Have you seen our new store reviews?

Overall Rating: 4 Stars (7.4 out of 10)

468 users have rated this store.

Overall Pre Order: 4 Stars  (7.5 out of 10)

  Pricing: 4 Stars  (7.1 out of 10)
Web Site Usability: 4 Stars  (7.7 out of 10)
Product Selection: 4 Stars  (7.7 out of 10)
Product Information: 4 Stars  (7.5 out of 10)

Overall Post Order: 4 Stars  (7.3 out of 10)

  Ease Of Order: 4 Stars  (7.8 out of 10)
Product Availability: 4 Stars  (7.3 out of 10)
Customer Support: 4 Stars  (6.9 out of 10)
Delivery: 4 Stars  (7.1 out of 10)

 Contact Information

Webpage: http://www.amazon.com

Contact Information:


Voice Phone:

24 Hours

P.O. Box 81226
Seattle, Washington 98108-1226

 Most Recent User Comments

[Add Your Own Comment ]

DropDeadGorgias - Thursday, June 5th 2003 3:55 PM
Penster wrote:

<< I think those gift certificates are scams. It's been 6 weeks and I have not received the gift certificate. >>

I agree. I tried deals for apparel and kitchen goods about 7 weeks ago, and have not received any sort of information via e-mail, online message, or otherwise. This really sucks, because I could have gotten the apparel cheaper from other stores. Also, they are impossible to contact, and take several days to respond to e-mail, usually unhelpfully. The easiest way to find their phone number is to google for it. I'm fairly sure that their phone number is nowhere on their site.

Penster - Thursday, April 24th 2003 8:13 PM
I think Amazon changed their fulfillment policy in the past month. They seem to be taking a LOOOOONNNNNNGGGG time before fulfilling orders with free shipping. I made my last order on 4/16 and the item says that "it usually ships in 24 hours"; the item still hasn't shipped and it's 4/24. Calling Amazon was useless ...

On another note, I also made an order for a Cuisinart food processor when Amazon ran a promotion for a free $50 gift certificate with a $150 in Cuisinart purchases. I think those gift certificates are scams. It's been 6 weeks and I have not received the gift certificate. Emails and phone calls to Amazon have been fruitless as all the reps say that it's not within their control. The marketing group handles that. The rep refused to put me into contact with their marketing group and the marketing group does not respond to the inquiries.

All I have to say is that you should think twice before purchasing based on a promise. Those gift certificates may never come and they think you forget about it.

-One unhappy Amazon shopper

CtK - Thursday, April 10th 2003 4:39 PM
I placed this order on January 20, 2003 i used a 10 coupon, at first it said this item is waiting to be shipped but that was over a month ago and every week they send me a new email saying it will be shipped 2 weeks later and now this is the 5th time they sent it and its not gonna ship till March 6-12?!?!?! can you believe that?? they keep saying its a system error and that it will be shipped soon but they are just jerking me around!!!! amazon.com SUCKS I WILL NEVER BUY FROM THEM AGAIN!! AND NEITHER SHOULD YOU!!!!!!!!!!!!!!!!!!


athwong - Thursday, April 10th 2003 12:15 PM
Amazon has shipping problems. On April 4, I ordered a book and a CD on the same day that qualified for free shipping (1 shipment.) Both were available as stated on their website. On April 8, I got a shipping confirmation for the book. Three hours later, I got a shipping confirmation for the CD and it indicated that the items would be shipped separately free of charge. On April 9, I got the book. On April 10, I received an email from Amazon stating my CD was undeliverable (even though I had the same delivery address for two years and had no problems before) They offered a refund but I just wanted the CD. After talking to their customer service, they finally agreed to get the CD out to me in a week. For all of my troubles, I get the privilege of a week delay to get my order. Yeah, thanks a lot Amazon. The next time, I will think twice before ordering from you.

travelinman - Saturday, December 21st 2002 7:49 PM
I ordered an SD media disk on December 16 and opted for the free shipping. At 11pm on the 20th it still had not left their warehouse. Emails to customer service were useless. I canceled the order and told them that they weren't the only store on the net. I found out through a friend that the disks were mailed out of New York. He ordered the same disk 12 hours after I did, but paid $5 more for shipping. He had the disk in 2 days. We both live in Connecticut !!

