How to cancel Priceline reservation?

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mom2boys said: [Q]daCoolestofall said: [Q]I was able to successfully change my travel in the past. I booked the trip for the wrong dates, so I called customer service and very patiently related my situtation. The CSR said she would enable me to change my reservations as long as it is for a duration longer than i got originally and the hotel was the same starred or higher. This was December 2004.

OP wants to cancel so there is a difference. It is nice that they changed it for you though.

Also, don't see how you can dispute a credit card when you check you agree to the terms. Priceline did nothing wrong so you can't dispute when you change your mind.

Actually, I wouldn't mind changing to a hotel that can accommodate parents and two kids in a room. In fact, I shoul've offered that to Priceline as an viable option.

Anyway, I emailed them about being disconnected and they emailed me back with another chance to talk to their "Customer Care Consultant". Wish me luck!

daCoolestofall said: [Q]I was able to successfully change my travel in the past. I booked the trip for the wrong dates, so I called customer service and very patiently related my situtation. The CSR said she would enable me to change my reservations as long as it is for a duration longer than i got originally and the hotel was the same starred or higher. This was December 2004.

This gives me some hope. Thanks for sharing that!

Just dispute your charge with the credit card. Say your kid made the reservation without your permission. They don't have your signature. They can't prove anything. AMEX ALWAYS takes your side. Trust me on that one.

This is assuming your kid actually did make the reservation and not you. Otherwise it would be fraud. Again no way for them to prove it but it's your honesty.

mrmarshmellow said: [Q]Just dispute your charge with the credit card. Say your kid made the reservation without your permission. They don't have your signature. They can't prove anything. AMEX ALWAYS takes your side. Trust me on that one.

This is assuming your kid actually did make the reservation and not you. Otherwise it would be fraud. Again no way for them to prove it but it's your honesty.

This thread just got slimed.

mrmarshmellow said: [Q]Just dispute your charge with the credit card. Say your kid made the reservation without your permission. They don't have your signature. They can't prove anything. AMEX ALWAYS takes your side. Trust me on that one.

This is assuming your kid actually did make the reservation and not you. Otherwise it would be fraud. Again no way for them to prove it but it's your honesty.

Thanks for the suggestion but I doubt that my 9-year-old son know how to make a hotel reservation. <img src="i/expressions/face-icon-small-smile.gif" border=0>

Well, I just spoke to Scott (7265) the Travel Specialist about my request.
He apologized for sounding like a broken record but repeated that there was nothing he can do to help me and that it is physically impossible for him to cancel or alter the reservation. He admitted that he couldn't even access the reservation system.

The only thing he could do is to fax a request for double beds on Priceline.com's letterhead to the hotel without any guarantee that the hotel would honor the request. (I know the hotel can't)

He did tell me three reasons under which the reservation can be cancelled:

1. Natural disaster
2. Death in the family (proved with death certificate)
3. Severe illness (proved by a call to the doctor's office) with $25/per room/per night cancellation fee.

I unfairly asked him what he would do if he were in my shoes and he suggested to get additional rooms, which sounds like my only option at this point. I just have to apologize to families I am traveling with for ruining their vacation and pick up the extra expense. <img src="i/expressions/face-icon-small-sad.gif" border=0>

He also led me to a page on their website, where you can send an email to Lisa Gillingham, Senior VP of Operation and Customer Service and I did.

I am almost ready to give up. I'll just have to explain to my friends why they may have to split two kids (5 year old and 1 year old) into two rooms and pay extra for that luxury. <img src="i/expressions/face-icon-small-sad.gif" border=0>

[Q]am almost ready to give up. I'll just have to explain to my friends why they may have to split two kids (5 year old and 1 year old) into two rooms and pay extra for that luxury.

I would have them get the extra room and than seen if they can get connecting rooms. This way the door can be left open.

It seems to be a common thing is Europe where hotels room will only accomadate 2-3 people. (Maybe Aistralia does the same thing?) . I was looking for a hotel room in Greece last week for my parents and was having a hard time finding a place that will fit 4 in one room.

Best of Luck!

put the other kid on the floor!!!!!!!!!!!!!!!!!!!

Dude how are they going to know how many people you have in the room? They won't know if you play it smart and they won't care unless you flaunt it in their face. My buddies always cram 6-7 peeps in a small room to crash when we go to Vegas. Nobody knows, nobody cares. BS rules like this are made to be broken.

Agree with dumbredneck and ninjak.
4-6 people in a room is a "normal" thing for me in hotels in California and Las Vegas. Isn't a rollaway bed big enough to fit 2 kids?

