Has anyone tried the hotwire unnamed hotels?

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Has anyone tried the Hotwire unnamed hotels?
I'm taking the family to Florida this year for vacation. We are stopping in new Orleans and staying the night on the way down. Ive been looking for hotel deals on Hotwire and they are offering deals on hotels that are unnamed. You learn which hotel after it is booked. Right now they have a 4 1/2 star hotel for $91/night. Has anyone tried these deals, I don't want to get ripped off.


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I've had fairly good experiences with Hotwire for hotels. One time I needed to stay a few nights, but wanted to have an idea of... (more)

wowe (Aug. 10, 2012 @ 2:50p) |

I've only used Hotwire a few times, but after doing a bit of research, I've been successful at guessing which hotel I was going... (more)

mar (Aug. 12, 2012 @ 11:27a) |

I had one experience with Hotwire unnamed properties, and will never have another.

They clearly state what a 3 star hotel is, and... (more)

LORENW (Aug. 12, 2012 @ 11:19p) |

 

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lori7095 said:   Has anyone tried these deals, I don't want to get ripped off.

1) I have used Hotwire many times and have never been disappointed.

2) Search the web and you'll find many reports of disappointed Hotwire users.

3) Welcome to FW Travel.


Well they have been around for more than 10 years, I suspect somebody must be trying them.


Yes, and got a good deal (London Heathrow Crowne Plaza, 5 years ago)!


Hotwire is legit, and the quoted price is good, BUT the fees they add to the room is a bit high, so the total price is not as good as the advertised price.


My recomentation will be to go to betterbidding.com
On the forums you can learn how to know which hotel you will get.
I did a quick search for you:
These are the 3 hotels reported from other customers an the amenities people saw listed when they booked the hotel.

New Orleans (Convention Center - Arts District)
4.5* Loews New Orleans
Amenities: Restaurant, Pool, Fitness, Hi-Speed Internet, Business, Spa

New Orleans (Downtown)
4.5* Le Pavillon
Amenities: Restaurant, Pool, Fitness, Hi-Speed Internet, Business

New Orleans (French Quarter)
4.5* Omni Royal Orleans (previously 4*)
Amenities: Restaurant, Pool, Fitness, Hi-Speed Internet, Business
(same as Westin at Canal Place)

Hope this help.
And yes I did use Hotwire several time and thanks to betterbiding I was always able to know in advance the hotel.


Hotwire doesn't add those fees but the hotels usually add very high daily BS fees like'resort fees', etc.
They add these fees regardless of whether you booked by HW or directly.
Thus HW total hotel daily rate is not very accurate.


I have used HW on many occassions and never been dissapointed. I used to cross reference the amentities and stock photod with Priceline so as to know the name of the fotel before finalizing transaction.

Good Luck!


Bump


I'm curious of the legality of the additional fees once you arrive at the hotel.

If I purchase a hotel through Hotwire's unnamed hotel price and then show up and they demand an additional fee, can I get a full refund from Hotwire? Or should I refuse to pay the fee and find another place?

I'm planning a trip in October and while my location is flexible, I want to try to avoid unnecessary fees.

What is the amount you guys have paid for resort fees? If it's more than $40-50 a day it's not worth the "savings" Hotwire provides.


From Wikipedia: Headquartered in San Francisco, CA, Hotwire, Inc. is an operating company of Expedia, Inc. (NASDAQ: EXPE). Expedia also operates Hotels.com, ClassicVacations.com, and TripAdvisor.


Yes. You can usually guess what they're going to give you from the 3 top choices.


and be careful re the parking. I was looking at a suburban property in Boston--12 miles from downtown--only 4 star hotel was the Westin--they had a huge parking lot typical of a suburban hotel--and they wanted 30 dollars a day for parking (meaning you could park on the street but still...). So, add that to the Hotwire rate. PS go thru shopdiscover to save 5%


technolich said:   I'm curious of the legality of the additional fees once you arrive at the hotel.

