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 Ratings
Overall Rating: 4 Stars (7.4 out of 10)

382 users have rated this store.


Overall Pre Order: 4 Stars  (7.3 out of 10)

  Pricing: 4 Stars  (6.9 out of 10)
Web Site Usability: 4 Stars  (7.6 out of 10)
Product Selection: 4 Stars  (7.3 out of 10)
Product Information: 4 Stars  (7.3 out of 10)


Overall Post Order: 4 Stars  (7.6 out of 10)

  Ease Of Order: 4 Stars  (7.5 out of 10)
Product Availability: 4 Stars  (7.3 out of 10)
Customer Support: 4 Stars  (7.2 out of 10)
Delivery: 5 Stars  (8.3 out of 10)


 Contact Information

Webpage: http://www.staples.com

Contact Information:

 
Email:

support@orders.staples.com
Voice Phone:

800-378-2753
Address:

500 Staples Drive
Framingham MA 01702


 Most Recent User Comments

[Add Your Own Comment ]

Frankyb - Sunday, April 1st 2007 12:34 PM
HELLO Staples SHOPPERS.

I wanted to let you all know, Staples new Rewards Program, effective 1 April 2007 (today) is dishonest and makes Staples look STUPID !!!!!

THE BELOW PARAGRAPHS ARE OFF THEIR OWN WEBSITE AND ADVERTISING:

Rewards Earn 10% back in rewards on all ink and toner, case and ream paper, and Copy & Print Center purchases

BUT NOT “ALL” AS STATED ABOVE, RATHER THEY EXCLUDE THE BELOW:

Purchases of ink products manufactured by Hewlett Packard are excluded.

WELL, HP (HEWLETT PACKARD) JUST HAPPENS TO BE THE NATIONS NUMBER ONE SELLING INK AND TONER.

ALL DOES NOT MEAN ALL TO Staples.

Staples HAS YOU BELIEVE YOU WILL GET 10% BACK ON HP INK and TONER. BUT WHAT YOU WILL GET IS A BIG FAT 0

Here is the link to their website for you to read and make sure you read the fine print.

http://www.staplesrewardscenter.com/SORC/UserManagement/Login/LearnStaplesRewards.aspx


Posted by,

Mike Flye

Consumer Watchdog



VivYip - Thursday, March 29th 2007 3:44 PM
Overall, I still like this store. I am worried about it though. First, it reduces the rebate commissions to places like fatwallet. Then, the "easy" rebates aren't so easy anymore (Panda, anyone?) the coupons shrink to 10% off... The ink coupons are striclty limited...then there's the rumor of reward members no longer getting free shipping under $50 unless it's premier level. now,the rewards members, the loyal customers, will be shunted out even worse than Office Depot: unlimited 10% back sounds great, until the customer learns it's only on ink, printing, and paper; but it gets better -- the other optional catagory is a crapshoot for the consumer hoping that the catagory they chose is the one they really will spend the most in. Because of this, I still like Staples, but I'm wary of the store. Thank you for reading this.

kevinjjc - Monday, March 19th 2007 10:33 AM
(As of 03/19/2007)
3% back via Ebates.com
2% back via Upromise.com
4% back via Upromise.com (promotion)

jrinco11 - Thursday, February 22nd 2007 11:40 PM
yah, what happened to FatCash for Staples???

lilandi - Sunday, February 18th 2007 5:19 PM
Why did FatCash go? I ended up ordering on President's Day from OD instead, due to the lack of FC.

Paulin - Sunday, February 18th 2007 1:34 PM
without FatCash, it will lose a lot of fatcustomers

gizmo17 - Monday, February 12th 2007 7:53 PM
I second that, Staples sucks for getting rid of FatCash! I was going to order a HP color laser all in one but ordered it from HP for 3% FatCash instead.

clearanceman - Sunday, February 11th 2007 5:01 PM
Staples sucks for getting rid of FatCash

jenfine - Saturday, January 27th 2007 10:31 PM
We buy 98% of our office products from Staples. Absolutely love their selection, coupon availability, fast easy rebates. Great store overall.

Mikema85306 - Tuesday, January 9th 2007 2:17 PM
No doubt that Staples (both .com and stores) is my most favorite supplier for electronics and software. They provide excellent next-day delivery (although UPS service sucks) on most of the order I placed online, great coupon discount, and the one of the best rebate systems. Their customer service reps are courteous. My wife sometimes call the Staples store my "second home" because I shop there very often. Staples is definitely a very reputable supplier, second to none.

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