REI has quite possibly the best customer service I've dealt with online and offline at their B&M store. I've worn sandals for a few weeks and returned them no questions asked. Prices are a little high, but you get unbelievably good customer service.
Wednesday, April 8th 2009 8:34 AM
REI is probably my favorite retailer. Their prices are usually about average, but they slap a lifetime warranty on everything you purchase from them to make it worth it. I've had no problem returning items several years after purchase if I had compelling reason to do so. They have live online chat and amazing customer support. Also, if you have an REI membership, you get a discount on all purchases made there. You receive another discount on top of that when you use your REI credit card to make the purchase. I highly recommend REI!
Sunday, April 20th 2008 8:11 AM
Two christmases ago I order about 100 bucks worth of stuff and it did not arrive by xmas. Not only did they get to me the items ordered they sent gift certificates equal to the amount ordered. They are my first choice for any items I need that they carry!!
Thursday, January 31st 2008 11:45 PM
Customer service and ordering is fabulous. Items arrive well-wrapped, but not over-wrapped.
Monday, September 24th 2007 10:39 AM
Wednesday, January 24th 2007 1:23 AM
Best retailer in America.
Sunday, December 12th 2004 3:34 PM
I ordered a pair of ski boots with in-store delivery. The boots (European size) arrived and were too big. I exchanged it on the spot for a pair that fit without any problems. The B&M CSR was very helpful.
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