USB Unknown Device - Help!!!

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Hi, I have a Dell 600SC Machine with two USB Ports.

One of the ports I had 5 port USB Hub, on the other it had a external hard drive.

Well, while the computer was running, all the 5 ports that were hooked up to the hub, I unplugged one and plugged in another external hard drive, but it didnt recognize.

Then I noticed the green light on the hub was gone, and actually when i replugged it, it only lasted a few seconds.

Now, nothing works on the USB ports.

Actually, in the Device Manager, under USB Controllers it says:

- Standard OpenHCD USB Host Controller
- Unknown Device
- Unknown Device
- USB Root Hub

I tried each device seperately on the ports without the hub, but still no go, nothing gets recognized, it says something failed and Windows can't recognize device connected to the USB.

I deleted the whole USB Controller section under Device Manager, so when it would restart it would reinstall the drivers, still no go, anything I connect gets that failure message plus gets tagged unknown device.

I tried the troublshooter - no progress.

Are my integral USB ports dead?

Is there a workaround? Like, if I get a USB 5 Port Card, will it work, and won't interfere with the two integral ones (by me disabling those).

I am there is a workaround.

I have WinXP Pro.

Thank you.

Member Summary
Most Recent Posts
I got the PCI Card, the USB ports work great now, I have 4 on the PCI Card.<br><br>Now my only question is can I get ano... (more)

joogle (Feb. 27, 2006 @ 6:16p) |

2 cards should work. You might have to disable the onboard controller in that case though.<br><br>As for the power supp... (more)

RightHere (Feb. 27, 2006 @ 10:26p) |

Some USB ports, like those in front of the case, are connected with a wire, so see if your wiring is connected.

handyguy (Mar. 01, 2006 @ 11:48a) |

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jziqbal said: [Q]Hi, I have a Dell 600SC Machine with two USB Ports.
Actually, in the Device Manager, under USB Controllers it says:

- Standard OpenHCD USB Host Controller
- Unknown Device
- Unknown Device
- USB Root HubI thought all Dell servers used Intel mobos, meaning that you shouldn't have an OpenHCD host controller. Please change the view to "by connection" and report back with the way things are nested.

Next, search for "setupapi.log" (it should be in windows dir). Search that file for "PCI\\CC_0C03" (start from the bottom of the file and search up; easy to do with notepad). Grab about 10 lines before and 10 lines after, then post that in your response too.

Ok, my next step was going to safe mode and deleting all USB related devices, I did , rebooted, and in standard mode windows installs the USB Host Controller by connecting the internet, but then it installs USB Root Hub, then it plugs in either one Unknown Device and sometime two, though I have no USB Devices connected.

I went to Device Manager --> View Connection

It has the following:

+ Standard OpenHCD USB Host Controller
- USB Root Hub
- Unknown Device
- Unknown Device


Here is what the setupapi.log file after I did the search.

