Customer service is abrupt. Ordered a 5 color set which was all from the same mfg. Shipped 2 Yellows instead of 1 Yellow & 1 Magenta. I emailed, they replied that I had to call them. Replacement arrived, but it was a different brand, different ink, and less quantity than other brand. Called again. Supposedly they don't carry the first brand anymore. What a frustrating experience. Don't plan on buying from them again!
Tuesday, March 13th 2007 10:55 PM
Great experience w/ a refill kit and reman HP carts. The company shipped priority even though I only paid for stardard shipping. They were at my door across the country 3 days after I ordered. Would definitely purchase again.
Thursday, January 18th 2007 1:07 PM
Absolutely the WORST EXPERIENCE I've ever had with a merchant. Cartridges did not work AT ALL in my printer. Compatible HA! Printer didn't even recognize I had inserted new cartridges. Horribly RUDE (and apparently their ONLY customer service rep) rep wouldn't help at all. I'm returning. If I don't receive a refund within seven days, I'm issuing a charge back. DON'T BUY FROM THESE PEOPLE!!! HORRIBLE HORRIBLE! If the cartridges work for you, great, but if you have a problem, you are screwed!
Friday, May 12th 2006 12:40 PM
I can get my ink cheaper from Epson's site by $2 without doing anything special. These guys aren't cheap.
Thursday, May 4th 2006 4:37 PM
Never had a problem, Over 10 orders. So, I don't know about customer service issues. Never had a need to call.
Thursday, January 5th 2006 4:56 PM
Terrible customer service! Inkjet cartridges clogged my printheads so I requested a refund since they offer a 100% satisfaction guarantee. Offered only to send replacements. CS rep hung up on me!
Friday, December 30th 2005 8:23 AM
This company is great. The best prices, always coupons, and good service. I have recieved toner cartridges that only last 1-2 weeks, just call up and they will send replacement. Great to work with.
Monday, December 19th 2005 8:23 PM
I have dealt on and off with them for 2 years. They ship great and quality is good but their customer service is horrible. They misship, don't handle problems well at all - going to find a company that is more in tune with customer service
Tuesday, November 8th 2005 1:12 PM
They have everything at low prices and with the Cash Back--the offer is unbeatable.
Thursday, July 28th 2005 9:20 AM
I have used them for thousands of dollars of products and very thing has been great! Keep up the low prices.
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