Ninjak said: [Q]Dude how are they going to know how many people you have in the room? They won't know if you play it smart and they won't care unless you flaunt it in their face. My buddies always cram 6-7 peeps in a small room to crash when we go to Vegas. Nobody knows, nobody cares. BS rules like this are made to be broken.

Good point, although I'm not certain how the family I'm traveling with feel about this kind of things. My family won't have any problem with it (did the similar thing when we traveled thru Canadian Rockies) but I sense that they are more uptight about this sort.

hard2hold said: [Q]You pay with American Express?

what is the diff if you pay with AMEX? i am in the same boat...

LuZeR said: [Q]hard2hold said: [Q]You pay with American Express?

what is the diff if you pay with AMEX? i am in the same boat...

I understood what hard2hold said to be that American Express would side with you
in the charge dispute. Having talked to American Express, I am not so sure...

Has anyone dealt with AMEX Dispute dept? What kind of criteria do they use to determine
the outcome of a dispute on a charge?

tdat said: [Q]LuZeR said: [Q]hard2hold said: [Q]You pay with American Express?

what is the diff if you pay with AMEX? i am in the same boat...

I understood what hard2hold said to be that American Express would side with you
in the charge dispute. Having talked to American Express, I am not so sure...

Has anyone dealt with AMEX Dispute dept? What kind of criteria do they use to determine
the outcome of a dispute on a charge?

i was just able to cancel for a $25 per nite fee.
if i re-order hotel tix from pl within 7 days they will refund me $25 per nite.

better than alternatives.


LuZeR said: [Q]tdat said: [Q]LuZeR said: [Q]hard2hold said: [Q]You pay with American Express?

what is the diff if you pay with AMEX? i am in the same boat...

I understood what hard2hold said to be that American Express would side with you
in the charge dispute. Having talked to American Express, I am not so sure...

Has anyone dealt with AMEX Dispute dept? What kind of criteria do they use to determine
the outcome of a dispute on a charge?

i was just able to cancel for a $25 per nite fee.
if i re-order hotel tix from pl within 7 days they will refund me $25 per nite.

better than alternatives.

How were you able to cancel? Do you remember the CSR's name and his/her number?

When I talked to Priceline, they could cancel the reservation only when I have a provable medical condition that prevents the travel, at $25/night cancellation fee. They never said anything about getting the fee refunded upon reorder.

Please let me know how you were able to cancel.

Thanks.

I was successful in canceling a P-line hotel reservation a year ago.

Here's how I did it...

1) I made a reservation for a 3-night stay in the Carribean in July. Then I found a much better deal on a hotel I liked better so I wanted to cancel the P-line reservation.

2) I called customer service (same day I made the reservation) and told them that it was my first time using p-line and I accidentally entered the wrong dates for my trip. I told them I meant to reserve for December, not July. (I was able to use this tactic because I knew rates to the Carribean are much higher in December and they'd never accept my July rate in December.) I told them only the month was wrong, but the days were correct. Otherwise the story would be completely unbelievable. How could someone enter July 14 when they wanted December 21?

3) They told me since it was my first time using P-line, they'd allow me to re-bid using the correct dates. I had to re-bid within 36(?) hours, use different dates and I couldn't lower my bid. If my new bid was accepted, they'd cancel my original reservation. If my new bid wasn't accepted, I could cancel the original reservation with a $25/night penalty.

4) I re-bid using the December dates. Again, I was able to do this with confidence because I knew the rates would be more than double for December and my bid wouldn't be accepted. As expected, my new bid was rejected.

5) I contacted customer service again and they cancelled my reservation, less a $25/night cancellation fee. They told me this was a once-in-a-lifetime exception and could never be used again.

6) I booked the other hotel (without p-line) and saved more than the $25/night penalty.

So... it can be done!!!

mick34 said: [Q]I was successful in canceling a P-line hotel reservation a year ago.

Here's how I did it...

1) I made a reservation for a 3-night stay in the Carribean in July. Then I found a much better deal on a hotel I liked better so I wanted to cancel the P-line reservation.

2) I called customer service (same day I made the reservation) and told them that it was my first time using p-line and I accidentally entered the wrong dates for my trip. I told them I meant to reserve for December, not July. (I was able to use this tactic because I knew rates to the Carribean are much higher in December and they'd never accept my July rate in December.) I told them only the month was wrong, but the days were correct. Otherwise the story would be completely unbelievable. How could someone enter July 14 when they wanted December 21?

