Have you seen our new store reviews?

 Ratings
Overall Rating: 3 Stars (5.1 out of 10)

58 users have rated this store.


Overall Pre Order: 3 Stars  (5.9 out of 10)

  Pricing: 3 Stars  (5.4 out of 10)
Web Site Usability: 4 Stars  (6.1 out of 10)
Product Selection: 3 Stars  (5.7 out of 10)
Product Information: 3 Stars  (6 out of 10)


Overall Post Order: 3 Stars  (4.3 out of 10)

  Ease Of Order: 3 Stars  (4.9 out of 10)
Product Availability: 3 Stars  (4.3 out of 10)
Customer Support: 2 Stars  (2.9 out of 10)
Delivery: 3 Stars  (4.5 out of 10)


 Contact Information

Webpage: http://www.shopnbc.com

Contact Information:

 
Email:

service@shopnbc.com
Voice Phone:

800-676-5523
Address:

Attn: Customer Service
6740 Shady Oak Road
Eden Prairie, MN 55344


 Most Recent User Comments

[Add Your Own Comment ]

ccqbb - Tuesday, April 19th 2005 6:43 PM
The shipping and handling fee is ridiculous. If you buy 10 item, the shipping charge will be multipled by 10.

norazheng - Thursday, February 17th 2005 1:06 PM
don't shop comestics in this website. what they provided is not fresh product. I ever bought a sunblock there. When I got it , i found it expired in 1 month. I am very angery and swear not shopping in it anymore.

doc4492 - Friday, July 30th 2004 6:22 AM
I just received my order instead of receiving my food processor I received a food steamer. OK! Mistakes happen. I call customer service (misnomer) they tell me they are out of the food processor, OK! I can deal with that. Then in order to get my money back I have to drive to a FEDEX and mail it back to you. I ask why you canít have the package picked up at my house.

Answer: "We don't do that"

OK NOW I'M MAD!

So now I have the OPPORTUNITY to spend gas money, my time and aggravation to search out a FEDEX! Also I get to front the money to them to send the product back!!!! They say that it is my RESPONSIBILITY!!!!!To fix their mistake!!!! ALL I get is the opportunity to my get my money back!

I shop on the internet for convenience, because I don't have time to run around town. Thanks for adding an errand to my life!

Why do they bother with promotions when their customer service is so lousy? All I have to say is buyer beware! Also, they generally double the price then reduce it to the actual retail and then say it is on sale!!!

ESEFF - Wednesday, April 28th 2004 1:21 PM
I used their $25 off $50 first time on-line coupon for an originally priced $149 dollar bathrobe and was very pleased(final price 34). The only glitch I encountered was the inability to enter an alternate shipping address as opposed to the billing address (basically needed to be done at the time you set up your account or after you'd placed an order, just not during an order). When I called customer service they changed the shipping address and ensured I got the on-line price, despite having to re-order over the phone with the correct shipping address. Took a little work, but friendly and helpful in the end and a great price with the coupon.
8 out of 10!

UncleBuck - Wednesday, April 21st 2004 3:59 PM
When ordering items with limited inventory, it's possible that inventory may be exhausted during your check-out. You will still get a receipt screen, but will not get any immediate follow-up whatsoever. You won't get an email and your order history will not reflect your order.

Instead, your order goes into their limbo process whereby they continue to check inventory for 72-hours. If inventory becomes available, your order will be completed. If none becomes available before the period elapses, you will get an email notification. Don't expect to hear anything until, one way or another, your order is settled.

You will not be able to cancel your order unless you call or email customer service.

afal27 - Monday, March 1st 2004 7:15 AM
Love this store! I've gotten GREAT deals on gold jewelry!

rockyroad - Wednesday, October 9th 2002 7:44 PM
hrmmm

racqballer - Tuesday, August 27th 2002 3:30 AM
I should have known it was too good to be true! An item they claim to be valued at $800.00 for under $100! Cute piece of furniture, but the quality was horrible. Could have been had for under $100 at any flea market to start with. They did take it back and gave me credit on my charge card, but you know what a pain it is to have to send things back to start with. The item was worth what I paid, but I thought I was getting a VERY NICE piece from the description. It came unassembled and had plastic and particle board parts. You won't find a small cabinet for $800.00 with plastic and screw on legs. WATCH OUT FOR THE REPRESENTATION OF THEIR PRODUCTS.

ricksgal - Wednesday, August 21st 2002 12:51 AM
NONEXISTENT CUSTOMER SERVICE....NBC should be ashamed to put their name on the same old snake oil sales routines that Value Vision dished out for years! 3 letters: QVC...the best first, last, and always...

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