Network...driving me crazy...

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I'll summarize the problem here. I have a home network with 2 desktops and a laptop. The laptop and one desktop are connected through wireless, the other desktop is wired. I use the file/print sharing daily on the laptop. I print papers through the router to my wired computer's printer all the time. I go away this weekend with my laptop, come back today, and now I can no longer access any of my printers in the network. I can get to them from any other computer, just not my laptop. And my laptop's shared folders are not accessible either, nor are the shared folders of my two desktops (from the laptop). What the heck is going on?? Internet works fine on the laptop's wireless connection, it's just as though my laptop shared files aren't shared anymore, and I can't access any of the other 2 desktops shared files from the laptop. H E L P.

The printer error I get is:

Printer properties cannot be displayed. The print spooler service is not running.

BUT the printer pooling service is running. Just doesn't make any sense...

And when I try to access shared folders it says that I may not have permission to access them.

You need to post more information. See the first sticky and post all the information.

Please pay special attention to decribing the version of Operating Systems you are using (Win98, Linux, etc), software firewalls and exact network connection.

In the meantime, I suggest you power cycle your router and reboot all your computers.

Also, see the fourth sticky in this forum for network advice

I'm running WinXP Home on the laptop. Comcast with Motorola router. I tried disabling firewalls but that has nothing to do with it.

It definitely has nothing to do with the router or the modem. My other 2 computers work fine and their files/printers are accessible by eachother with no problem.

The laptop cannot be accessed by the other 2 computers and I cannot access any of those 2 computers files/printers from my laptop. Everything worked fine on Friday when I left. I've been working at this for 3 hours now, if anyone can help I'd really appreciate it.

[Q] I've been working at this for 3 hours now, if anyone can help I'd really appreciate it. Thought that's what I was trying to do. If you like, you can wait for someone else to post to help you

Or... you can read the following.

I think you're saying that the two desktops work well/share properly with each other still. Its only the laptop that can't access the desktops and the desktops that can't access the laptops.

Possibilities.

1. Your laptop came back and grabbed an IP address outside of the range of your software firewall trusted zone. (Of course, we still need to know if you are running a software firewall and your network configuration
2. You are experiencing one of the many know problems with the Windows WZC (wireless zero configuration) utility. It is problematic at best.

I would start with

1. Switch to the wireless utility provided by your NIC card manufacturer

2. Temporarily turn off all the firewalls

3. Perform an IPCONFIG (or WINIPCFG) on all your computers and report back with your IP addresses

By the way, it really is important that we know what is running on your computers and what you've tried. That's what the first sticky is trying to get at. Otherwise, we'll end up playing "20 questions" and you'll get frustrated because we'll be asking you to do things that you've already done or make no senese

deleted

are you on your wireless or could it be someone elses'?

ellory i only snapped at him because it was rude. i am just very frustrated right now because i have 9 million things to do and i can't do them. i'm going to try what you said and report back. it's just so strange because i have internet access on the laptop, it's just the sharing of files/printers that is the problem. and it didn't exist 3 days ago before i left for the weekend. i'll be back in a few to report my findings

colebert said: [Q]are you on your wireless or could it be someone elses'?

definitely on my wireless. good point though. kind of interesting that it is acting exactly as if i was not on my own network.

ok, the info is the same on all of them except for the "ip addresses". one ends in "2", the other ends in "10" and the other in "7". (wasn't sure if it was safe/needed to post all of the numbers or not?). also, i was using pc cillin but i exited it. so no firewalls, no virus scanners. and windows firewall is off.

SVTour98 said: [Q]ellory i only snapped at him because it was rude. i am just very frustrated right now because i have 9 million things to do and i can't do them. i'm going to try what you said and report back. it's just so strange because i have internet access on the laptop, it's just the sharing of files/printers that is the problem. and it didn't exist 3 days ago before i left for the weekend. i'll be back in a few to report my findings I've helped someone with identical symptoms before.

The cause was a combination of an IP address outside of the trusted firewall range and a typical problem in the WZC utility.

The problem was solved by matching the DHCP IP address range with the software firewall trusted zone and by switching from the WZC to the lastest driver and wireless configuration from the NIC manufacturer.

Whether this is your problem or not, its hard to say.

