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 Ratings
Overall Rating: 4 Stars (7.4 out of 10)

382 users have rated this store.


Overall Pre Order: 4 Stars  (7.3 out of 10)

  Pricing: 4 Stars  (6.9 out of 10)
Web Site Usability: 4 Stars  (7.6 out of 10)
Product Selection: 4 Stars  (7.3 out of 10)
Product Information: 4 Stars  (7.3 out of 10)


Overall Post Order: 4 Stars  (7.6 out of 10)

  Ease Of Order: 4 Stars  (7.5 out of 10)
Product Availability: 4 Stars  (7.3 out of 10)
Customer Support: 4 Stars  (7.2 out of 10)
Delivery: 5 Stars  (8.3 out of 10)


 Contact Information

Webpage: http://www.staples.com

Contact Information:

 
Email:

support@orders.staples.com
Voice Phone:

800-378-2753
Address:

500 Staples Drive
Framingham MA 01702


 Most Recent User Comments

[Add Your Own Comment ]

SilverIS - Thursday, December 2nd 2004 11:06 AM
I had ordered the 160GB hard drive online on BF but was informed the next day that they were out of stock. Since it was an "while supplies last" offer, the email basically said I was out of luck. Well, Staples.com called me today and told me that they can sell me the hard drive for the BF advertised post-rebate price. So I am getting a Maxtor 160GB HD for $39.94+tax with no rebate forms to deal with.

Plus I still kept the $40 instant rebate for the hard drive (via a coupon code) - it was applied to the rest of my order. So in reality I am getting this drive for free.

Staples rocks!

njccpa - Tuesday, November 30th 2004 6:55 PM
I visited Staples on "Black Friday".My item(s) were not in stock at the store,but I was told to get in line @ the "order" kiosk and would be taken care of.My turn came after 1.5 hours and their computer system would not allow my order to be placed in cart.
Mgr. told me he would honor it all tomorrow(Saturday).
I was able to place order on web site from my home computer late Friday afternoon.
Staples called on Monday and said that 1 item (universal remote) was out of stock and would be deleted from order.I checked my order status on Tuesday morning and found that my big purchase(computer speakers)were vnot available.
I called customer service immediatly and was told I could reorder for next day delivery....but I was no longer eligible for the ($30)mail in rebate.
If this is customer SERVICE...I can take my business elsewhere

njccpa - Tuesday, November 30th 2004 6:55 PM
I visited Staples on "Black Friday".My item(s) were not in stock at the store,but I was told to get in line @ the "order" kiosk and would be taken care of.My turn came after 1.5 hours and their computer system would not allow my order to be placed in cart.
Mgr. told me he would honor it all tomorrow(Saturday).
I was able to place order on web site from my home computer late Friday afternoon.
Staples called on Monday and said that 1 item (universal remote) was out of stock and would be deleted from order.I checked my order status on Tuesday morning and found that my big purchase(computer speakers)were vnot available.
I called customer service immediatly and was told I could reorder for next day delivery....but I was no longer eligible for the ($30)mail in rebate.
If this is customer SERVICE...I can take my business elsewhere

retailsucks - Monday, November 15th 2004 8:39 AM
Wow retailslave get one thing straight PRP’s and TSP’s are not pure profit for the company its GM is only about mid 50% to high 50’s also Staples is one of the only companies that puts money away an regular basis to replace product that is covered with a ESP – so in a since if someone buys say a AIO and it craps out anytime in the 2 or 3 years and they call you at your store you should be telling them to bring it in and replace it on the spot EST a HP which has a open RA for all its merchandise – but if you don’t want that to happen (which you DM, GM, SM, and OES should be pushing) have a cash card issued for them just call the 1-866# with the customer their and work it out.

Next selling ESP’s is not about making money or hitting 5% its about selling a complete solution to the customer as far as Staples profit margin goes ESP’s will not make or brake it anytime if your using CIPS and the Big Picture structured selling models you should not have any problems at all, the company goal is only 25% attachment rate my district goal is 35% and almost every sore hits that so I don’t thing the problem is your customs leaving but your selling style and your leadership within your building and district - role pay –observations – exit interviews all this should be done to help you guys out

retailsucks - Monday, November 15th 2004 8:24 AM
r818 Staples price matching does not suck all you have to do is stratify a few requirements. 1 – the price must be from a valid retail store aka physical retail location so lowestpriceintheworld.com will not do. 2 – the store must have it in stock AND it must be the same thing – not how is this hard?