3) They told me since it was my first time using P-line, they'd allow me to re-bid using the correct dates. I had to re-bid within 36(?) hours, use different dates and I couldn't lower my bid. If my new bid was accepted, they'd cancel my original reservation. If my new bid wasn't accepted, I could cancel the original reservation with a $25/night penalty.

4) I re-bid using the December dates. Again, I was able to do this with confidence because I knew the rates would be more than double for December and my bid wouldn't be accepted. As expected, my new bid was rejected.

5) I contacted customer service again and they cancelled my reservation, less a $25/night cancellation fee. They told me this was a once-in-a-lifetime exception and could never be used again.

6) I booked the other hotel (without p-line) and saved more than the $25/night penalty.

So... it can be done!!!

basically i did the same as mick

What I always do when I book on Priceline is in the spot where they ask you to initial, I mark "no" (which isn't my initials). the machine doesn't mind, and I figure that if I ever need to dispute the charges, I can say I did not sign/rather I dissagreed with the terms.

I wish someone told me this a few days ago.... They now have the record of every call I made and know that "wrong dates" is not a reason that I want to cancel the reservation.

In any case, I shall try again. Thanks.

mick34 said: [Q]I was successful in canceling a P-line hotel reservation a year ago.

Here's how I did it...

1) I made a reservation for a 3-night stay in the Carribean in July. Then I found a much better deal on a hotel I liked better so I wanted to cancel the P-line reservation.

2) I called customer service (same day I made the reservation) and told them that it was my first time using p-line and I accidentally entered the wrong dates for my trip. I told them I meant to reserve for December, not July. (I was able to use this tactic because I knew rates to the Carribean are much higher in December and they'd never accept my July rate in December.) I told them only the month was wrong, but the days were correct. Otherwise the story would be completely unbelievable. How could someone enter July 14 when they wanted December 21?

3) They told me since it was my first time using P-line, they'd allow me to re-bid using the correct dates. I had to re-bid within 36(?) hours, use different dates and I couldn't lower my bid. If my new bid was accepted, they'd cancel my original reservation. If my new bid wasn't accepted, I could cancel the original reservation with a $25/night penalty.

4) I re-bid using the December dates. Again, I was able to do this with confidence because I knew the rates would be more than double for December and my bid wouldn't be accepted. As expected, my new bid was rejected.

5) I contacted customer service again and they cancelled my reservation, less a $25/night cancellation fee. They told me this was a once-in-a-lifetime exception and could never be used again.

6) I booked the other hotel (without p-line) and saved more than the $25/night penalty.

So... it can be done!!!

I sucessfully cancelled two hotel reservations (-$25 fee) with PL. Both times I told them I put the wrong date. Following is the email response from PL, hope it'll help.

Dear Priceline Customer,

We understand you inadvertently selected the wrong date(s) when submitting your recent Hotel Request. As a result, Priceline has granted you a one-time exception to our policy by canceling your current request. We have issued you a refund in the amount of $xxx. which represents the total cost of your reservation less a cancellation fee of $xxx. You must place a new Name Your Own Price hotel room request on our web site, meeting the requirements stated below, to qualify for a refund of the applied cancellation fee minus a change fee of $25.00.

1. Submit a new Name Your Own Price Hotel request with the correct dates on our website at http://www.Priceline.com within the next seven days.

You must change either your check in and/or your check out date. If you do not change your request dates, you will not be eligible for a refund of the cancellation fees charged on your original request. You can review the contract page from your previous request at the bottom of this e-mail. This page contains all the details of your previous request.

2. By submitting your new request, you are not guaranteed an accepted offer or a refund of your cancellation fee. Therefore, you might want to consider raising your price to increase your chances of receiving an accepted request.

3. If your new request is accepted, please fill out the Resubmit Request Form located at ____ and we will respond to you via email within 2 business days. Once we confirm your new accepted request meets the requirements of the above conditions, we will refund the entire amount of your cancellation fee minus a $25.00 change fee. Please be aware that if you do not follow the above guidelines, your cancellation fee will be forfeited and will not be refunded.

4. If your first new request is not accepted, you may continue to resubmit as many times as you would like (following the above criteria) until you do get an accepted offer.

We would like to remind you that this is a one-time cancellation. Please be sure to thoroughly review your requests in the future, because no further cancellations or changes can be allowed. The low rates we receive from our hotel partners are based on the condition that your reservations are not refundable.


Sincerely,

The Priceline.com Customer Service TeamText

You need to fit 3 pairs of parents and 6 kids, and each room could only house 3 people right? How about just getting 1 more room and put the 3 oldest kids in there?

