Bad trip to MGM Hotel/Casino Las Vegas

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Wanted to share a bit of a horror story. Just got back from Vegas, stayed at the MGM and was VERY excited.

But when we walked in the room we were shocked. It was a standard king room, but it felt about 2/3 the size of other Vegas casino rooms we've been in. SERIOUSLY TINY ROOMS!!!!!! Worse yet the toilet and shower are pushed in the corner together only separated my glass... which doesn't go all the way to the ceiling, so you can smell your buddy pooping while you shower right next to him, awesome huh. Yeah, there is not "bath room" but a toiler, sink, and shower pushed into a corner. The room felt a LOT cheaper than I was expecting.

But it got uglier...

1) The water went out one morning making it so we couldn't shower or anything. Called desk, and they didn't offer to move us or anything. Lame.

2) That night we realize the walls are thin enough that you can hear into the next room and halls enough to wake you up. Just great. Seriously, never had this problem in Vegas before... walls in Vegas are usually VERY sound proof.

3) Then the window washer machine thing decides to visit us at 9 AM banging right behind out heads and wakes everybody up.

4) And to top everything off the TV reception was going out like crazy. Every couple minutes it's go out or freeze.

Member Summary

Sorry you had such a bad experience at the MGM Las Vegas. However, as an outsider, these are my observations.

1) If the water goes out, that means lots of people are impacted, either from the City/County supply or a pump in the building went out. People need to realize mechanical things break. That is the real world and they can't always be predicted. How is a company supposed to be proactive against stuff like this? Yes it's an inconvenience to the customer, and certainly they want everything to be up and operational. No one wants to cause their customers to have a bad time.

This is what bothers me with the Carnival Cruise line incidents. Yes, things happened and yes there were some better measures that could be put into place when they do happen (enough emergency drinking water/food, backup generators, etc.), but there was a huge sense of entitlement. Even lawsuits. This goes back to my comment that mechanical things break, yet everyone soon jumps at hating Carnival, and they were wronged, etc. I saw this on a cruise once where we had to miss a port because the boat bottomed out and damaged an engine and propeller. All of a sudden there was a mob scene of organized people clambering for a free cruise, compensation, etc.

The point being, things happen. Let's look at the reality of the situation with some common sense.

What difference would switching rooms make because the water went out? It's not like the suites upstairs had a magical supply of water. Things happen.

2) Even is the walls are "thin" you will still hear things from the hallway through the door. It's Vegas, people are loud and being rowdy is promoted. I've never been in a soundproof room, but there is a big difference between staying in Iowa versus Vegas based on the crowd antics.

3) Believe it or not, people still work when you are on vacation. What is more, is that in Vegas, most of those people are working to make sure you have a good time. That doesn't mean window washers or other workers wait around till noon to start their day. They work and have families to get home to at night too.

4) Who is in the room long enough in Vegas to watch TV? Isn't a room just a bed to fall into at 3am and then getting back up at 7am to start over again?

I'm sorry these issues impacted your trip, but some common sense and the sense of entitlement seem to be more of the issue. This is far from a horror story. Now if you woke up with a tiger in the bathroom and half your face tattooed, then we'd have something more to talk about.

That might seem reasonable, but I've stayed in a LOT of Vegas hotels: Mirage, Luxor, Planet Hollywood, TI, Monte Carlo, and more... and let me tell you two things I know for sure. None of them seemed anywhere as small as these MGM rooms, and in none of them did I notice room-to-room noise as I noticed with MGM.

Additionally, I'd add that the MGM room disappointed me in terms of how "nice" the room seemed. It didn't seem much better than the MUCH cheaper Luxor room I stayed in last season.

Moral of the story... just because a hotel is more expensive does NOT mean it's nicer always.

Sounds like you were in a Petite Suite and not a Grand Room.