JerseyGirl007 - Monday, December 16th 2002 10:16 AM
On Amazon, you have to watch your prices. I put a My Pet Kitty in my shopping cart at a clearance price of $9.99 (from $59.99). When I was ready a few days later to order all items for the free shipping, the price jumped to $29.99. I've noticed that the closer you came to the Holiday period, the prices went up. I was lucky to get the Barbie Bake Sale for $9.99 (regular price) because a week later they raised it to $19.99.

pecanpie - Monday, December 16th 2002 12:03 AM
I figured that this would be a good way to do my shopping without having to fight the holiday crowds. Quite a few items that I wanted were out of stock. However, I made a couple of orders, but am concerned about the way that they ship. The item may say, "item usually ships within 24 hours," but I think that is a sham. A few items that I ordered said item shipping soon and when I called no one could tell me anymore about the items. (2 weeks and still claiming shippping soon) And, when something is in the status of "shipping soon" it cannot be cancelled. Also, the UPS tracking numbers say "billing information received" sometimes for long lengths of time --in fact dec 2002 is when I ordered and some of the tracking numbers said that they were from May 2001. I was wondering if they make the tracking numbers available by printing up the labels and putting them on boxes in advance and THEN sooner or later actually filling the boxes. Some items were shipped in a reasonable amount of time -- others weren't. I don't think that I would recommend it unless you are getting a really good deal -- but you might have to wait for it.

Timsmom - Thursday, December 12th 2002 10:10 AM
Aaarrggghhh!!! I am so frustrated with Amazon! I placed a toy order that qualified for free shipping. I also found a video game that offered a special shipping promotion that would give me a credit for the shipping charge. I have copies of my original order and my e-mailed confirmation showing that my total shipping charges were zero. However, when I started receiving my shipments, I noticed that I was being charged shipping on them. Checked my credit card online and found that they were overcharging me! They decided to credit me for those shipping charges, but I would be charged for the video game. Even though I have sent their CSR copies of my order receipt showing the credits for both shipping promotions, they are pretty much calling me a liar and saying I imagined that promotion on the video game. I'm just hoping my credit card company lives up to THEIR reputation.

GuitarMan - Friday, December 6th 2002 12:48 PM
amazon.com is the first place I'd look for products that I need. And most of the time has the best prices around. Now the only problems with shopping with amazon.com is what takes place after the order has been placed. If you're ordering 1 item and it's in stock, fine, no problems. But, if it's more than 1 item and 1 item is not in stock, you should contemplate whether or not you want the most desired item shipped faster or not. I placed an order with a high priced electronics item in stock and the free gift being out of stock. I chose, "few shipments as possible" instead of "ship when available" being that it was $15 more expensive and that I thought the item in stock would be held for me. Well, to my dismay, after 3 weeks no shipment. I call them and they(shipping dept) say that the gift is available and since I complained they'll ship it faster but my then in-stock, high priced, item isn't in stock now and that I'd have to wait for the next shipment and they're not sure when it'll come in. In my book this kind of service is very unsatisfactory for such a reputable company. So, to sum it up: amazon.com nice place to shop for your few, in-stock items. But, be wary of shipping options when purchasing numerous, time sensitive items.

tess1 - Thursday, November 28th 2002 11:55 AM
amazon.com is on speed dial on the BBB telephone. The prices are not all that cheap. They can not delivery in a timely matter. If they have it in stock it still takes over a week before they think about shipping it out. Amazon has a habit of posting prices for months(10 in this case) on pre ordered items and then raise prices at the last minute. I would never recommend Amazon to anyone. There are more honest and reliable companies out there. Definitely cheaper ones.

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