I have been ordering from The Body Shop for about a year now and have not had any problems. The shipping time seems to be average although I would love to see them get the order out a little faster it is still exceptible as far as I am concerned. I usually just make sure to order my shampoo, conditioner and scrub at the first signes of running out. Product discriptions could be better.
Wednesday, January 24th 2007 12:26 AM
The delivery took time (6 days from online order), but customer service was friendly and professional. Apolologies for a long weekend and accumulated orders. After talking to customer service the order got shipped the same day and arrived perfectly 2 days later.
Tuesday, January 2nd 2007 9:05 PM
TBS online site is unbelievable. I've never experienced customer service this pathetic. Ordered 12/26/06 called on 1/1/07 to see why order is still processing. Was told the site was not updated but order is on the way. Received an email from TBS on 1/2/07 which said that my order was cancelled... no reason was given for this. Called CS to discuss and was told that some of the items I ordered were not in stock so they cancelled the WHOLE ORDER!! WTH?! They told me to reorder if I wanted the in-stock items. Asked which they were and was told that they did not know. The Body Shop online has lost my business FOREVER!
Sunday, December 31st 2006 1:20 PM
still in Order Processing after 1 week
Thursday, June 22nd 2006 12:39 PM
pathetic customer service. they do not have a clue about online e-commerce and should just shut down their website.
Tuesday, June 13th 2006 8:55 PM
Online orders can not be cancelled.
Wednesday, November 24th 2004 3:33 PM
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