AT&T made a mistake on my relocation, and tried to extend my contract. So I wasn't eligible for an upgrade until two months after my contract actually expired?!? So I had to fight to be able to get the basic stuff I was actually eligible for (like the pricing and free shipping that they offer on their website). I had to do all of this over the phone, and it took over an hour (not including the previous calls). I would not have renewed my contract if there was another company the offered rollover minutes (comes in handy when my husband is out of country for months at a time).
Wednesday, March 19th 2008 9:25 AM
Customer service is excellent at AT&T. I've never called in and not been satisfied with an explanation or service I received. Yes, sometimes their prices are a little expensive- but the service quality makes up for it.
For those complaining, I dare you to drop your service on ATT and go to Verizon, Sprint, or T-Mobile- then you'll realize what bad service and network are really about.
Wednesday, October 10th 2007 8:13 AM
the worst customer service in the industry (that is, if you EVER get the chance to even talk to them)
Friday, March 5th 2004 10:19 PM
Customer service sucks and the prices were aweful i am glad i switched to T-Mobile.
Wednesday, November 12th 2003 4:16 PM
I have two pre-paid phones through cingular. I highly prefer this to the annual contracts offered, as it gives me greater flexibility in what I use and when I use it. I don't use a lot of minutes, and I would never pay $30+ a month for thousands of minutes I'll never use. However, the quality's only decent, and the customer service is absolutely atrocious.
When moving from MA to IN, it took forever to get new phone numbers. I called customer service, who transferred me to the pre-paid service people, who transferred me to the relocation people, who transferred me back to the CS department, who told me to go into a store. In the store, the clerk called CS, who said we'd have to let the minutes run out. (We had.) This was towards the end of business hours, so he told us to call CS again tomorrow and they'd be able to take care of it. Next day, I got bounced around CS three more times before hanging up in disgust and going to the second cingular store in town. This clerk knew what to do -- call the Massachusetts division, get the phones shut off, and then set up new accounts.
All told, I spent over four hours on the phone (mostly on hold) and another three hours in stores either waiting to be served or waiting for something to be processed. Only one in fifteen employees had any sort of clue how to help me. There's no way I'd ever get on a contract plan with them if they can't even figure out pre-paid service!!!
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