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 Ratings
Overall Rating: 4 Stars (7.4 out of 10)

468 users have rated this store.


Overall Pre Order: 4 Stars  (7.5 out of 10)

  Pricing: 4 Stars  (7.1 out of 10)
Web Site Usability: 4 Stars  (7.7 out of 10)
Product Selection: 4 Stars  (7.7 out of 10)
Product Information: 4 Stars  (7.5 out of 10)


Overall Post Order: 4 Stars  (7.3 out of 10)

  Ease Of Order: 4 Stars  (7.8 out of 10)
Product Availability: 4 Stars  (7.3 out of 10)
Customer Support: 4 Stars  (6.9 out of 10)
Delivery: 4 Stars  (7.1 out of 10)


 Contact Information

Webpage: http://www.amazon.com

Contact Information:

 
Email:

orders-reply@amazon.com
Voice Phone:

800-201-7575
24 Hours
Address:

P.O. Box 81226
Seattle, Washington 98108-1226


 Most Recent User Comments

[Add Your Own Comment ]

return222 - Wednesday, July 21st 2004 10:43 AM
can someone tell me how to contact Amazon. I ordered something from them recently. I can't log back in. The only thing I can find is an online form. So far I have heard nothing back from them. I wanted to make some change to my orders. Looks like it will be too late.

I am not too happy about it.

kittywater - Monday, May 17th 2004 6:55 PM
I like Amazon very much: ordering is easy, no tax, customer service is kind and efficient, price is competitive always...

screwtape - Tuesday, March 9th 2004 8:00 PM
all around good company; have ordered a ton from them, am a (very) small shareholder in this company. shipping has always been lightning speed; prices have always been ultra-competitive; occasional promotions tend to be quite good. all-in-all, pretty good co. customer service is generally quite good too.

neuromix - Saturday, January 24th 2004 1:32 AM
Bought Memorex DVD's on 1/16, arrived via USPS 1/20. Great price and Fast Delivery, what else can you ask for. This is my 4th time I have purchased from them and will continue to do so.

athwong - Friday, January 23rd 2004 6:04 PM
Amazon used to be better. Now, I think there are other sites with better prices. So, I will usually check out the reviews and detailed description for the item I want to buy at Amazon and then shop around elsewhere, like overstock.com, for a better price.

I also read the book called 21 Dog Years at Amazon by a person who used to work for Amazon back in the dot com days. It is just scary how Amazon ran their customer service department.

desi0 - Friday, January 16th 2004 7:05 PM
Good store with excellent website for ordering. Site is not so good for searching as half of the items are not available. Usually order books or the FW cheap specials. Only problem has been slow delivery time - but they tell you before you buy. Amazon pays for return shipping for defective items - I returned a washer and they picked up the tab.

Very fair store - no complaints.

doctorjohn - Thursday, January 8th 2004 2:51 PM
I've had good luck with Amazon until recently. Some dishware arrived broken, and the series of emails to customer service about this reads like a bad novel. Its as if they don't actually read the customer's email before sending a response. Anyway, my opinion of Amazon is not very good these days. If you shop around, they have great deals, but if you have a problem with an order you are out of luck.


bevybaboom - Wednesday, January 7th 2004 9:41 PM
I have ordered from Amazon several times and have always had exceptional service. No mistakes...no delays...everything packed perfectly. When I'm ordering something online, I'm always happy when the best deal is at Amazon because I know it will arrive without any problems.

jlovely - Tuesday, January 6th 2004 11:24 AM
I have had nothing but good service from Amazon and will continue to use them. I also have had rebate coupons from them and have had no problem using them. It is a shame that others of you have had all these problems!!

erealmgraphics - Monday, November 17th 2003 1:29 PM
My experience with Amazon has been really good.I use them and recommend others to use it. you can get things cheaper on it, as well as when you take different surveys you are able to get gift certificates that you can use at Amazon. All my stuff always came on time as well and I was always satisfied with what I got.They are pretty nice.

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