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Overall Rating: 4 Stars (7.4 out of 10)

382 users have rated this store.

Overall Pre Order: 4 Stars  (7.3 out of 10)

  Pricing: 4 Stars  (6.9 out of 10)
Web Site Usability: 4 Stars  (7.6 out of 10)
Product Selection: 4 Stars  (7.3 out of 10)
Product Information: 4 Stars  (7.3 out of 10)

Overall Post Order: 4 Stars  (7.6 out of 10)

  Ease Of Order: 4 Stars  (7.5 out of 10)
Product Availability: 4 Stars  (7.3 out of 10)
Customer Support: 4 Stars  (7.2 out of 10)
Delivery: 5 Stars  (8.3 out of 10)

 Contact Information

Webpage: http://www.staples.com

Contact Information:


Voice Phone:


500 Staples Drive
Framingham MA 01702

 Most Recent User Comments

[Add Your Own Comment ]

BUBBABO - Thursday, December 12th 2002 8:18 PM
I have ordered twice from Staples. Each time the date of delivery was days or weeks past the "scheduled date". They do not contact you if there is a delay even by email. This will be the last time I do business with them---coupons be damned!

sotong - Tuesday, August 27th 2002 11:23 AM
My all-time-favourite for deals with rebates/coupons. You can be certain that your rebate check will arive on time - if you send them out on time as well

kirbydog - Saturday, August 24th 2002 2:09 PM
I have had few problems with Staples. Occasionally I have to contact them regarding a rebate not sent, but eventually I get them. Live Support varies in quality from helpful to a big waste of time. Returns are so easy.

It's frustrating when their system won't accept a coupon code. I have saved so much money from coupons alone.

kipp - Tuesday, August 20th 2002 3:57 PM
The nicest thing is if they are out of stock on an item, they will ship it to your home or business from another store. My local store (20 minutes away) has done this for me several times. Very good about everything, as long as you are fair.

chi3x10 - Monday, August 19th 2002 9:22 PM

lurking4deals - Thursday, August 15th 2002 4:13 PM
wall the deal hunters know Staples is the place to shop with their Pm and coupon policies. item selection is great because stuff that they run out off you can special order, the most important thing about shopping there is finding that nice csr that's willingto go the extra mile to help you do that special order, pm, or coupon. so ymmv.

WhatsThat - Thursday, August 15th 2002 2:19 PM
Everyone knows Staples due to its coupon and fast rebate systems. It's quite good for buyers like me.

WingsOverVirginia - Tuesday, June 18th 2002 2:18 AM
My favorite store for deals. Always quick on deliveries, and since I only use one account for all my purchases I've never had any problems or issues. I use coupons on every order and most purchases that I get have rebates. I have received every one. Also be sure to join the Dividends Program (now "Business Rewards") to get cash back evey quarter and extra sales incentives. Also if they don't have listed online what you are looking for, be sure to call and ask, many times they have found what I wanted by looking through their special order items on the CS systems, coupons still apply.

Moderator - Thursday, April 11th 2002 9:23 PM

msh11 - Thursday, April 11th 2002 5:11 PM
I must admit, although staples can be a headache when using coupons and changing orders from time to time, their rebate system cannot be beat. They arrive quickly, usually within 4-5 weeks from sending, and if there has ever been a problem or a declination by them, a simple phonecall to their toll free rebates number always has yielded me with satisfactory results, with the fulfillment quick to follow. Most of what I buy at staples involves a rebate so I find this to be an important thing to mention in terms of staples and all they offer. I have never had any sort of problem returning items to the store(s) after taking delivery by courier. They are pleasant when it's done, not questioning anything but my satisfaction. My two pennies on staples.

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