It was easy to pick my parts and the payment process went smoothly. Overall a very smooth ordering process.
Thursday, January 17th 2013 4:41 PM
Great price and super fast shipping. Unit arrived the day after I ordered it. Friendly phone service as well. Thanks for a great purchase transaction.
Friday, January 11th 2013 9:20 AM
Exactly what I was looking for and the MB worked perfectly. Shipping was very fast and their customer service was very friendly. I would definitely recommend AscendTech. Thanks for saving me from purchasing a new computer.
Wednesday, January 2nd 2013 2:07 PM
Ascendtech has great affordable products. I already purchased a motherboard from them too and was happy with everything.
Monday, December 31st 2012 10:00 AM
I was very pleased with my item. It was brand new. Delivery was prompt. I appreciate the prompt and courteous service. Thank you!
Friday, December 28th 2012 10:47 AM
Ascendtech really did a nice job in handling my purchase from eBay. The purchase was delivered the day after I ordered it, and it worked fine. They also did a great job in communication. I just wish I needed something else to order from them.
Thursday, December 27th 2012 1:36 PM
the price was honest and the website was easy to navigate I received a quick email of my order I have ordered a computer from Ascendtech and still have not one hardware problem So.. great company to buy computers and computer parts!
Tuesday, June 19th 2012 12:48 PM
I ordered a motherboard for my laptop, but it did not work. I re-installed the dying motherboard, which worked as it did before, and sent back the nonfunctional one, expecting a refund. Only a partial refund was given.
I worked with customer service for days trying to understand why the refund was so stingy, and trying to get them to understand that the motherboard did not work. It was like talking to a very sarcastic and rude wall (customer service, really?). There was no willingness to listen, and no attempt to even understand to any small extent why they were liable for shipping a faulty product.
If you are considering buying something from ascendtech, just take half of the money you were going to spend and flush it down the toilet. You'll have just as much for your money, you'll save a lot of stress, and at least you'll know where your money went.
Tuesday, May 29th 2012 10:44 PM
I wish Choff had posted a few days before. I think more and more that this company should be investigated. Stay away from it, or at least look around for other real reviews on different sites. Pricegrabber is overwhelmed with one-liners that were all posted the same day. That should be enough to raise suspicion.
$220 monitor ordered online with no obvious mention that it was refurbished, and I am sure I looked for this info. Only worked for half a day and cannot be replaced since it was (surprise) the last unit. No other similar product and they agreed for a refund, but: I have to pay to ship the $20lbs back. Exact same condescending tone from 'Steve' saying that I must be a little 'confused'.
Since I argued that they should incur the cost of their mistake, I was told that they kindly waved the 20% restocking fee (for a dead product), and that they would put it back since I was (sic) childish and vindictive to think about filing complaints and posting reviews. They also mentioned that they are not affiliated with the BBB, which in itself says a lot. I now read on several reviews that they also ship for free, but add this charge back if you return the equipment. In my case, I would lose $178 for nothing and they get the monitor back to rob someone else. Save yourself the hassle. Pay $20-$50 more and get something new from a reliable and honorable source that will arrive on time and work.
Saturday, April 28th 2012 10:51 AM
I read the reviews before buying a video card for my laptop. Despite the fact that there were so many negatives, I stupidly ordered from them anyway. I thought I was buying a new card as it NOWHERE stated anything different. So, I got the card which was in a crumpled up anti static bag and looked a little abused. I knew right away I was in trouble, and, sure enough, the thing was defective. I e mailed them with the problem and got the slightly condescending reply from Steve indicating that I must be an idiot to think it would be new. (quote)"Iím sorry, Iím a little confused. We are a overstock and surplus warehouse. We carry and sell pulled parts.No where on the site, does it say we sell brand new parts. And by the price,,, I think that is more than clear ? (unquote). Strangely, this line is included in their website "Ascendtech.us carries a mixture of new, used, surplus, and recertified products." Anyway, I returned it at my cost and did receive a refund of $12.95 which was about half of what I paid. When I questioned it, I was told that the original free shipping was back charged to me. I returned it for $2.97 but they charged me $12.00. So, the moral of the story is this: if a company has a record of shoddy customer service, don't be tempted by cheap prices. Pay attention to the reviews and don't get burned. By the way, they have a BBB rating of D-.
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