Ratings
Overall Rating: 4 Stars (6.8 out of 10)

3 users have rated this store.


Overall Pre Order: 5 Stars  (8 out of 10)

  Pricing: 5 Stars  (9 out of 10)
Web Site Usability: 4 Stars  (6 out of 10)
Product Selection: 5 Stars  (9 out of 10)
Product Information: 5 Stars  (8 out of 10)


Overall Post Order: 3 Stars  (5.5 out of 10)

  Ease Of Order: 3 Stars  (5 out of 10)
Product Availability: 5 Stars  (10 out of 10)
Customer Support: 3 Stars  (5 out of 10)
Delivery: 2 Stars  (2 out of 10)


 Contact Information

Webpage: http://www.rivalproducts.com/eStore/index.aspx

Contact Information:

 
Email:

Web-Email Form
Voice Phone:

1-800-323-9519
Address:

32-B Spur Drive
El Paso, TX 79906


 Most Recent User Comments

[Add Your Own Comment ]

roketman75 - Tuesday, December 20th 2005 3:35 PM
Purchased the new BBQ Pit Crock Pot (BB300) from the rivalproducts.com website, and was very pleased. Selected normal ground shipping, and products arrived promptly. A truely great company!

I recommend:
www.rivalproducts.com
www.holmesproducts.com
www.crockpot.com
www.seal-a-meal.com
www.bionaire.com

QuickClickedMe - Monday, April 12th 2004 4:49 AM
Great price on crockpots, hot pots, other small home appliances during a sale. Good selection of items.

Description of sale items was limited to just the model number and name in some cases, had to find details on another site. Also, shipping was added into the price for individual items in the cart while shopping, and because the shipping cost changes with the order total, it appeared that item prices changed.

Shipped promptly - However, when received, 1 item was rusted, another was missing.

Due to the sale, wait on CS 800 number was unacceptable. No response to email sent to CS through website form.

After a three week wait, contacted CS by phone again, and they sent replacements for the missing and the damaged item. Was less then a 5 minute wait on the CS number this time, and CS rep was extremely helpful.

For the price, was worth the trouble.



Thread with other users experience

Administrator - Monday, April 12th 2004 4:39 AM
Discuss Rival EStore Here.


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