This used to be a fairly reliable online retailer, but something's changed over the years. Or maybe I got lucky with my earlier purchases, including point-and-shoot digital cameras.
The latest incident involves the purchase of a 55" Samsung HDTV. I placed the order in middle of April, and it showed as in stock. They took nearly half a month to get back to me, saying it's out of stock, AND they try to upsell me on a more expensive model! The clerk on the phone today was very rude (phone number extension 266), and wouldn't cancel my order before putting me on an unnecessarily long hold for 20 minutes. Jeez! It's just a job, don't take things so personally!
Of course, the good prices I saw before on other websites for the same HDTV model had since gone up, so Abe's of Maine effectively cost me money. Crappy job, guys.
Monday, March 10th 2014 9:59 AM
I ordered a Nikon d70 from them. The sales rep, was particularly very helpful. I called back for a tracking info and found out that there was a confusion with my order. It was resolved immediately, and I was called back in 10 minutes. The product arrived on time and was packed professionally. Love my new camera and a I will definitely being shopping with them again
Tuesday, March 4th 2014 4:23 PM
Very friendly & Fast service. Product arrived sooner than expected. Great experience. The staff answered all questions thoroughly. I really enjoyed doing business with them.
Tuesday, February 25th 2014 3:03 PM
Very quick response to my order with email upon shipping and delivery to Iowa very fast. Excellent service! Thanks!
Monday, February 24th 2014 9:49 AM
The item was exactly as advertised, it was in stock, it arrived when promised, and it was the lowest price I found. Abe's provided a tracking link and I noticed it shipped the same day I purchased it. Very simple transaction.
Update- I was looking for an on-camera flash for my Canon 6D. I wanted a unit that would make use of the features on my camera. I ordinarily research products that I want to purchase before I buy.. The flash normally retails for +/- $550 at camera stores. Needless to say, it's available cheaper on line.
I checked out a couple of on-line guides, and Abe's showed up as a reputable retailer. Abe's had the flash for $319. Others listed a cheaper price and free shipping, but of course when you go to the site they are either out-of-stock or it takes weeks to order. I figured a cheap price isn't any good if they don't have it. Shipping was free, Abe's was less expensive than other reputable sites I've dealt with.
I also tend to research the retailer, whether with a phone order or on-line purchase. I prefer to deal with a retailer that has a real telephone number in addition to the 800 number. I also prefer a retailer with a physical presence, rather than just a web site. Abe's has a store with actual business hours. A physical store is not a requirement, but it is preferable to me. I don't deal with retailers that won't list their physical address or direct dial telephone number; it's just too risky for my money.
Abe's site was easy to navigate, but I knew what I was looking for. The flash was listed in stock with a USA, new, with a USA warranty. I'm not opposed to gray market equipment, but I want to know what I'm buying.
The transaction was simple, I was done in a matter of a minute or so. I got a confirmation email right away, with a tracking number. I got another email when it was handed off to UPS. UPS had the package in less than 24 hours, and I had the package less than 24 hours after that.
The flash arrived as advertised, in it's retail package packed securely in a shipping box. I verified the serial no with Canon to make sure it wasn't a re-furb (it wasn't).
I can't speak about the customer service line because I didn't need it. I don't know where the name "Abe's of Maine" came from because they're in linden, NJ. but I could certainly recommend them as a reputable retailer.
Monday, February 24th 2014 9:29 AM
Abe's of Maine had what I wanted, called me to confirm my order and allowed me to upgrade to faster delivery to get my camera in time for my anniversary. Thanks!
Monday, February 17th 2014 12:02 PM
Check out was a breeze - on line customer help was very fast and efficient. Shipping was free for UPS for this order! Only thing I could praise was delivery because I just placed the order!. Not only do they have the cheapest pricing but for all the extra things like the salesman explaining in detail the differences between Nikon and canon Dslr cameras
Monday, February 17th 2014 10:52 AM
Fast shipping on lenses, ordered the canon 24-105. I paid about $200.00 less than Amazon and bestbuy.
Thursday, February 13th 2014 3:00 PM
had two good experiences with them, I ordered a TV back in December, I paid the cheapest with them then any other major retailer. Their is an up sell call but it worth it. I recently bought a canon 6D from them. Everything shipped well and price was excellent as usual
Tuesday, February 11th 2014 7:04 PM
Ordered from them a couple of years ago and a had good experience. Their prices are pretty low plus they don't charge tax or shipping. So far I got an e-mail confirmation and a phone call confirming my order and shipping option.
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