&R can not be recommended. They have no concept of customer satisfaction or good customer relations. While out of the States for 10 weeks, my 30 day return policy on a Canon camera body & lens expired. On day 12 of the 30 day period, I noticed a major problem with body or lens. Beginning day 14 thru day 20, I exchanged 8 E-Mail with J & R reps. In my last E-Mail to them on day 20, I asked for a return policy extension until I returned. There was no reply. They remain iron bound and totally inflexable notwithstanding my unique circumstances. I simply could not return the items. Note that they knew quite well that a problem existed within the 30 day return period. Now, I have expensive camera equipment that is failing and they don't care. I advise you to stay far away from this crowd. They talk a good line but once they have your money, you're on your own.
topekadesi -
Sunday, December 21st 2008 11:31 AM
so far I didn't experience any problem in delivery. I have shopped with them 3 times in this month alone.I am thinking of buying a digital SLR from them. I emailed 12 days ago to price match the lens with their approved vendor.....NO response YET !!! May be they are busy packing Christmas stuff.
icuc -
Friday, December 12th 2008 6:18 PM
Very bad experience with J&R. I have ordered gifts and order total was more than $2800+ but they didn't approve the Cash Back. They are real cheater. Do not buy from them...
zhang2028 -
Saturday, February 16th 2008 6:56 AM
Ordered a camcorder brand new, received one open box item re-sealed by the store. It is very obvious because the seal have several layers, and inside layers are broken.
And all cords inside are with no packages.
Be aware of this dishonest seller.
flashdog -
Wednesday, December 12th 2007 11:39 AM
Waited for 2 weeks for my order to be shipped. Never received any update. Had to call them twice only to find out one of the items in my order was discontinued. Their CSRs were impatient and rude!
BAD service!
danik427 -
Monday, October 1st 2007 5:40 PM
I waited over a month for my two DVD's which I only ordered from them because they were at a low price. Their prices may be reasonable, but if you would like your order on time, I suggest you look somewhere else.
ezandy -
Wednesday, May 16th 2007 9:07 PM
Experts at the bait and switch. They purportedly have items in stock at great prices but don't really have them in stock, then they try to guide you to a substitute item for a higher priced item. Sleazy...
tomx -
Friday, December 15th 2006 12:57 PM
They just allow to use one Gift Card per online order. 2 over the phone. Sounds like they don't want the business at all.
gbeatty106 -
Friday, December 8th 2006 9:57 AM
Stay away from J&R Electronics,I placed an order that was said to be in stock and after 6 days checked with customer service on the shipment.I was told the item was not in stock now and they would not be getting any more in.I received no e-mails to that fact.They told me sorry with no solution to substitute any product.The only solution was to cancel my order.I wasted a week of time ordering from them.
phoenixmom -
Friday, November 17th 2006 1:13 PM
After waiting on hold for over 15 minutes, your sales staff transerred me to a salesman in appliances, when i explaiend that i was a corporate customer and was looking for your website / IT technical department. He transferred me to the operator. she trasferred me back to corporate sales, who again couldnt understand what i was requesting. She then transferrred me to a voicemail box of god knows who without letting me know she was transferring me.
I called back. When i reached the operator, i explained that i was very frustrated that everone trasferred me in circles, and i then explained what i was looking for - she said that wasnt her fault and then transferred me to the stores appliances department. When i called back, twice, she immediately hung up the phone on me!!!
The service was increidably unprofessional, and totally rude. Not to mention that i wasted 45 minutes of my day.
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