We do understand that you're frustrated. Understand that we cannot see what your seeing; we don't know your network setup; and we don't know what you've tried. We're relying on you to be our eyes and for complete and accurate communication

if the #s start with 192.168 or something like that, then its OK. those are private IPs and can't be traced. Only # you shouldn't worry about posting is your pubic IP address.

ellory said: [Q]SVTour98 said: [Q]ellory i only snapped at him because it was rude. i am just very frustrated right now because i have 9 million things to do and i can't do them. i'm going to try what you said and report back. it's just so strange because i have internet access on the laptop, it's just the sharing of files/printers that is the problem. and it didn't exist 3 days ago before i left for the weekend. i'll be back in a few to report my findings I've helped someone with identical symptoms before.

The cause was a combination of an IP address outside of the trusted firewall range and a typical problem in the WZC utility.

The problem was solved by matching the DHCP IP address range with the software firewall trusted zone and by switching from the WZC to the lastest driver and wireless configuration from the NIC manufacturer.

Whether this is your problem or not, its hard to say.

We do understand that you're frustrated. Understand that we cannot see what your seeing; we don't know your network setup; and we don't know what you've tried. We're relying on you to be our eyes and for complete and accurate communication

i completely understand and REALLY appreciate that you are trying to help. is there a way to reset the configuration? do you still think this is the problem even though my firewall and all is not running?

SVTour98 said: [Q]ok, the info is the same on all of them except for the "ip addresses". one ends in "2", the other ends in "10" and the other in "7". (wasn't sure if it was safe/needed to post all of the numbers or not?). also, i was using pc cillin but i exited it. so no firewalls, no virus scanners. and windows firewall is off.Please post the full IP address of the 3 computers. Also the Default Gateway.

After that, its time to understand what utility you use for configuring your wireless network.

And just to confirm. You do not use ZoneAlarm, Sygate, Norton Internet Security, or any other 3rd party firewall product

default Gateway is 192.168.2.1

desktop #1 ip is 192.168.2.2
laptop ip is 192.168.2.10
desktop #2 is occupied at the moment

only third party software is pc cillin but it is not running on the computers at the moment.

YOur PCs are in the same IP range, so that's good.

Next step is information on the laptop.

We need to know specifically
1. Make and model of the laptop
2. What utility you are using for Wireless configuration
3. Exact model of hardware card from device manager

The next step is to find or download the wireless configuration utility from your NIC card manufacturer. And use that instead of the WZC

wait im (YOU ARE) onto something. it seems like pc cillin firewall was running WITH windows firewall on my main computer (where the printers are hooked up). i disabled both and now i can access files/printers. what the heck? i never changed anything in those settings though...ever...how can it block me now? because of that ip thing you were talking about?

That's it!

The PC Cillan firewall has something called a trusted zone (or something like it) to prevent unauthorized computers from accessing it. I suspect its trusted IP range does not extend to 192.168.2.10.

Possibly you got that new IP address by chance. Possibly, you are running an entirely unsecure wireless network and they grabbed the lower IP number that your laptop used to have. Then you also have the potential that others are using your signal and possibly reading your data.

Is your network secure? See the fourth sticky to see how to secure a wireless network.

ok the problem lies in pc cillin. it seems as though it will work when the profile is on "direct connection" but will not work when the profile is on "wireless network". apparently "wireless network" profile must block out the file/print sharing utilities? how did that get changed to begin with? it was always on whatever the default was. man, you are a freakin genius ellory. i just spent a good 4 hours trying to figure this out. THANK YOU SOOOO MUCH.

ellory said: [Q]That's it!

The PC Cillan firewall has something called a trusted zone (or something like it) to prevent unauthorized computers from accessing it. I suspect its trusted IP range does not extend to 192.168.2.10.

Possibly you got that new IP address by chance. Possibly, you are running an entirely unsecure wireless network and you have others using your signal and possibly reading your data.

Is your network secure? See the fourth sticky to see how to secure a wireless network.

yes the network is secure, i disabled the anonymous access also on the router. wow i am so relieved right now. i almost was ready to reformat the laptop (Dell 700m). thank god i didn't go through that... you are the man ellroy! (or woman, if you're a woman, lol)

SVTour98 said: [Q]wow i am so relieved right now. i almost was ready to reformat the laptop (Dell 700m). thank god i didn't go through that Glad you're working again. Sorry it cost you so much time [Q]... you are the man ellroy! (or woman, if you're a woman, lol)I'll never tell <img src="i/expressions/face-icon-small-wink.gif" border=0>

By the way, and for the record, the problem was not on the laptop. It was a configuration conflict between your DHCP range on your router and the trusted zones on the desktops' firewalls



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