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This morning, I tried to boot up my computer and I get the BSOD. I can't run Windows System Recovery b/c the admin password is not being recognized. I called Dell Tech support (my warranty has lapsed) and they want to charge me $99 to rid my computer of some virus that causes the BSOD and scrambles passwords.

Could someone provide me with some information? What is the name of this virus? Does anyone know how to fix it?

I have a Dell:
- Inspiron 9100,
- Wondows XP Pro,
- Norton installed (if that makes any difference)

I would say my skill level is advanced novice.

Thanks all!

PS Googled symptons of virus and nothing came up. Dell tech mentioned that this virus was all over the news a couple weeks ago. I could not find it in the Google news section either. Thanks again.

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If you just want to copy your old files you can boot from a floppy with NTSFDOS. It's free.

handyguy (Aug. 17, 2006 @ 11:27a) |

sharem said: <blockquote><hr>..."<b>WINDOWS\\SYSTEM32\\CONFIG\\SYSTEM is missing</b>" so computer continually tries to b... (more)

TakeTheActive (Aug. 17, 2006 @ 1:12p) |

"What is the cd repair utility? Is it part of Windows XP package?"<br><br>sorry for not explaining properly. i mean inse... (more)

budsuncle (Aug. 17, 2006 @ 5:21p) |

Quick Summary is created and edited by users like you... Add FAQ's, Links and other Relevant Information by clicking the edit button in the lower right hand corner of this message.
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Don't waist your time, just do a clean install of the windows from the CD and reformat the hard drive, don't install over the old data. Obviously backup everything you need before that.

How do I backup everything if I can't even get the operating system to work. Any help would be appreciated. TIA

download knoppix live cd and backup documents.
then clean install

you might want to also buy norton ghost.

Have you asked your questions over at the forum on geekstogo.com?

or at majorgeeks.com?

GeorgiaBulldawg said: [Q]Have you asked your questions over at the forum on geekstogo.com?

or at majorgeeks.com?


You get paid by those forums?

IQ70 said: [Q]GeorgiaBulldawg said: [Q]Have you asked your questions over at the forum on geekstogo.com?

or at majorgeeks.com?


You get paid by those forums?

What kind of question is that?

GeorgiaBulldawg said: [Q]IQ70 said: [Q]GeorgiaBulldawg said: [Q]Have you asked your questions over at the forum on geekstogo.com?

or at majorgeeks.com?


You get paid by those forums?

What kind of question is that?


Try doing the same thing in the HD forum and post links to other deal sites <img src="i/expressions/face-icon-small-tongue.gif" border=0> your question will be answered <img src="i/expressions/face-icon-small-tongue.gif" border=0>

IQ70 said: [Q]GeorgiaBulldawg said: [Q]IQ70 said: [Q]GeorgiaBulldawg said: [Q]Have you asked your questions over at the forum on geekstogo.com?

or at majorgeeks.com?


You get paid by those forums?

What kind of question is that?


Try doing the same thing in the HD forum and post links to other deal sites <img src="i/expressions/face-icon-small-tongue.gif" border=0> your question will be answered <img src="i/expressions/face-icon-small-tongue.gif" border=0>

I still do not get your drift? I gave OP two links to dedicated computer forums to try to get answers to his questions. What is wrong with that?

GeorgiaBulldawg said: [Q]IQ70 said: [Q]GeorgiaBulldawg said: [Q]IQ70 said: [Q]GeorgiaBulldawg said: [Q]Have you asked your questions over at the forum on geekstogo.com?

or at majorgeeks.com?


You get paid by those forums?

What kind of question is that?


Try doing the same thing in the HD forum and post links to other deal sites <img src="i/expressions/face-icon-small-tongue.gif" border=0> your question will be answered <img src="i/expressions/face-icon-small-tongue.gif" border=0>

I still do not get your drift? I gave OP two links to dedicated computer forums to try to get answers to his questions. What is wrong with that?


Whats wrong with ellory's dedication?

sharem said: [Q]How do I backup everything if I can't even get the operating system to work. Any help would be appreciated. TIAGo to the first sticky in this forum. Follow maddiebeagle's advice on how to recover files from your broken PC

You should be able to change boot order of computer to CD in your CMOS. Put your system recovery CD in and boot up. That will bypass the virus on your hard drive.

Do you have virus software? You need something to kill the virus as well.

The instructions on how to remove malware from your PC are linked in the first sticky. However it is often faster and easier to just wipe and re-install. (And safer, given the difficulty of removing rootkits)

If he has another pc, couldn't he just pull the hard drive from the "broken" pc, put as "slave" and then stick it in a working pc to then save all his important files before he wipes it and reinstalls the o/s???

I recently got a virus and did the trick above to delete the files that I could not delete when the hard drive with the virus was running as "master". Worked great! Beat that virus' butt!!!


