I was able to recover my money by contacting my bank to dispute the charges. I provided a chronological record of emails and my phone calls to SoftwareOutlet as well as printouts of comments from resellerratings.com.
My card was credited the day after the bank received this information.
Saturday, November 12th 2005 6:43 AM
Ordered twice within the last 2 weeks, items as advertised, charged correctly, delivered expeditiously....
Thursday, September 15th 2005 7:50 AM
STAY AWAY FROM THIS PLACE!! HORRIBLE customer service!!! Absolutely the WORST I have ever dealt with. Double charged my credit card, and never shipped product.
Friday, August 12th 2005 2:21 AM
A NIGHTMARE EXPERIENCE! STAY AWAY FROM THIS COMPANY! Absolutely the most atrocious, incompetent, unprofessional service and nasty, arrogant, rude, undisciplined, employees with bad attitudes up to and including top management! Ordered Corel Draw Graphics 12 and an additional instructional cd online. Received an e-mail INSISTING in ALL CAPS that I didn't supply an accurate shipping address. I immediately responded re-stating my home address, (like I don't know my own address?)! A week later got a second e-mail stating "FINAL NOTICE - order will be cancelled unless you supply correct shipping address!" Wrote back AGAIN requesting to be contacted by a manager. Received an insulting, infantile response from Jessica Fuentes, a customer service(?) representative! Called to complain and was verbally abused by the "General Manager". Wrote to the company President and was completely ignored! Bought the Corel Graphics 12 from internet recommended VioSoftware at a LOWER PRICE!! There are just too many other good, discount, internet companies one can patronize to risk doing any business with these folks.
Friday, July 16th 2004 12:46 AM
SoftwareOutlet.com has great prices & bargains! although their customer service (i.e email, phones) isn't that great... i'd still buy from them again. anything to save a buck or two.
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