If I purchase a hotel through Hotwire's unnamed hotel price and then show up and they demand an additional fee, can I get a full refund from Hotwire? Or should I refuse to pay the fee and find another place?

I'm planning a trip in October and while my location is flexible, I want to try to avoid unnecessary fees.
these What is the amount you guys have paid for resort fees? If it's more than $40-50 a day it's not worth the "savings" Hotwire provides.
You seem to be confused about fees. The fees will be there whether or not you book through Hotwire, Expedia, Kayak, Priceline, whoever.

All booking sites have fine print that has something to the effect of "...may be additional fees which much be paid directly to the hotel..."


jaimelobo said:   

All booking sites have fine print that has something to the effect of "...may be additional fees which much be paid directly to the hotel..."

Hmm I was going to say Orbitz seems pretty on the up-and-up about their fees as I've never encountered additional fees traveling....

http://articles.cnn.com/2008-08-21/travel/surprise.fee_1_ilene-c...

But I guess there is always throwing a bitch fest while you're in the lobby and preferably while other people are trying to check in.

It seems fraudulent to not post the additional fees at the time of checkout, especially given places like Hotwire/Priceline that are not refundable for their low-bid service, all the fees should be included or at least stated so that you know you're not going to spend more than the guy paying rack price directly through the hotel site.

I guess I'll have to look into hoping I get a hotel that is ethical and doesn't charge a $50+ resort fee per day, I travel at least 1-2 times a year and usually use Orbitz and have never had any additional fees at check-in.

http://articles.latimes.com/2011/oct/18/business/la-fi-1018-orbi...

It seems like there should be a similar law for hotel rooms, disclose it BEFORE final payment.


Did that, I stayed at a Marriott in So. San Fran and it was a sweet deal. Did it again at Hilton (just next door) and got monetized to death. You want to park a car, better part of a 20 every day. You want Wifi, yup better part of a 20 every day. You want coffee in the morning? There's a Starbucks in the lobby. Bye bye 20. All of that, including a buffet breakfast was free at Marriott. Beware the monetized side, grasshopper.


Yes. Got a 3 star hotel for about 40% less than the price. Like a lot of fatwalletersmare saying, i got charged 20 dollars per night for parking, somit ended up beiNg not as cheap as i had originally hoped but still cheapermthan other websites.


aga1000 said:   Yes. Got a 3 star hotel for about 40% less than the price. Like a lot of fatwalletersmare saying, i got charged 20 dollars per night for parking, somit ended up beiNg not as cheap as i had originally hoped but still cheapermthan other websites.Again, you STILL would have been charged the parking, no matter how you booked. Except of course if the hotel had some web special/coupon/code/rate that included parking.


technolich said:   I guess I'll have to look into hoping I get a hotel that is ethical and doesn't charge a $50+ resort fee per day, I travel at least 1-2 times a year and usually use Orbitz and have never had any additional fees at check-in.

http://articles.latimes.com/2011/oct/18/business/la-fi-1018-orbi...

It seems like there should be a similar law for hotel rooms, disclose it BEFORE final payment.
Apples to oranges; the taxes for the air tickets are still paid to Orbitz at time of booking. The resort fee is more akin to baggage fees with the airlines -- you don't pay those fees to Orbitz (or whoever), you pay them directly to the airline (either at departure or online in advance) and all Orbitz does is tell you "may be additional fees for baggage, yada, yada..."

As to the first part, not so much a problem in business travel areas, but it is getting harder and harder to find hotels in demand vacation areas that don't have an add-on resort or "convenience" fee. Many times it is $5 - $10/night, places like Hawaii have $20 - $30 fees in the nicer resorts.