[2006/02/21 20:14:29 1236.501]
#-198 Command line processed: "C:\\WINDOWS\\system32\\mmc.exe" C:\\WINDOWS\\system32\\devmgmt.msc /s
#-166 Device install function: DIF_REMOVE.
#I289 Removing device "ROOT\\LEGACY_SYMTDI\\0000".
#W001 Query-removal during uninstall of ROOT\\LEGACY_SYMTDI\\0000 was vetoed by Root\\LEGACY_SYMTDI\\0000 (veto type 1: PNP_VetoLegacyDevice)
#W105 Device "ROOT\\LEGACY_SYMTDI\\0000" required reboot: Query remove failed (uninstall) CfgMgr32 returned: 0x17: CR_REMOVE_VETOED.
#I048 Device removed.
[2006/02/21 20:19:52 1468.3 Driver Install]
#-019 Searching for hardware ID(s): pci\\ven_1166&dev_0221&subsys_02201166&rev_05,pci\\ven_1166&dev_0221&subsys_02201166,pci\\ven_1166&dev_0221&cc_0c0310,pci\\ven_1166&dev_0221&cc_0c03
#-018 Searching for compatible ID(s): pci\\ven_1166&dev_0221&rev_05,pci\\ven_1166&dev_0221,pci\\ven_1166&cc_0c0310,pci\\ven_1166&cc_0c03,pci\\ven_1166,pci\\cc_0c0310,pci\\cc_0c03
#-198 Command line processed: C:\\WINDOWS\\system32\\services.exe
#I022 Found "PCI\\CC_0C0310" in C:\\WINDOWS\\inf\\usbport.inf; Device: "Standard OpenHCD USB Host Controller"; Driver: "Standard OpenHCD USB Host Controller"; Provider: "Microsoft"; Mfg: "(Standard USB Host Controller)"; Section name: "OHCI.Dev".
#I023 Actual install section: [OHCI.Dev.NT]. Rank: 0x00002005. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [OHCI.Dev] in "c:\\windows\\inf\\usbport.inf".
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "PCI\\VEN_1166&DEV_0221&SUBSYS_02201166&REV_05\\3&13C0B0C5&0&7A".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [OHCI.Dev.NT.Interfaces] from "c:\\windows\\inf\\usbport.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "PCI\\VEN_1166&DEV_0221&SUBSYS_02201166&REV_05\\3&13C0B0C5&0&7A".
#-035 Processing service Add/Delete section [OHCI.Dev.NT.Services].
#E376 Failed to lock service control manager. Lock acquired by ".\\NT Service Control Manager" for 3s.
#E251 Delete Services: Failed to open and lock service control manager. Error 1055: The service database is locked.
#E033 Error 1055: The service database is locked.
#E275 Error while installing services. Error 1055: The service database is locked.
#E122 Device install failed. Error 1055: The service database is locked.
#E157 Default installer failed. Error 1055: The service database is locked.
[2006/02/21 20:20:12 2376.2]

Here is a screenshot of my Device Manager at the moment:

Device Manager

Ah, I forgot about RCC/Serverworks. So the correct drivers are trying to load for that device.

But it looks like there's some problem (the error 1055 stuff). I can't find anyone online running into anything similar.

Try uninstalling the USB host controller from device manager, then reboot. Maybe it'll be correctly installed during the reboot (I'm hoping that whatever is locking the SCM won't still be doing that during the reboot).

You should also try standard stuff like making sure you've done an antispyware scan, virus sigs up to date, all of the latest patches installed, etc.

I did uninstall USB Host Controllers, but same thing got repeated when I rebooted, it installed and same problem.

This all started today when in one the USB Ports where I have 4 port USB Hub, I pulled the printer cable out, and plugged in a USB External Hard Drive, which did not get recognized, so then I tried every port, nothing worked, I thought the hub was dead. So I pulled the Hub out and tried on a laptop, it worked, so I plugged the external hard straight in to the PC Port, no go, then I plugged the Printer, it won't printer, found out it says not connected.

So at the time I plugged in the External Hard Drive in to the Hub --> which was plugged in to the USB 1.0 computer port I have, the problem started. Now, I started to think maybe there was too much power or too less and it destroyed the computer port, but don't know.

Thanks again for the help.

FYI - when working the printer, that's when I realized the USB was not working, I kept getting: something like Local Printing component or something.

But your right that 1055 error seems to be the problem.

I found this link, don't know if it provides any further leads.

Google Group Link

Also FYI - when I uninstall the OpenHCD Controller, the following happens.

I reboot the windows driver installed is usbhub20.sys or something like that, then the USB root hub gets installed, then two unknown devices.

Then on the bottom it says USB Device Not Recognized - One of the USB devices attached to this computer has malfunctioned, and Windoes dos not recignize it. For assistance in solving this problem, click this message.

When I click it just shows two unknown devices.

Whiile at this time there are NO Usb devices connected to the computer.

Here is the System Info screenshot. Thanks again.