You should have used the 20$ tip trick to get a better room at check in

silenze said:   You should have used the 20$ tip trick to get a better room at check in

He did. See the big $20 tip thread.

chadypu2 said:   silenze said:   You should have used the 20$ tip trick to get a better room at check in

He did. See the big $20 tip thread.


Yep. $20 didn't get an upgrade. Nor did complaining that I went a morning without water. They're pretty tight with the upgrades.

Post your experience on Yelp. Sometimes you'll get noticed.

You were likely in the old Marina hotel tower - the section of the hotel that was built before the MGM was constructed. These are the small rooms. The regular MGM rooms are larger and more in-line with the other places you've stayed.

vegetation said:   You were likely in the old Marina hotel tower - the section of the hotel that was built before the MGM was constructed. These are the small rooms. The regular MGM rooms are larger and more in-line with the other places you've stayed.

It was the "West Tower" whatever that means. Is that the old one?

Electronifan said:   vegetation said:   You were likely in the old Marina hotel tower - the section of the hotel that was built before the MGM was constructed. These are the small rooms. The regular MGM rooms are larger and more in-line with the other places you've stayed.

It was the "West Tower" whatever that means. Is that the old one?


That's the answer then. The "West Wing" rooms (now called "Petit King," I think) are the old Marina International rooms that MGM was built "around." Smaller, small windows, dingy, and even though remodeled them with modern colors and furnishings, they're still not all that nice. Plus, there are some privacy issues around the bathroom area that I'd find off-putting if I was traveling with someone else. I've stayed in this room, but only when traveling solo.

But, the standard "Grand Tower" rooms and above have all been recently remodeled, and are nicely sized and decorated. I stayed in one last month and thought it was great. Certainly nicer than the standard rooms at NYNY, Monte Carlo, and I'd even say Mirage.

Sorry you got stuck, but at least now you know.

If I smell my friends poooooh I am outa there

Smelling your friend's poop while you shower: what a "grand" idea.

The regular rooms there aren't all that. They're renovating everything but they start with the suites and work their way down. Sorry you had a bad time.

Electronifan said:   vegetation said:   You were likely in the old Marina hotel tower - the section of the hotel that was built before the MGM was constructed. These are the small rooms. The regular MGM rooms are larger and more in-line with the other places you've stayed.

It was the "West Tower" whatever that means. Is that the old one?
the west wing rooms were renovated about 4 years ago, they are much more contemporary than the standard rooms. yes, they're small, but they're fancy.

what are you doing taking a shower when your buddy is taking a #2? unless you pay for a suite, most rooms only have one bathroom. you'd have to wait in any standard hotel room.

i don't care much for the mgm properties after my terrible experience with aria and The MgmGrand. The Grand didn't seem to want my business back. there were always ppl in the hallways hauling away garbage during the day, the front desk girl who checked us in was a bit snarky with my questions and then sarcastically friendly after handing over my room keys, if that makes any sense, calls to the front desk requesting bags to be picked up took forever.

Yeah, and because the toiler isn't in a separate room (like even the cheapest motel I've stayed in) you also get that smell wafting out into the room in general. Whoever decided to make the door/wall around the toiler not go up to the ceiling really wasn't thinking.

As for the rooms being small, that is an under statement. And "fancy" isn't how I'd describe them. They had "modern" decor, but the room and it's furniture was a bit beat up looking. Like it needed a re-model again. The tiles around the "bathroom" were nasty and loose and the furniture was pretty cheap looking in general. And the sink flooded if you ran the water too fast... like it was stopped up.

But you're right... they don't seem to care. When I called in about the water being out they weren't too friendly either, nor did they seem to give a rat's butt really.

Bottom line: I'd stay at Motel 6 before I go back to MGM Grand.

WideOpenSpaces said:   Isn't a room just a bed to fall into at 3am and then getting back up at 7am to start over again?I would like to subscribe to your newsletter.

Falling into bed at 3 AM is one thing. Waking up with a hangover and not being able to flush the puke down the toilet or shower is another



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