Have you seen our new store reviews?

 Ratings
Overall Rating: 3 Stars (5.3 out of 10)

14 users have rated this store.


Overall Pre Order: 4 Stars  (6.2 out of 10)

  Pricing: 3 Stars  (5.5 out of 10)
Web Site Usability: 4 Stars  (6.2 out of 10)
Product Selection: 4 Stars  (6.1 out of 10)
Product Information: 4 Stars  (7.1 out of 10)


Overall Post Order: 3 Stars  (4.4 out of 10)

  Ease Of Order: 3 Stars  (5.8 out of 10)
Product Availability: 3 Stars  (4.7 out of 10)
Customer Support: 2 Stars  (3.9 out of 10)
Delivery: 2 Stars  (3.1 out of 10)


 Contact Information

Webpage: http://www.thebodyshop.com/

Contact Information:

 
Email:

weborder@thebodyshop.com
Voice Phone:

800-263-9746
Address:

5036 One World Way
Wake Forest, NC 27587


 Most Recent User Comments

[Add Your Own Comment ]

Kaicensmgk - Wednesday, June 13th 2007 10:02 PM
I have been ordering from The Body Shop for about a year now and have not had any problems. The shipping time seems to be average although I would love to see them get the order out a little faster it is still exceptible as far as I am concerned. I usually just make sure to order my shampoo, conditioner and scrub at the first signes of running out. Product discriptions could be better.

anukas2 - Wednesday, January 24th 2007 12:26 AM
The delivery took time (6 days from online order), but customer service was friendly and professional. Apolologies for a long weekend and accumulated orders. After talking to customer service the order got shipped the same day and arrived perfectly 2 days later.

oolala30 - Tuesday, January 2nd 2007 9:05 PM
TBS online site is unbelievable. I've never experienced customer service this pathetic. Ordered 12/26/06 called on 1/1/07 to see why order is still processing. Was told the site was not updated but order is on the way. Received an email from TBS on 1/2/07 which said that my order was cancelled... no reason was given for this. Called CS to discuss and was told that some of the items I ordered were not in stock so they cancelled the WHOLE ORDER!! WTH?! They told me to reorder if I wanted the in-stock items. Asked which they were and was told that they did not know. The Body Shop online has lost my business FOREVER!

ditu - Sunday, December 31st 2006 1:20 PM
still in Order Processing after 1 week

md2004 - Thursday, June 22nd 2006 12:39 PM
pathetic customer service. they do not have a clue about online e-commerce and should just shut down their website.

choumore - Tuesday, June 13th 2006 8:55 PM
Online orders can not be cancelled.

Administrator - Wednesday, November 24th 2004 3:33 PM
Discuss The Body Shop Here.


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