My boyfriend and I were getting engaged so we decided to go to Diamonds International in St. Thomas after Carnival Cruise Lines highly recommended them. We spoke with the Supper Shopper on the Carnival Valor. He informed us that we had nothing to worry about when shopping at Diamonds International. He stated that Diamonds International is Carnival's "#1 recommendation for diamonds." He told us that we were guaranteed to get the best price there and that if anything went wrong we would be helped by Carnival or by just contacting Diamonds International directly. After being on Carnival several times, we trusted Carnival's and the Super Shopper's recommendation and purchased an engagement ring with the matching band that came with it at the Diamonds International in St. Thomas. The ring was damaged during the sizing. I spotted that the diamond was chipped when we got back on board and took it to the port shopping desk. The Super Shopper recommended that I go to the Diamonds International in St. Maarten, the next port, where we would be arriving the next day. We worked directly with the store's manager. They "upgraded" the ring to the same style but said it was a better color, which it ended up being a worse one, and charged us an additional $495 which I agreed to thinking I was getting better rings. Upon arriving home in New York I had an appraisal performed by a certified gemologist whose sole purpose is to give gem appraisals in a laboratory. It turns out that Diamonds International totally misrepresented the rings' values and attributes. The independent appraiser said that the set was worth at most $1,900. Diamonds International's appraisal was for $3,495 and they said that the diamonds were all SI2. The independent appraiser deemed the diamonds to all be I2 to I3 and they contained numerous holes in them. The independent appraiser informed me that the only valid piece of information by Diamonds International was that the ring was 14 karat gold and that I was scammed. Diamonds International will only offer a store credit or to replace only the side stones in my ring. The main diamond on top of the engagement ring is an I3...the worst you can get. We even went to their headquarters in New York City and they will not speak with us, saying we should call up that same main telephone number for an appointment. After we did not accept their offers, they want nothing to do with us and will not respond to us. Why would we want a store credit for more merchandise that is misrepresented. As a frequent customer of Carnival, I trusted their recommendation and trusted that if anything went wrong I would be helped. AVOID THIS COMPANY!!!
Thursday, December 1st 2005 9:55 PM
I Purchased from DI in Saint Thomas USVI. I was looking for a special ring they had the best prices and did everything to make sure that it was a smooth and wonderful transaction. Would buy from them again
Friday, June 3rd 2005 3:23 PM
felt dispoint to this company. Respond is slow. Before/after my order was cancelled, I did not got any inform.
Thursday, February 3rd 2005 12:44 PM
How can I get 50$ off purchase of $500?
I clicked on the link and did my shopping but at the checkout it doesnot reduce the price by $50.
Thursday, January 15th 2004 4:49 PM
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