I think I have finally reached the end of my quest to cancel the Priceline reservation.

They are forwarding all my email inquries to their "management team", who never responds. I have a feeling that when they see my request number, they will simply forward to it /dev/null.

I thought I had done enough research, according to which the most of people had no problem requesting two beds in their room after the reservation was made (Of course, these expereiences may have been at hotels in US).

What's frustrating is that Priceline refuses to offer anything. No alternative, other than "no cancellation, no refund". Especially so when I *know* there were other Priceline customers who were offered to re-bid or alter their reservation, with or without cancellation fee. Why I was not offered this option, I will never know.

The lesson I learned thru this experience is that Priceline is not for everyeone (duh!). Biddingfortravel.com is an excellent source of information on how to use Priceline but at the same time, you should consider the dark side of Priceline by looking at numerous complaints against them.

Thank you all for suggestions, comments.

If you will be in Sydney between 10/25 and 10/29, please let me know. I might have a hotel room or two for you. <img src="i/expressions/face-icon-small-smile.gif" border=0>

Need said: [Q]You need to fit 3 pairs of parents and 6 kids, and each room could only house 3 people right? How about just getting 1 more room and put the 3 oldest kids in there?

The three oldest kids are aged at 6, 6, 5. <img src="i/expressions/face-icon-small-sad.gif" border=0>

You could put a mother and 2 kids in each of 3 rooms and the three dads in the 4th room - LOL.

if i was you id come up with a way to argue that what they gave you isnt what they 'promised' and then demand a complete refund. if you bought it on a credit card you can always contest the charges as well based on a similar concept. untruthful but could save you some money

molecule said: [Q]if i was you id come up with a way to argue that what they gave you isnt what they 'promised' and then demand a complete refund. if you bought it on a credit card you can always contest the charges as well based on a similar concept. untruthful but could save you some money

How was it untruthful? Priceline guarantees one queen or two twin beds---it is clearly metioned when you pay and agree to terms.

tdat said: [Q]I think I have finally reached the end of my quest to cancel the Priceline reservation.

They are forwarding all my email inquries to their "management team", who never responds. I have a feeling that when they see my request number, they will simply forward to it /dev/null.

I thought I had done enough research, according to which the most of people had no problem requesting two beds in their room after the reservation was made (Of course, these expereiences may have been at hotels in US).

What's frustrating is that Priceline refuses to offer anything. No alternative, other than "no cancellation, no refund". Especially so when I *know* there were other Priceline customers who were offered to re-bid or alter their reservation, with or without cancellation fee. Why I was not offered this option, I will never know.

The lesson I learned thru this experience is that Priceline is not for everyeone (duh!). Biddingfortravel.com is an excellent source of information on how to use Priceline but at the same time, you should consider the dark side of Priceline by looking at numerous complaints against them.

Thank you all for suggestions, comments.

If you will be in Sydney between 10/25 and 10/29, please let me know. I might have a hotel room or two for you. <img src="i/expressions/face-icon-small-smile.gif" border=0>

I am sorry that they don't give you a way out, but what is their "dark side"? I think their rules are clearly spelled out...

put the kids on the floor.

you have 4 months to practice having them sleep on the floor, a lightweight camping pad is fine for preschoolers.


You can get less than you HOPED for with Priceline, but you are getting what you agreed to.


tdat said: [Q]I think I have finally reached the end of my quest to cancel the Priceline reservation.

They are forwarding all my email inquries to their "management team", who never responds. I have a feeling that when they see my request number, they will simply forward to it /dev/null.

I thought I had done enough research, according to which the most of people had no problem requesting two beds in their room after the reservation was made (Of course, these expereiences may have been at hotels in US).

What's frustrating is that Priceline refuses to offer anything. No alternative, other than "no cancellation, no refund". Especially so when I *know* there were other Priceline customers who were offered to re-bid or alter their reservation, with or without cancellation fee. Why I was not offered this option, I will never know.

The lesson I learned thru this experience is that Priceline is not for everyeone (duh!). Biddingfortravel.com is an excellent source of information on how to use Priceline but at the same time, you should consider the dark side of Priceline by looking at numerous complaints against them.

Thank you all for suggestions, comments.

If you will be in Sydney between 10/25 and 10/29, please let me know. I might have a hotel room or two for you. <img src="i/expressions/face-icon-small-smile.gif" border=0>


Folks have to realize that Priceline's business model is based on cash-and-carry brokerage. If you took a chance and bought an item at a "clearance/closeout/outlet" for half-off with signs clearly posted everywhere that there will be "NO Refunds or Returns" only to find out when you got home the item didn't fit, you'd be looking for someone to sell it to.

