Ratings
Overall Rating: 4 Stars (6.7 out of 10)

87 users have rated this store.


Overall Pre Order: 4 Stars  (6.8 out of 10)

  Pricing: 4 Stars  (7.7 out of 10)
Web Site Usability: 4 Stars  (7.1 out of 10)
Product Selection: 4 Stars  (6.9 out of 10)
Product Information: 4 Stars  (6 out of 10)


Overall Post Order: 4 Stars  (6.6 out of 10)

  Ease Of Order: 4 Stars  (6.6 out of 10)
Product Availability: 4 Stars  (7.1 out of 10)
Customer Support: 4 Stars  (6.4 out of 10)
Delivery: 4 Stars  (6.5 out of 10)


 Contact Information

Webpage: http://www.ascendtech.us/index.asp?CartID=EVEREST{E316907B-77C7-4EA4-A02A-666B6C3DF012}

Contact Information:

 
Name:

AscendTech, Inc.
Email:

support@asendtek.com
Voice Phone:

(216) 458-1101
Fax:

(216) 268-2970
Address:

AscendTech, Inc.
540 East 105th. St.
Cleveland, Ohio 44108


 Most Recent User Comments

[Add Your Own Comment ]

genkieye - Friday, December 26th 2008 4:24 PM
I bought a system here last month. My questions by email were answered promptly, including a helpful suggestion by the technician to upgrade the power supply. I appreciated that pre-sale feedback. The system is amazing and smooth. Amazing value that the big assembly corporations will probably never catch up with. Today I ordered another computer for my work and I know they'll be shocked at the price. Bravo, Ascendtech.

enigma2 - Wednesday, December 10th 2008 12:05 AM
I ordered a MB/CPU/Memory combo from AscendTech
to upgrade an old system - (ECS 7050M MB, AMD Dual Core 5000+ CPU, 2GB 800MHz DDR2 Memory). The website was easy to use and allowed me to configure the base combo with a memory upgrade. Shipment tracking was accurate and arrived as promised but I wish they would add the UPS Tracking number to their email (or subsequent email after shipping) so I did not have to log onto their website every time I needed the tracking number for the UPS web site - which would have also been nice to be linked in the email.
The components arrived assembled and in tested/working condition. My old system had 2 CD/DVD IDE devises and two IDE hard drives. This new motherboard only has one IDE connector so I had to connect the CD/DVD drives to the IDE cable and then go out and buy a new SATA hard drive to make the system work. After installing the new HD, formatting, installing Windows and transfering all data from old drives to new SATA drive, it all worked great. My old mid-tower case must be older then I think because 2 of the Front Panel connectors were of a different pin configuration then what this new MB has, but that can be corrected on my end.
The motherboard I ordered comes with built in GeForce graphics which I was skeptical would run as good as a seperate Video Board, but I was very pleasently surprised. Once I got the system running, I added the video drivers from the enclosed MB CD-disk and everything worked wonderfully. I am getting upper 30's fps in Doom3 and lower 40's fps in WoW.!! Not a major screamer, but all runs without frame lag or hesitation. I can always buy a 16x PCI-x graphics card later to upgrade the system.
Overall, once you get past the "issues" that seem to always happen when upgrading a system, the components that AscendTech suppied were of high quality and worked as discribed. I will be a return customer.

ascegl - Tuesday, December 9th 2008 11:57 PM
Excellent price.
Received system in 4 days - very fast.
Packaged well in original Dell box.
System looks perfect.
System would not boot out of the box but after software restore then fine.
Vendor was able to meet my request to have a single 2GB ram chip instead of 2-1GB chips.
I will happily buy from AscendTech again.

ascegl - Tuesday, December 9th 2008 11:54 PM
Excellent price.
Received system in 4 days - very fast.
Packaged well in original Dell box.
System looks perfect.
System would not boot out of the box but after software restore then fine.
Vendor was able to meet my request to have a single 2GB ram chip instead of 2-1GB chips.
I will happily buy from AscendTech again.

pradaqueen - Saturday, December 6th 2008 1:31 AM
I was shopping for a computer for my husband.

After having my order significantly delayed by

another vendor, I canceled the order and went

with AscendTech due to their high ratings and

great prices.

My experience was great.

I know a little about computers but am by no

means an expert. I just wanted a computer that

my husband and I can use for business, and he

could occasionally play games on.After a very

informative conversation with Steve, I went on

AscendTech’s site and selected a desktop that

ended up slightly over $2000.I received feedback

early on about some incompatibilities and I made

the appropriate changes.

During the building process, which took about 4

days, I communicated with Steve and John. I was

able to ask about the progress of the build as

well as estimated dates of completions and

shipping times. The responses I received turned

out to be very accurate.

The computer shipped on time and arrived via UPS

in a huge box in a box with lots foam, air

bubbles and peanuts between the two.


There was no damage to the box and no damage that

I have found to the computer. There was

inflatable packing included in the computer case

to prevent internal components from loosening or

shaking around.

So far the computer started and has run well.

I have no complaints with AscendTech. AscendTech

allows custom configuration of any type of

computer that I desire, provides customers with

well informed guidance for part selection, and

builds the computer much quicker than typical

online vendors. The computer was well-packed and

appears to run well.

I will update this review if I have problems and

need to deal with technical support. However, I

doubt this will be the case.

