I decided to try Vitacost because of FatWallet and I'm really glad I did! Shipping is not Zappos-fast, but I've never had a problem with any orders, and the price is about half that of Whole Foods Market.
Thursday, September 27th 2007 9:55 PM
I have ordered from Vitacost about 20 times over the past three years. I live in California and have received my full order within three days everytime. Breakable items are bubble-wrapped. When I had to change an order I had just placed in the middle of the night, they answered their 800 # immediately and took care of my problem right then. Every now and then they surprise me with an unexpected sample in my package. Also, look for freebie codes on the back of their paper catalogs. Find current discount codes at couponcabin.com. I do a lot of internet shopping an they are in the top 2% of all stores in my book.
Monday, July 30th 2007 1:44 PM
I also had no complaints about the delivery either. It wasn't super quick, but it wasn't that slow either.
Monday, July 30th 2007 1:42 PM
This store has the best deals I've found so far on any Burt's Bees brand products (nearly half price compared to other stores - and really good deals on clearance stuff.) I also have found the best price on my multivitamin here. There isn't free shipping, but since it's a flat $5, you can wait and order a lot all at once and make it more worthwhile. (unlike Target that rips you off more on shipping the more you order. )
Tuesday, April 17th 2007 10:03 PM
Keep saying item is being ship but it never gets shipped. Placed 2 transaction on my credit card!! Been more than 7 days and its still there. E-mail about 4 to 5 times, no response. They don't even have the item on stock and they are still selling it. Worst customer service ever. Said item was going to be ship today but found out it was cancel few days later!
Monday, April 16th 2007 5:21 AM
Update: They finally shipped my order after a month. They stated my item was not in stock, even though it clearly stated it was at time of purchase. I am going to give them another try due to the positive comments here.
Monday, March 12th 2007 4:40 PM
I have been ordering from Vitacost for over a year and have never had any problems. My items are always shipped same day or next and I usually receive in 3 days (in Texas)
Wednesday, February 28th 2007 11:19 AM
Tried one more time just to see if I had made the right assumption and due to the fact they were the only place I could find a certain product... I have placed three other orders since then with no problems so for now they are doing good.
Monday, January 1st 2007 9:29 AM
horrible Customer service... I ordered a Item and was charged twice for it and instead of just saying they screwed up they came up with this crap that it was procedure to charge twice for it and tha the first would clear... I called back again they say its going to take a few days and I am just out of luck for the frozen funds. Being a student anytime someone just decides to freeze 50 bucks that was supposed to be removed is never a good thing.
Tuesday, December 19th 2006 4:19 PM
Terrible customer service, awful shipping policy. I ordered over a week ago, and my items still have not been shipped. I wish I had never tried this one.....
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