Bought a motherboard and CPU from these Ascendtech.com.
According to the website, both were new, retail items, not listed as used or OEM. When I got the order in, the motherboard was opened, nothing but the motherboard in the box, no driver CD, no manual, no cables or adapters, and it was in a Foxconn box without any description or part number about what was inside, not even a bar code from the manufacturer was present. (took pic’s of this) I had ordered a new INTEL motherboard, they didn't send me one. I checked the CPU, it was not new and was not retail, but OEM type which is packed in a simple plastic holder/case. According to their website it should have been new retail product, but instead was scratched and used, with dried, caked on dielectric grease stuck in the CPU still. I called them up, talked to Steve. He quickly got defensive, started making all kinds of crazy stuff up about the brand and socketing and refused to accept that the website stated "Manufacturer: Intel"... and hung up on me when I refused to accept his bum rush lies. I don’t take to getting bullied like that, I have been building computers on my own for 14 years. I called right back, talked to supervisor "Val"... who actually admitted over the phone that they don't have the CPU in stock, or the Intel motherboard they accepted my money for, and he offered to send me a return label. These folks knew that they were sending me bogus parts before they even accepted my PayPal payment. Did further research on the company, turns out they have a habit of doing this if they cant bluff the consumer into keeping their junk. Filed Dispute with Paypal. It took Paypal less than 24 hours to find in my favor. Now it’s up to me to return this stuff at my expense to Ascendtech before I can get my money back (“stuff” I never ordered to begin with). They never filled my order, attempted to deceive me by sending me bogus, used parts, and now stick me with shipping charges to return the junk they sent me back to them. They defrauded me by advertising a new, name brand product, even to the point that they admitted they cannot send me the Intel Retail products that they advertise on their web site. I have screen shots of their site saved just in case they try to deny my claims that show what I said is true. The behavior this company demonstrated is not uncommon. After I got their shipment 18 Oct, 2013, I did further research. They have multiple claims on this type of problem, charging consumers for one thing, sending them another, and if the consumer doesn’t keep it, they make them pay shipping to return the product which the consumer never ordered, which is an injury to the consumer for the bad conduct of this company in Ohio. Also reported this company to Ohio AG. Reported on several consumer websites like fatwallet.com and consumeraffairs.com
Thursday, October 10th 2013 4:14 PM
I recently returned a motherboard that I bought through ascendtech. The motherboard was bad and it didn't come with a rear IO shield. Upon returning both, my refund was docked the original shipping cost, plus a restock fee for the IO shield that should have been included with the original purchase in the first place. Between that and the return shipping that I paid I am now out ~$25. This is the absolute WORST return policy and practice I have experienced. Even Dell does not treat their customers like this, and until this transaction, I was thoroughly convinced that Dell had the worst customer support policies, and that no one could possibly beat them. ascendtech sucks more than Dell
Friday, August 23rd 2013 5:49 PM
This place is an out right crook. They lie about the parts you need. Then after you buy parts you don't need they refuse to take care of you. They had me buy two graphics cards because I had three monitors and the sad thing was the cards I bought would both support up to 4 monitors each. They lie and as far as I am concerned they are thief's, crooks and swindlers.
Tuesday, February 19th 2013 3:50 PM
It was easy to pick my parts and the payment process went smoothly. Overall a very smooth ordering process.
Thursday, January 17th 2013 4:41 PM
Great price and super fast shipping. Unit arrived the day after I ordered it. Friendly phone service as well. Thanks for a great purchase transaction.
Friday, January 11th 2013 9:20 AM
Exactly what I was looking for and the MB worked perfectly. Shipping was very fast and their customer service was very friendly. I would definitely recommend AscendTech. Thanks for saving me from purchasing a new computer.
Wednesday, January 2nd 2013 2:07 PM
Ascendtech has great affordable products. I already purchased a motherboard from them too and was happy with everything.
Monday, December 31st 2012 10:00 AM
I was very pleased with my item. It was brand new. Delivery was prompt. I appreciate the prompt and courteous service. Thank you!
Friday, December 28th 2012 10:47 AM
Ascendtech really did a nice job in handling my purchase from eBay. The purchase was delivered the day after I ordered it, and it worked fine. They also did a great job in communication. I just wish I needed something else to order from them.
Thursday, December 27th 2012 1:36 PM
the price was honest and the website was easy to navigate I received a quick email of my order I have ordered a computer from Ascendtech and still have not one hardware problem So.. great company to buy computers and computer parts!
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