"I can't run Windows System Recovery b/c the admin password is not being recognized."

from the original install cd? i am not sure its a virus, especially because a Dell service tech said that it was...
a week and a half ago, a coworker had the same thing happen with her inspiron 1100, except i didn't bother trying admin password
just ran chkdsk off the cd repair utility (i think thats what i did anyway i forget) and its working
mentioning as they also had symantec installed... with pretty recent updates also
i guess its still working... if it wasn't i know she would be complaining?
good luck, hope this helps

Thanks all for your replies.

"WINDOWS\\SYSTEM32\\CONFIG\\SYSTEM is missing" so computer continually tries to boot up and ends up with same message. Password problem is preventing me from even using CD.

"You should be able to change boot order of computer to CD in your CMOS. Put your system recovery CD in and boot up. That will bypass the virus on your hard drive."

Tried that. No go.

"just ran chkdsk off the cd repair utility"

What is the cd repair utility? Is it part of Windows XP package?

I guess the best option I have is jimmywalt's advice about placing the HD in an enclosure and making it a slave to get the files. PITA.

Thanks again.



I know you said you called Dell, but did you try calling Microsoft for the password help? Might be worth a try?

As ellory mentioned earlier,use maddiebeagle's advice here to get your data back and then try different things that other people mentioned.

1. Place your Windows XP CD in your cd-rom and start your computer (it’s assumed here that your XP CD is bootable – as it should be - and that you have your bios set to boot from CD)

2. Keep your eye on the screen messages for booting to your cd Typically, it will be “Press any key to boot from cd”

3. Once you get in, the first screen will indicate that Setup is inspecting your system and loading files.

4. When you get to the Welcome to Setup screen, press ENTER to Setup Windows now

5. The Licensing Agreement comes next - Press F8 to accept it.

6. The next screen is the Setup screen which gives you the option to do a Repair.

It should read something like “If one of the following Windows XP installations is damaged, Setup can try to repair it”

Use the up and down arrow keys to select your XP installation (if you only have one, it should already be selected) and press R to begin the Repair process.

7. Let the Repair run. Setup will now check your disks and then start copying files which can take several minutes.

8. Shortly after the Copying Files stage, you will be required to reboot. (this will happen automatically – you will see a progress bar stating “Your computer will reboot in 15 seconds”

9. During the reboot, do not make the mistake of “pressing any key” to boot from the CD again! Setup will resume automatically with the standard billboard screens and you will notice Installing Windows is highlighted.

10. Keep your eye on the lower left hand side of the screen and when you see the Installing Devices progress bar, press SHIFT + F10. This is the security hole! A command console will now open up giving you the potential for wide access to your system.

11. At the prompt, type NUSRMGR.CPL and press Enter. Voila! You have just gained graphical access to your User Accounts in the Control Panel.

12. Now simply pick the account you need to change and remove or change your password as you prefer. If you want to log on without having to enter your new password, you can type control userpasswords2 at the prompt and choose to log on without being asked for password. After you’ve made your changes close the windows, exit the command box and continue on with the Repair (have your Product key handy).

13. Once the Repair is done, you will be able to log on with your new password (or without a password if you chose not to use one or if you chose not to be asked for a password). Your programs and personalized settings should remain intact.

I tested the above on Windows XP Pro with and without SP1 and also used this method in a real situation where someone could not remember their password and it worked like a charm to fix the problem. This security hole allows access to more than just user accounts. You can also access the Registry and Policy Editor, for example. And its gui access with mouse control. Of course, a Product Key will be needed to continue with the Repair after making the changes, but for anyone intent on gaining access to your system, this would be no problem.

And in case you are wondering, NO, you cannot cancel install after making the changes and expect to logon with your new password.

Cancelling will just result in Setup resuming at bootup and your changes will be lost.

Ok, now that your logon problem is fixed, you should make a point to prevent it from ever happening again by creating a Password Reset Disk. This is a floppy disk you can use in the event you ever forget your log on password. It allows you to set a new password.


Great job technomama.

Not for this guys situation since he has a virus, but I have d/l a program called "Offiline NT password & Registry Editor, Bootdisk/CD" which will by pass any login password to gain access to a computer (desktop or laptop). You make the bootdisk and you're in.

I used this on a bunch of computers that were donated to the organization I work for. They all had passwords (from individual users) and the donor who was the computer tech guy from the company didn't have the passwords. So I found this program with the help of other FW members when I needed it.

http://home.eunet.no/pnordahl/ntpasswd/

technomamma said: [Q]1. Place your Windows XP CD in your cd-rom and start your computer (it’s assumed here that your XP CD is bootable – as it should be - and that you have your bios set to boot from CD)

2. Keep your eye on the screen messages for booting to your cd Typically, it will be “Press any key to boot from cd”

3. Once you get in, the first screen will indicate that Setup is inspecting your system and loading files.

4. When you get to the Welcome to Setup screen, press ENTER to Setup Windows now

5. The Licensing Agreement comes next - Press F8 to accept it.

6. The next screen is the Setup screen which gives you the option to do a Repair.

It should read something like “If one of the following Windows XP installations is damaged, Setup can try to repair it”

Use the up and down arrow keys to select your XP installation (if you only have one, it should already be selected) and press R to begin the Repair process.