I've used Hotwire with the unnamed hotels, i was able to pretty much able to guess which hotels were a possibility by the approximaty to an address, the star rating, and amenities


This is why we remain loyal to one hotel chain (Hilton). I travel enough on business to earn diamond status, there are plenty of shortcuts to gold status (MVP, HH no fee AMEX card), which means free internet, breakfast, snacks at all properties. Some properties even comp parking for elites.


jaimelobo said:   technolich said:   I guess I'll have to look into hoping I get a hotel that is ethical and doesn't charge a $50+ resort fee per day, I travel at least 1-2 times a year and usually use Orbitz and have never had any additional fees at check-in.

http://articles.latimes.com/2011/oct/18/business/la-fi-1018-orbi...

It seems like there should be a similar law for hotel rooms, disclose it BEFORE final payment.
Apples to oranges; the taxes for the air tickets are still paid to Orbitz at time of booking. The resort fee is more akin to baggage fees with the airlines -- you don't pay those fees to Orbitz (or whoever), you pay them directly to the airline (either at departure or online in advance) and all Orbitz does is tell you "may be additional fees for baggage, yada, yada..."

As to the first part, not so much a problem in business travel areas, but it is getting harder and harder to find hotels in demand vacation areas that don't have an add-on resort or "convenience" fee. Many times it is $5 - $10/night, places like Hawaii have $20 - $30 fees in the nicer resorts.

Another reason to rent condos - one bedroom units close to the beach can be had on Maui, the Big Island for ~$100 per night - free parking, no resort fees, save big by eating some/all of meals in your own kitchen.


2 Hotwire coupons ($20 and $15 rebate)valid through 12/12 available NOW in entertainment.com book for $5.99 delivered.

Take my word...these work great.


Can the Hotwire coupons from the entertainment book be used on the hidden fare prices?


technolich said:   Can the Hotwire coupons from the entertainment book be used on the hidden fare prices?

T/C's

http://www.hotwire.com/rebate2012.jsp


Bidgoggles will help you figure which hotel it is.
PL bidding is usually a little bit cheaper than HW. (15% or so)
Educating yourself as to possibilities is your best bet. Read up at the bidding sites.
Can be very time consuming-- just a headsup. Not always worth the time, especially just for one night. And if you have the Ent card, try that first. Quicker and occasionally works better.


Yes, I've used it a number of times. Like someone above, I use betterbidding.com to figure out which establishment it is (or at least narrow down the options. I've never had a problem and have gotten some great deals.

The one thing I would caution is that they only guarantee a standard room, so if you're travelling with more than two people (or want more than one bed), you may not get it -or have to pay more when you get there. That hasn't been an issue for me but just thought I'd throw that out there.


They also do not guarantee a non-smoking room. My last Hotwire hotel was located next to a truck stop. Front desk said that Hotwire reserved/purchased a smoking room and all non-smoking rooms were full. All my clean clothes had to be rewashed due to the oder - even my suitcase had to be washed.

Also do not trust the Hotwire add that say this room is a $xxx room on other sites. The Hotwire ad said hidden hotel rooms went for $94 a night. When I looked up the hotel ALL other travel sites had these rooms for $55 a night, including the hotel site itself. The $53 rate I paid plus their hidden in the taxes line hotwore fee was more expensive than anywhere else I could have gotten the room. Due to their false advertising I will never consider Hotwire again for anything. Customer service was of no help either after multiple calls complaining about both the hotel, room and their incorrect cost data in their ad.


come on OP do some work. I would expect this thread in 2002. spend a minute or two goggling Hotwire, they have probably sold 10 million hotel rooms in the past decade, lot of info out there.


I like Priceline, name your price...that saves me lots of money on last minute booking.


frugalflyer said:   I like Priceline, name your price...that saves me lots of money on last minute booking.

In your experience is Priceline cheaper than Hotwire?

Right now I'm seeing $40 per night for where I want to go from Hotwire, should I try to lowball Priceline and do $20 per night? Or will it only accept bids of roughly $40 per night?

