Ratings
Overall Rating: 4 Stars (6 out of 10)

59 users have rated this store.


Overall Pre Order: 3 Stars  (6 out of 10)

  Pricing: 3 Stars  (5.8 out of 10)
Web Site Usability: 4 Stars  (6.2 out of 10)
Product Selection: 4 Stars  (6.2 out of 10)
Product Information: 3 Stars  (5.6 out of 10)


Overall Post Order: 4 Stars  (6.1 out of 10)

  Ease Of Order: 4 Stars  (6.7 out of 10)
Product Availability: 4 Stars  (6 out of 10)
Customer Support: 3 Stars  (4.2 out of 10)
Delivery: 3 Stars  (5.9 out of 10)


 Contact Information

Webpage: http://www.shoes.com

Contact Information:

 
Email:

service@shoes.com
Voice Phone:

888-233-6743
Address:

11965 Venice Blvd
Dept. 404
Los Angeles, CA 90066


 Most Recent User Comments

[Add Your Own Comment ]

DaCheeze - Thursday, April 29th 2010 4:57 PM
COUPONS DO NOT APPLY FOR THE FOLLOWING - All discounts, price matches, coupon and promotional codes, including the Friends and Family program, exclude bags, wallets and all regular-priced merchandise from the following brands: Adidas Barricade, Adidas CC Feather, Adidas CC Genius, Allen Edmonds, Born Crown, Brooks, Clarks England, Dansko, Diesel, Donald J Pliner, Dr. Scholl's Original Barbie styles, Dr. Tuxedo, Dyeables, Frye (certain styles**), Havaianas, Hunter, Jonathan Kayne, keen , K-Swiss, LAMB, J-41, Kenneth Cole, Livie & Luca, Liz Rene, Lucchese, MBT, Merrell, Mizuno, Morgan & Milo, NAOT, Naya, Puma , Reebok Princess, Reebok Toning product (EasyTone, RunTone, TrainTone and JumpTone), Reebok Zig, Roxy, Royal Elastics, Skechers Shape-Ups, Stuart Weitzman and Ugg Australia
.

bryan05 - Monday, June 1st 2009 10:09 PM
I can't get their promo codes to work, ugh.

Cythraul - Sunday, April 12th 2009 5:48 PM
From personal experience, this website has held great quality standards in service and selection. Shoes that are out of stock are not available for selection, which is great. Very competitive prices, and I love the massive selection of products.

inspiron8xxx - Sunday, July 6th 2008 2:46 AM
They need to check the shoes before sending to customer. My pair is obviously used. however, Return is easy and smooth.

I bought a pair of Converse shoes from them for the competitive price after coupon and CashBack. However, the shoes were obvious wore by someone (scratch in the front). Unacceptable! however, their return process are easy and smooth. i just printed out the label from their website and dropped it at UPS store. then, they refunded me in a week.

potnoodlez - Wednesday, April 23rd 2008 1:56 PM
I placed an order with them because they had the best price on the shoes I was looking for after using a coupon. My order arrived 5 days after I placed it. Everything was perfect. I would definitely order from them in the future.

lkjmp - Tuesday, March 25th 2008 8:34 PM
so far, i haven't had any problems with them. bought from them 3 times, 2 of those times were PMs. shipping is slow though. maybe audiophan got lucky on his $35+ order but when i bought my shoes which were $100+, it still took them about a week and a half to arrive.

the only thing i dont like about them anymore is that ever since Zappos stopped PMing, Shoes.com lowered theirs from 115% to 110%.

reallyrob - Sunday, February 10th 2008 12:03 PM
I have only placed one order with Shoes.com, and I was very satisfied with my order. I received my crocs in new unworn condition and I received them very fast.

leoflice - Wednesday, January 23rd 2008 11:52 AM
Don't be fooled by free shipping/return and 115% price guarantee. Placing an order is easy in the beginning, but everything after that will be horrible. Return process took almost a month. After a month they refused to honor price adjustment which I got in the original order and charged me the full price.

HBSRA10 - Wednesday, January 2nd 2008 11:16 AM
I had a terrible experience with the company. They delayed my price match until Amazon.com went out of stock. Then refused to cancel the order, even though the item was not processed or shipped! I've never seen a company where a company does not allow customers to cancel their orders. What a scam. They told me to use "return/refund" instead. Now that I am checking all the other feedbacks, I can see why! What a hassle! Never buy from this store again, I don't care if they have 200% PM policy.

My worst online experience by far.

jrowe - Saturday, December 29th 2007 12:09 PM
Shipping takes a little longer than other shoe websites, but the 115% price match policy and 13% FC make up for it for me. I love Shoes.com!

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