7. Let the Repair run. Setup will now check your disks and then start copying files which can take several minutes.

8. Shortly after the Copying Files stage, you will be required to reboot. (this will happen automatically – you will see a progress bar stating “Your computer will reboot in 15 seconds”

9. During the reboot, do not make the mistake of “pressing any key” to boot from the CD again! Setup will resume automatically with the standard billboard screens and you will notice Installing Windows is highlighted.

10. Keep your eye on the lower left hand side of the screen and when you see the Installing Devices progress bar, press SHIFT + F10. This is the security hole! A command console will now open up giving you the potential for wide access to your system.

11. At the prompt, type NUSRMGR.CPL and press Enter. Voila! You have just gained graphical access to your User Accounts in the Control Panel.

12. Now simply pick the account you need to change and remove or change your password as you prefer. If you want to log on without having to enter your new password, you can type control userpasswords2 at the prompt and choose to log on without being asked for password. After you’ve made your changes close the windows, exit the command box and continue on with the Repair (have your Product key handy).

13. Once the Repair is done, you will be able to log on with your new password (or without a password if you chose not to use one or if you chose not to be asked for a password). Your programs and personalized settings should remain intact.

I tested the above on Windows XP Pro with and without SP1 and also used this method in a real situation where someone could not remember their password and it worked like a charm to fix the problem. This security hole allows access to more than just user accounts. You can also access the Registry and Policy Editor, for example. And its gui access with mouse control. Of course, a Product Key will be needed to continue with the Repair after making the changes, but for anyone intent on gaining access to your system, this would be no problem.

And in case you are wondering, NO, you cannot cancel install after making the changes and expect to logon with your new password.

Cancelling will just result in Setup resuming at bootup and your changes will be lost.

Ok, now that your logon problem is fixed, you should make a point to prevent it from ever happening again by creating a Password Reset Disk. This is a floppy disk you can use in the event you ever forget your log on password. It allows you to set a new password.

Good work TM .. you can also use this step by step instructions with screenshots

http://www.informationweek.com/LP/showArticle.jhtml;jsessionid=VGD1I52WGMP3GQSNDLOSKH0CJUNN2JVN?articleID=189400897

If you just want to copy your old files you can boot from a floppy with NTSFDOS. It's free.

sharem said: [Q]..."WINDOWS\\SYSTEM32\\CONFIG\\SYSTEM is missing" so computer continually tries to boot up and ends up with same message. Password problem is preventing me from even using CD.

...I guess the best option I have is jimmywalt's advice about placing the HD in an enclosure and making it a slave to get the files. PITA.Geez folks! Who said the OP had a virus - the Dell Rep via ESP? <img src="i/expressions/face-icon-small-wink.gif" border=0>

sharem, the info you provided, that I quoted above, is crucial info that you should have put in your first post.

SEARCH the MSKB for:
  • "WINDOWS\\SYSTEM32\\CONFIG\\SYSTEM is missing" *OR*
  • "WINDOWS\\SYSTEM32\\CONFIG\\SYSTEMced is missing"


and you'll see what I mean.

If you were talking about a Desktop, I would suggest installing a parallel copy of Windows on a DIFFERENT LOGICAL (preferably PHYSICAL) DRIVE than your BSOD copy. But, since you have a Laptop, I would pull the drive (you do own, or have access to, a Desktop PC, right?) and install it as a SLAVE in a Desktop. I wouldn't go as far as buying an enclosure - a 2˝"-to-3˝" IDE HD Adapter will serve the same purpose.

Before I started backing up files, I'd try replacing the "probably corrupt" SYSTEM file. If you read some of the articles from the MSKB SEARCH that I suggested above, with access to your old "C:" drive as a slave on your Desktop, you go to WINDOWS\\SYSTEM32\\CONFIG\\and rename SYSTEM to SYSTEM.BAD and then you copy SYSTEM from WINDOWS\\REPAIR to WINDOWS\\SYSTEM32\\CONFIG. Unless you specifically backed up your SYSTEM file regularly, this is the version that Windows created during the installation - it should get you running again.

Then, since you're running XP (and I'm only up to 2K), you can follow the instructions on restoring *ALL* of the registry from, IIRC, a 'Restore Point' - it's all explained on the MSKB.

Once you're up and running, GOOGLE: ERUNT, install it and set up a DAILY TASK to run it and keep the last 7 days.

Losing your SYSTEM and/or SOFTWARE registry files is indeed a PITA and the pain and suffering you go through restoring your PC should be enough to encourage you to start doing regular backups (i.e. GHOST and ERUNT).

Best of luck to you! <img src="i/expressions/face-icon-small-smile.gif" border=0>

"What is the cd repair utility? Is it part of Windows XP package?"

sorry for not explaining properly. i mean insert the xp cd. it should go into windows recovery console, where chkdsk (check disk) can be run
chkdsk does not solve all problems all the time... but it definitely worked that time
hope this cleared things up?
http://en.wikipedia.org/wiki/CHKDSK



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