Most of the other sites I'm looking at the cheapest rooms are $49-100 per night...


lori7095 said:   Has anyone tried the Hotwire unnamed hotels?
I'm taking the family to Florida this year for vacation. We are stopping in new Orleans and staying the night on the way down. Ive been looking for hotel deals on Hotwire and they are offering deals on hotels that are unnamed. You learn which hotel after it is booked. Right now they have a 4 1/2 star hotel for $91/night. Has anyone tried these deals, I don't want to get ripped off.

 

 

Check out betterbidding.com if you have more questions about Hotwire unnamed hotels or Priceline's Name Your Own Price. It is a website/forum entirely devoted to posting what people bid or paid for hotels.

I actually prefer Priceline's Name Your Own Price. You can normally get a little bit better price.

Both Hotwire and Priceline are GREAT if you just want to be in a city/area and don't care what specific hotel you are at.


I second on betterbidding.com being useful. I scored the Westin in Paris for about $160 a night when the regular rate on kayak was for $480 during the Christmas holidays.

On Priceline, I regularly start a bid on the equivalent category and location I see on Hotwire for 20% less than what is seen on Hotwire and work my way up in small increments (but less than Hotwire's fixed rate) until win, usually for close to the starting bid.


Hotwire is great but you gotta know what you're getting into. If you spend a few minutes educating yourself (which it seems like you're doing) you can avoid the disappointment that many people experience.

1. You're booking an unnamed hotel (which you already know by your post), so there is some risk. Are you prepared to take this risk?
2. Reservations are non-cancellable.
3. Use websites like www.hoteldealsrevealed.com and the like to check out what hotel you'll get. Doesn't always work though.

Overall, just be aware that you're taking some risks and have some restrictions, but you CAN save a lot of money. Good luck.


Also keep in mind that you may not get what you purchase i.e. Hotwire line that states non-smoking room when the hotel tells me that Hotwire specifically reserved a smoking room for their unnamed hotel listing. And if Hotwire makes a mistake in their advertisement their policy is that the reservation is non-cancelable even if you call minutes after room is reserved. Requests to talk to a supervisor with Hotwire tend to fall on deaf ears - again at least from my direct experience.

Maybe I will try Priceline next, since Hotwire was a bust for me. Still worried about any unnamed hotel. Might not be bad if I could positively identify the hotel ahead of time but none of the web sites had Hotwire or Priceline hotels listed where I was staying.


an updated list about New Orleans here, Useful sites for New Orleans


I've had fairly good experiences with Hotwire for hotels. One time I needed to stay a few nights, but wanted to have an idea of which hotel it was, so I booked the first night, found out what hotel was confirmed, then went back and booked the rest of the week and got the same hotel (two transactions, but it was worth it).

One hotel I stayed at had the Hotwire invoice on the desk as I checking in, HW was paying them $45 for my room and charging me $55. On the last day of the week I decided to spend an extra night instead of driving home at night, so I went to the desk and asked if I could get the HW rate, or would I have to go through HW. I got the HW rate. The people before me in line thought they were getting a good rate of $95 a night.

On rental cars, sometimes Hotwire has great rates, other times entertainment.com has them beat hands down.

May not work for everyone, but something to think about.


I've only used Hotwire a few times, but after doing a bit of research, I've been successful at guessing which hotel I was going to get 100% of the time. I got an unbelievable deal in Paris a few years ago. However, you have to go into it knowing you're taking a bit of a gamble--the listing could have changed, etc. I still like having a little more to go on than I would with a Priceline reservation, even if I sometimes pay a bit more.


I had one experience with Hotwire unnamed properties, and will never have another.

They clearly state what a 3 star hotel is, and they offered a 3 star, of course after you pay, it shows the name. Of course it was no where near a 3 star, I called someone and they basicaly said it was a three star on their list, even though it didnt meet hotwires own guideline printed on their website.

In short, they lied to me and said that's it, enjoy.

Oh ya, had I wanted that hotel, I could have booked it cheaper, and got points through the hotels normal web site.




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