System Info

jziqbal said: [Q]I reboot the windows driver installed is usbhub20.sys or something like that, then the USB root hub gets installed, then two unknown devices.In dev mgr, click on the drivers tab, then the driver details button. Post the list of drivers for the host controller as well as the root hub.

Try unplugging the hub, then uninstalling the host controller, powering down the machine (not just a restart), then rebooting again. Then try plugging a device OTHER than the hub or the printer into the machine.

When you're done with this, post all of the setupapi.log info from today (there's a date stamp in each entry).

RightHere - the problem is that the Hub is Not plugged in, I have no USB Devices connected at all, but I will post the log for another device I can plug in after powering down.

Here are the driver details:

Standard OpenHCD USB Host Controller

Driver Provider: Microsoft
Driver Date: 7/1/2001
Driver Version: 5.1.2600.2180
Digital Signer: Microsoft Windows Publisher

USB Root Hub

Driver Provider: Microsoft
Driver Date: 7/1/2001
Driver Version: 5.1.2600.2180
Digital Signer: Microsoft Windows Publisher


RightHere said: [Q]

Try unplugging the hub, then uninstalling the host controller, powering down the machine (not just a restart), then rebooting again. Then try plugging a device OTHER than the hub or the printer into the machine.

When you're done with this, post all of the setupapi.log info from today (there's a date stamp in each entry).

[Q]In dev mgr, click on the drivers tab, then the driver details button.Please give this another shot. There should be a list of driver names after clicking this button. Sorry the previous steps weren't clear.

Sorry about that - here is a snapshot of the driver details, thanks again.

Driver Details

Also here are the log details, I shut down, rebooted with the external hard drive only connected to USB, still unknown device.

[2006/02/22 00:04:04 1688.315 Driver Install]
#-019 Searching for hardware ID(s): usb\\root_hub&vid1166&pid0221&rev0005,usb\\root_hub&vid1166&pid0221,usb\\root_hub
#-198 Command line processed: "C:\\WINDOWS\\system32\\mmc.exe" C:\\WINDOWS\\system32\\devmgmt.msc /s
#I063 Selected driver installs from section [ROOTHUB.Dev] in "c:\\windows\\inf\\usbport.inf".
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-8056-444553540000}.
#I060 Set selected driver.

Ok, try plugging a device in now.

Then check setupapi.log. If you see an entry like this:
#-019 Searching for hardware ID(s): usb\\vid_0000&pid_0000

(all 0's), then I don't have any additional suggestions. I think it may be a hardware problem.

Here is the log after I just plugged in the printer and rebooted, FYI - I had deleted the controllers again and shutdown - rebooted - and it said one unknown device, one unused port.

Then I shut down, plugged in printer, and rebooted, and it said just one unknown device, one root hub, and openhc controller, yet I still could not print.

[2006/02/22 00:17:55 1460.7 Driver Install]
#-019 Searching for hardware ID(s): usb\\unknown
#-018 Searching for compatible ID(s): usb\\unknown
#-198 Command line processed: C:\\WINDOWS\\system32\\services.exe
#I022 Found "USB\\UNKNOWN" in C:\\WINDOWS\\inf\\usb.inf; Device: "Unknown Device"; Driver: "Unknown Device"; Provider: "Microsoft"; Mfg: "(Standard USB Host Controller)"; Section name: "BADDEVICE.Dev".
#I023 Actual install section: [BADDEVICE.Dev.NT]. Rank: 0x00000000. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [BADDEVICE.Dev] in "c:\\windows\\inf\\usb.inf".
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "USB\\VID_0000&PID_0000\\5&24CC45F0&0&2".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [BADDEVICE.Dev.NT.Interfaces] from "c:\\windows\\inf\\usb.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "USB\\VID_0000&PID_0000\\5&24CC45F0&0&2".
#I121 Device install of "USB\\VID_0000&PID_0000\\5&24CC45F0&0&2" finished successfully.

The VID/PID of all 0's means that the PC can't read some info from the device. Nothing more I can do.

Try the devices on other machines to make sure they work. I assume you've cycled the power on them already (like you did for the PC).