TomPinkerton - Friday, November 21st 2008 2:23 PM
Ok Guys - Here it is

If you want an awesome high end system this company has the intellectual know how to make it happen.

I am obsessive when it comes to my technology, and a meticulous enthusiast who is fortunate to have the finances to have any company build me

an exceptional out of this world gaming machine.

Well after over 45 different configurations - I think I finally acheived it. An exceptionally stable, dual boot 64 bit custom monster.

The knowledgable techs that can stabilize the system outlined below are really hard to come by and a rare breed in a country that aspires to mediocricy.

I would not even consider for a second, anyone but Ascendtech on my next 2009 build.

Val Sak, at Ascendtech - a multitasking maniac that runs on 16 cores and is as stable as my system, assured that every part and component

would be not only the best product available, but would simply work great in my configuration - period.

As with any system that tops the charts - we had a couple of issues that needed to be worked out during a brutal burn in.

These guys honesty in sharing what they had to do to correct the issues speaks volumes about integrity and if it was not for this rigourous quality control

- well you, may not be in as a good a place as me.

So am I extatic? - Very much so and I can endorse in all enthusiast circles to buy their products!

Have no fear - they are a great company.

Respectfully,

Tom Pinkerton

Louisville, KY

NZXT, Khaos Black Full Tower Case

Processor:
Overclocked INTEL, Core™ 2 Quad Q9550 Quad-Core 2.83GHz, 1333MHz FSB, 12MB (2 x 6MB) L2

Motherboard:
ASUS, Striker II Extreme, LGA775, nForce 790i Ultra SLI, 1600MHz FSB, DDR3-2000

Video Card:
SLI XFX, GeForce® GTX 280, GTX 280 602MHz, 1GB DDR3 2210MHz

Memory:
OCZ, 4GB (2 x 2GB) Platinum EB Edition PC3-12800 DDR3 1600MHz CL (7-6-6-24)

Hard Drive:
SAMSUNG, 1TB SpinPoint F1, SATA 3 Gb/s, 7200-RPM, 32MB Cache

Optical Drive:
LG ELECTRONICS, GGC-H20L Black 6x/8x/24x BD/DVD±RW/CD-RW Blu-ray Disc™ HD DVD-ROM™ Combo Drive

SAMSUNG, Super-WriteMaster™ SH-S203N Black 20x DVD±R/RW Dual-Layer Burner w/ LightScribe

Cooling:
AVADIRECT, Premium 1xCPU Liquid Cooling Kit, Installed

Power Supply:
SILVERSTONE, Decathlon DA1200 Modular Power Supply, 1200W

Operating System:
MICROSOFT, Windows Vista Ultimate 64-bit Edition w/ SP1

MICROSOFT, Windows XP Professional x64 Edition w/ SP2c

Other Options:
CUSTOM WIRING, Spiral Wrap Wire Management with Round Cables, Black


System and memory benchmarks performed with Everest Ultimate Edition

Video card performance benchmarks performed with 3DMark 2006 Professional

tkspeed - Friday, November 21st 2008 1:56 PM
I had an Intel Mainboard go out in my son's system & AscendTech had an identical replacement for under $25, including shipping! I ordered online & the only problem, if you can call it that, was that their online system wouldn't take my creditcard info. So, I just called the next day (11th) & they shipped it the 12th & I got it on Friday the 14th. Board works great.
I am extremely happy with their service & the quality of what I ordered.
A sidenote: there was some sort of issue with my system & their website after my order-- something about a Security Certificate not being up to date so I couldn't logon & track the order thru their site. I wasn't a problem, as I could thru the confirmation email from the 12th with tracking #.

rbtomas - Friday, November 21st 2008 1:48 PM
I have bought from this store before and had nothing but a pleasant experience. After reading the latest comments I was a bit surprised but decided to give them the benefit of the doubt.

My last order I boutht a full quad core intel system, custom built with an LCD monitor. Not only were AscendTech support staff extra helpfull in selecting the right components, but the process was very smooth and efficient. The system came quickly and worked perfectly.

I am not sure how these folks could have had such issues, as I am sure whatever the problems could have been worked out. As for me, my system works and I am very please with AscendTech.

camicole - Monday, February 18th 2008 12:36 PM
I had bought 2 computers for Christmas for my children. 1 is fine. The other is doing weird things. I called and spoke to a manager (who you could barely understand) who told me it was over 30 days and because I did not put any feedback in, I have no extension. As per this manager, even if I was 1day out of the 30 day warranty, they would do nothing. I now took it to a computer place in my hometown and found out the hard drive is shot! If I ran my business like these people, I would have been shut down for the worst customer service ever! I feel this is a subliminal company who has no integrity when it comes to honest business practices. I am going to take this up with the BBB in NJ and also in Ohio. They should not be allowed to get away with this kind of misrepresentation. BUYERS BEWARE!! DO NOT USE THESE PEOPLE!

cbengal - Sunday, January 20th 2008 6:43 PM
Bought 2 computers from them and neither would power up. They had me send both back at my expense for shipping. They sent both back 1 working fine and 1 still not working. Found out it was the power supply and tried to talk to a manager to talk about a new power supply and the shipping costs but will not return my calls. By far the worst online experience ever. The only time they care is if you leave a negetive feedback on eBay.

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