If PL's policy has been circumvented that still doesn't change their policy. If they were less rigid with refunds and adjustments people would whine about anything and everything and demand satisfaction. It's far from ideal but it's a lot better than what was available before the age of Priceline.

FWIW

hmm.. looks like Priceline is MUCH less lenient these days. I just mistakenly chose the travel insurance option. I called twice, and both times they refused to take it off.. just a few minutes after the order was placed!! Geesh. It's only $20, but it's hard to believe that they won't take it off.

At this point I'd speak with the other family to see whether they would consider having more people in the room. You made an honest mistake and if they're good friends they'll understand that you tried to save yourself and them some money. I think most people, even if they were annoyed, would be understanding and once they get there they'll find out that it's not a bid deal.

I don't know if anyone else has mentioned this, but over labor day we did a Priceline hotel buy and we made a mistake on the zone we wanted. The bid was accepted, yada yada yada. We called and they said they could do a one time cancellation for a $30-50 charge (can't remember the exact cost) as long as we re-booked another Priceline hotel in the same area the same dates, within 24 hours or something to that effect. Worth a try...

Wayne

Currently, I am fighting my own battle with Priceline. We have car reservations in Fort Lauderdale, FL and I'm trying to change the dates due to Hurricane Wilma. Priceline will only allow changes in Key West. Ummmm...the hurricane is not stopping in the Keys. <img src="i/expressions/face-icon-small-mad.gif" border=0> If Priceline doesn't budge, I will dispute it with my cc co.


Update: After speaking to Priceline, then Avis CS, and Avis in FLL, and Priceline again, I was allowed the infamous once-in-a-lifetime cancellation.

can't you just dispute the charges on your credit card??

I successfully disputed a (nonrefundable) Hotwire hotel reservation. We arrived at the hotel, checked in, but I did not like the smell in the room, they gave us another room, it wasn't better, there was mold in the air conditioning system or something, and windows did not open. So we left and found another hotel. After that I spoke with Hotwire and asked for a refund; they said, no way. So I sent an email to AMEX and got my money back, no questions asked. In that email I said that I didn't think that the hotel was 3.5 stars as it was classified on Hotwire. Hotwire called me after I filed dispute and offered to settle for 25 points (dollars on future purchases) for the inconvenience and no refund. I said, no. They said, you can keep the points anyway.

After speaking with Priceline, who wouldn't budge, I phoned the Hotel and spoke with the GM. Since our reservation was a few months in advance, he agreed to cancel the reservation. I also asked if he would send an email confirming he would cancel the reservation without penalty. I faxed the letter over to American Express and they disputed the charge...

After 2 months, the pending charges were credited back to our CC.

Good Luck!

PS the reason why we cancelled...the hotel booked for us received quite a few bad ratings from tripadvisor.com.

KrayzyAzn said: [Q]hmm.. looks like Priceline is MUCH less lenient these days. I just mistakenly chose the travel insurance option. I called twice, and both times they refused to take it off.. just a few minutes after the order was placed!! Geesh. It's only $20, but it's hard to believe that they won't take it off.if you complain to your States Dept of Insurance about being forced to purchase insurance you didnt want, youll get help

ekoreilly said: [Q]can't you just dispute the charges on your credit card??yes easily, theres a chargeback thread in the finance forum. As long as you dont stay the night, AMEX will refund

yuri375 said: [Q]I successfully disputed a (nonrefundable) Hotwire hotel reservation. We arrived at the hotel, checked in, but I did not like the smell in the room, they gave us another room, it wasn't better, there was mold in the air conditioning system or something, and windows did not open. So we left and found another hotel. After that I spoke with Hotwire and asked for a refund; they said, no way. So I sent an email to AMEX and got my money back, no questions asked. thats how to do it

tdat said: [Q]Ninjak said: [Q]Dude how are they going to know how many people you have in the room? They won't know if you play it smart and they won't care unless you flaunt it in their face. My buddies always cram 6-7 peeps in a small room to crash when we go to Vegas. Nobody knows, nobody cares. BS rules like this are made to be broken.

Good point, although I'm not certain how the family I'm traveling with feel about this kind of things. My family won't have any problem with it (did the similar thing when we traveled thru Canadian Rockies) but I sense that they are more uptight about this sort.

OP I dont know who these people are who you are traveling with, but tell them to take the stick out of their behind and sneak the extra people into the room like all good FWers would do. Or just do the CC dispute.



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