This sucks. Sorry. <img src="i/expressions/face-icon-small-sad.gif" border=0>

A PCI add-in card should work fine.

Thanks for all your help, really appreciate it, I tried the devices on another PC they work fine.

I've already ordered a 2.0 USB PCI Card, hopefully that will work fine.

I'm probably going to try to force the driver for the unknown device to be the printer, give it a shot.

Otherwise will disable the USB Root Hub once the PCI card arrives.

Thanks again.

jziqbal said: [Q]I'm probably going to try to force the driver for the unknown device to be the printer, give it a shot.NOTHING GOOD will happen if you do that. The VID/PID is the device ID. The PC can't tell what it is, because it can't communicate with the device.

[Q]Otherwise will disable the USB Root Hub once the PCI card arrives.Not really a need to do that, but it can't hurt either (I'd disable the host instead of the root hub though). There might be a way to turn it off in the BIOS too.

This is probably a shot in the dark, but you could check support.Dell.com and see if there is a specific USB driver for your computer/motherboard. I was having problems with my home-built PC recognizing USB 2.0 devices as 1.1 devices. I found a USB compatibility driver on the mobo maker's site and it cleared up my problems.

Plug the harddrive either DIRECTLY to the PC's USB port or use a powered usb hub and see if that makes a difference. Many times power hungry devices do not work at all when connected thru a passive (without an externally powered) usb hub.

tulsastorm said: [Q]This is probably a shot in the dark, but you could check support.Dell.com and see if there is a specific USB driver for your computer/motherboard. I was having problems with my home-built PC recognizing USB 2.0 devices as 1.1 devices. I found a USB compatibility driver on the mobo maker's site and it cleared up my problems.What mobo is this? I haven't seen any USB "compatibility" drivers since Win9x.

theIndus said: [Q]Plug the harddrive either DIRECTLY to the PC's USB port or use a powered usb hub and see if that makes a difference. Many times power hungry devices do not work at all when connected thru a passive (without an externally powered) usb hub.Great suggestion, but he already tried that.

I don't know if the USB Ports are in suspend mode? Since, I have the printer connected and under the USB Root Hub, one of the tabs that has the Power shows, 0mA Required for the Unknown Device, and says 1 ports available. Also, it says The hub is self powered, Total power available 500mA per port.

I've already ordered a PCI card, but still haven't given up on these two onboard ports on the Dell 600SC server.

Thanks.

Ok I think the two onboard USB ports are dead or suspended. I used a program BurnInTest to test the PC, and one part of it's test is to check the USB. It shows' that now USB Test Plugs were detected.

Windows relies on info from the device to report how much power they need. It can't get any other info from the device, so it won't have the correct power value either.

There's a checkbox on one of the root hub property pages that says "allow the computer to turn this port off". You can try clearing it and rebooting, but I don't expect it to solve your problems.

Yeah, tried that but no luck. Is there a way to check if the USB ports have been suspended or turned off. FYI - I checked the BIOS they are fine there.

But it seems like it's when I connected the External Drive --> to the USB Hub --> which was connected to the PC USB Port --> that everything stopped working.

Thinking Power Surge?

The BIOS only reports whether or not the switch to turn them on or off is set, not whether or not they're suspended or not. Yeah, it was probably some sort of surge.

I got the PCI Card, the USB ports work great now, I have 4 on the PCI Card.

Now my only question is can I get another PCI card and double my ports to 8 or is that not going to work? Plus, should I have certain watt Power Supply for it to happen? Thanks.

2 cards should work. You might have to disable the onboard controller in that case though.

As for the power supply needs, I doubt that you'll need an upgrade. The max a device should be drawing from each port is 500ma. 5A * 5V = 25W (I think that's right...)

Some hard drives that don't have power adapters will draw a little more power on startup, but it still shouldn't be enough to require a power supply upgrade.

Some USB ports, like those in front of the case, are connected with a wire, so see if your wiring is connected.



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