Excellent price. Received system in 4 days - very fast. Packaged well in original Dell box. System looks perfect. System would not boot out of the box but after software restore then fine. Vendor was able to meet my request to have a single 2GB ram chip instead of 2-1GB chips. I will happily buy from AscendTech again.
Saturday, December 6th 2008 1:31 AM
I was shopping for a computer for my husband.
After having my order significantly delayed by
another vendor, I canceled the order and went
with AscendTech due to their high ratings and
My experience was great.
I know a little about computers but am by no
means an expert. I just wanted a computer that
my husband and I can use for business, and he
could occasionally play games on.After a very
informative conversation with Steve, I went on
AscendTech’s site and selected a desktop that
ended up slightly over $2000.I received feedback
early on about some incompatibilities and I made
the appropriate changes.
During the building process, which took about 4
days, I communicated with Steve and John. I was
able to ask about the progress of the build as
well as estimated dates of completions and
shipping times. The responses I received turned
out to be very accurate.
The computer shipped on time and arrived via UPS
in a huge box in a box with lots foam, air
bubbles and peanuts between the two.
There was no damage to the box and no damage that
I have found to the computer. There was
inflatable packing included in the computer case
to prevent internal components from loosening or
So far the computer started and has run well.
I have no complaints with AscendTech. AscendTech
allows custom configuration of any type of
computer that I desire, provides customers with
well informed guidance for part selection, and
builds the computer much quicker than typical
online vendors. The computer was well-packed and
appears to run well.
I will update this review if I have problems and
need to deal with technical support. However, I
doubt this will be the case.
Friday, November 21st 2008 2:23 PM
Ok Guys - Here it is
If you want an awesome high end system this company has the intellectual know how to make it happen.
I am obsessive when it comes to my technology, and a meticulous enthusiast who is fortunate to have the finances to have any company build me
an exceptional out of this world gaming machine.
Well after over 45 different configurations - I think I finally acheived it. An exceptionally stable, dual boot 64 bit custom monster.
The knowledgable techs that can stabilize the system outlined below are really hard to come by and a rare breed in a country that aspires to mediocricy.
I would not even consider for a second, anyone but Ascendtech on my next 2009 build.
Val Sak, at Ascendtech - a multitasking maniac that runs on 16 cores and is as stable as my system, assured that every part and component
would be not only the best product available, but would simply work great in my configuration - period.
As with any system that tops the charts - we had a couple of issues that needed to be worked out during a brutal burn in.
These guys honesty in sharing what they had to do to correct the issues speaks volumes about integrity and if it was not for this rigourous quality control
- well you, may not be in as a good a place as me.
So am I extatic? - Very much so and I can endorse in all enthusiast circles to buy their products!
Power Supply: SILVERSTONE, Decathlon DA1200 Modular Power Supply, 1200W
Operating System: MICROSOFT, Windows Vista Ultimate 64-bit Edition w/ SP1
MICROSOFT, Windows XP Professional x64 Edition w/ SP2c
Other Options: CUSTOM WIRING, Spiral Wrap Wire Management with Round Cables, Black
System and memory benchmarks performed with Everest Ultimate Edition
Video card performance benchmarks performed with 3DMark 2006 Professional
Friday, November 21st 2008 1:56 PM
I had an Intel Mainboard go out in my son's system & AscendTech had an identical replacement for under $25, including shipping! I ordered online & the only problem, if you can call it that, was that their online system wouldn't take my creditcard info. So, I just called the next day (11th) & they shipped it the 12th & I got it on Friday the 14th. Board works great. I am extremely happy with their service & the quality of what I ordered. A sidenote: there was some sort of issue with my system & their website after my order-- something about a Security Certificate not being up to date so I couldn't logon & track the order thru their site. I wasn't a problem, as I could thru the confirmation email from the 12th with tracking #.
Friday, November 21st 2008 1:48 PM
I have bought from this store before and had nothing but a pleasant experience. After reading the latest comments I was a bit surprised but decided to give them the benefit of the doubt.
My last order I boutht a full quad core intel system, custom built with an LCD monitor. Not only were AscendTech support staff extra helpfull in selecting the right components, but the process was very smooth and efficient. The system came quickly and worked perfectly.
I am not sure how these folks could have had such issues, as I am sure whatever the problems could have been worked out. As for me, my system works and I am very please with AscendTech.
Monday, February 18th 2008 12:36 PM
I had bought 2 computers for Christmas for my children. 1 is fine. The other is doing weird things. I called and spoke to a manager (who you could barely understand) who told me it was over 30 days and because I did not put any feedback in, I have no extension. As per this manager, even if I was 1day out of the 30 day warranty, they would do nothing. I now took it to a computer place in my hometown and found out the hard drive is shot! If I ran my business like these people, I would have been shut down for the worst customer service ever! I feel this is a subliminal company who has no integrity when it comes to honest business practices. I am going to take this up with the BBB in NJ and also in Ohio. They should not be allowed to get away with this kind of misrepresentation. BUYERS BEWARE!! DO NOT USE THESE PEOPLE!
Sunday, January 20th 2008 6:43 PM
Bought 2 computers from them and neither would power up. They had me send both back at my expense for shipping. They sent both back 1 working fine and 1 still not working. Found out it was the power supply and tried to talk to a manager to talk about a new power supply and the shipping costs but will not return my calls. By far the worst online experience ever. The only time they care is if you leave a negetive feedback on eBay.
Saturday, January 19th 2008 10:10 AM
DO NOT use AscendTech.us to buy computer parts from. They are a joke of a company with really horrible customer service.
I ordered 2 cooling fans for my computer. They were the only place that listed the specific fan that my computer needs. So, I ordered 2 so I would have a backup. Came out to a little over 40 bucks with shipping. Not bad seeing as how nobody else has this fan.
The box arrived and I open it up. I found junk inside the box. Looked like somebodies used computer parts. There were fans in the box, yes. But not only were they scratched to hell and beat up, the fans had a thin layer of dirt and dust stuck to them like they had been used for a while. The thermal grease on the bottom had been scraped off. You could tell it was scraped off because the bottoms were all scratched up. And, these weren't even the fans I ordered. Looking nothing like what they listed on the website.
So, I call them. They put me on hold, which eventually lead to 15 minutes of me sitting there just so they can hang up on me. I call back and they dont answer. I call again and get a busy signal.
So then, I sent them an email. I get a response saying that they will forward my email to the proper dept.
2 weeks go by and nothing. What is the proper dept? I dont have any idea.
So, I resent my email to every email address that I could find for their company.
Finally, a response. They told me to send the package back. So, I did. I let them know that I shipped it back and shared the tracking number with them.
Then they have the nerve to tell me to put some RMA number on the package or they wont accept it. Could have told me that before I sent the box of junk back! If they dont accept the box, it will have been cheaper for me to just keep the box of junk and cut my losses.
Friday, January 18th 2008 1:10 PM
Jan 4, 2008, I ordered $295 computer. Computer randomly shutdown and restarted. After numerous contacts with tech support and no fix forthcoming I opted to return computer for a refund. After deducting restocking fees my refund was $208. In the end, I paid $119 for nothing (restocking fee and shipping both times). Their restocking fee for faulty merchandise is unreasonable. Also note: AscendTech's high rating is primarily due to them providing a worthless 45 day return period (instead of 7 days) if you leave positive feedback before the order is shipped. Regretfully, I also left positive feedback before I received the faulty computer.
Thursday, November 8th 2007 8:46 PM
Buyer beware. The PC I received had a USED hard drive that had messages in the Windows error log indicating imminent failure. I sent the hard drive back and received another USED hard drive. They use USED parts -- beware!
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