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 Contact Information

Webpage: http://www.starband.com

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1750 Old Meadow Road, Suite 700
McLean, VA 22102

 Most Recent User Comments

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mailstuff - Friday, June 18th 2004 11:53 AM
This is one to avoid! The cost is high, the service is questionable and the customer service is lacking.

I called starband looking for an alternative to dial-up. I spoke to the sales rep at starband (not one of the resellers). He seemed to be knowledgeable on the phone, and based on the information that I received, I placed an order. The information that he gave me was confirmed by the web page.

This is a service that must be installed, so I talked with an independent installer. The installer knew more about the product that the folks at Starband. The installer told me that unless I purchase the second tier small business service I would have the service on only ONE computer (for 35.00/mo). I called the next day, early and canceled the order. Too late, they shipped the equipment.

They promised a return label. After the equipment arrived, it took multiple calls and the Sales Manager to get a return label. I shipped the equipment back (Fed Ex merchandise return with tracking).

After roughly a month I still have not received a credit on my credit card. They acknowledge that they received the equipment, and they acknowledge that the order was canceled, etc, but they claim that they do not have to make a refund until they are dam well good and ready. According to them, it could be at least 30 to 45 business days before they make a refund. Beware that this extends will exceed your rights to contest the charge on your credit card (only 60 calendar days from the first billing date).

Administrator - Friday, June 18th 2004 11:39 AM
Discuss Starband Here.

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