retailslave - Saturday, September 11th 2004 10:24 PM
I work for a Staples store and let's just say that it's a lot better than my experiences at Wal~Mart (don't forget the squiggly!) and RadioShack.
I enjoy the sales side of Staples (as I work in OE) but I do not care for the heavy pressure managers put on us to sell the stupid PRPs and PSPs. That takes all the fun and customer service out of everything. I enjoy helping the customers and selling the product but when it comes time to talk about these plans (which I more or less refer to as the "Afflac" of warranties)customers almost immediately head for the door. I've lost customers before because of these stupid extended warranties which I know and they know are pure profit for the company.
I had an argument with a dept Lead the other night when asked why I don't believe in the warranties and I told him that it's not my fault that Staple's profit margin sucks so bad that they have to depend on these stupid Service Plans to make the margin they need to survive. It's time that they work on their P/L margins.
"Peter we hear you've been missing work."
"Well Bob, I wouldn't say I've been missing it."
-Office Space

legaleyes - Monday, July 26th 2004 12:36 PM
I own a small business and live in Maine, which has but a handful of Staples stores. I also shop in the Somersworth, NH store. I have consistently noticed that sale items are out of stock. This would not bother me if there was a shread of effort made by the employees to assist me in getting my office needs met. I go to the store three times a week, because the inventory is so poorly managed. The store is 10 miles from my office. The last straw was the latest clearance of the Envision monitors. I had been asking the store for months about any clearance or sale monitors and asked for the display 9110 model (which was being discontinued). They told me no. I was told by an ASSOCIATE that they sold it right after I left the store when they found out how much the price had dropped in other stores. That is a tad suspicious. They didn't even bother to call around to locate another monitor. Their product knowledge is terrible, and their inventory management is worse.
After the monitor incident, I will go anywhere but Staples. I called the President's Office and some guy who sounded very bored (and actually told me he didn't believe me in so many words) could have cared less--so this isn't just a store issue.

staplessucksass - Tuesday, June 15th 2004 4:53 PM
As a former Staples general manager, I can tell you that this is a company that is not living up to its full potential. The culture of this company has been built on unrealistic expectations, double standards, intimidation and reflects all of the characteristics of the classic "hostile work environment".

The worst evidence of this is in the Southern California stores, where the pressure that is put on management at all levels far exceeds that which I have witnessed at other retail organizations. Staples is operationally driven, far more than most retailers. The number of operational programs going at any given time is high that it robs the stores of the ability to adequately service their customers. Such are the expectations that it is necessary for salaried managers to work an average of 60 to 70 hours a week just to keep up, let alone make any adequate progress toward running a healthy and profitable business.

The marketing tools, specifically coupons and rebates, are over-burdened and sorely inadequate. The number of these offers that may be available at any given time is such that they are absolutely unmanageable in the operational sense, and virtually meaningless to the customer in terms of offering a value. As a result, the advertisements seldom generate any real excitement, and those customers that do respond are frequently disappointed by the lack of success they have in taking advantage of rebate and coupon savings.

The most debilitating issues, however, revolve around the weaknesses of individual senior managers in the region. One of the Vice-Presidents in this region maintains highly inappropriate relationships with subordinate managers at District, Store and even at the Assistant levels. Quite frequently, staffing suffers as a result and there are many people that clearly should not be employed who not only continue to enjoy paychecks each week, but manage to be promoted and to receive highly preferential treatment.

The lack of integrity that is demonstrated by senior management is almost comical at times. There was one incident in which a senior executive in Southern California left his PDA in a night club. It was returned by a bartender who was rewarded with several hundred dollars worth of coupons. There have also been several instances where serious infractions have taken place in the form of sexual harassment and other irresponsible behavior, only to be ignored as a result of these personal relationships.

Honestly, it breaks my heart. This is a company that could truly be exceptional, but will struggle to be merely good. There are many excellent people working for this company, and it should be a $40 stock on a bad day. Hopefuly, one day, Framningham will wake up and put some serious leadership in place, eliminate unnecessary programs and focus on servicing the customers and taking care of its' people. I have moved to greener pastures, as have many of my peers. The turnover in Southern California in the past two years has been ridiculously high, with one district experiencing over 60% at the general manager level.

kittywater - Sunday, May 16th 2004 6:03 PM
One more thing, since you guys are here, why don't you watch out and remedy your system before any damage that you don't think it's bearable?

I like 3taples in general, and I do hate you guys, the so called 3taples man, to do nothing but to ignore consumers' complaints and only blame those constomers who could take advantage of your own flawed system. THERE'S NOBODY TO BLAME EXCEPT YOURSELF!!!!

Think about MicroSoft, there're so many kinds of virus to attack it, but they don't complain much, they just update their patches and they extremely welcome any comments from the users. WHERE ARE THE PATCHES FOR 3TAPLES???? Hi, you guys are the backdoor.

kittywater - Sunday, May 16th 2004 5:58 PM
But my coupon was sent right from you 3taples. I've never used fake coupons. I hate you to say something as if everyone else is as you thought. After I registered the business rewards, I can receive coupons now and then, and I always use my own coupons.

What's more, If you don't want people to use coupons, why do you give them out? And you mentioned something about the fake coupon, I can do nothing but laugh at you. Coupons have unique coupon codes containing the member number, why don't you accept a coupon after you can verify it by your connected (IF IT IS, you may doubt it since you said something like the local store system is not the same one as the online system) computer system?

And as to the fake stuff, DID you ever see my story about the HD? DID you see that they put out a OOS sticker with some stock right inside??????? Who's dirty at first???? shivan364 or defuseme2k or even more local workers at Staples!!

Well, I am not like you, I'd admit that there are still many other people working in Staples who are kind and considerate to customers such as the online staff. I think one day Staples might go like Amazon if the local store clerks are still like that.

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