mistakes. But if you deny us information it will take us a lot longer, or even prevent us, from solving your problem. And we'll probably figure it out anyway)


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