Customer Service: Very happy with CS. Very helpful and communicative. However, it is the best to call them directly. Emailing them sometimes can take up to 5 days before they will answer you.
Returns: Easy. Prepaid but without delivery confirmation. Easier to call CS if you want a RMA#. Emailing them takes some time for CS to respond.
Prices: A little high. Not much savings even if you have the GA membership. Prices are pretty good only when there's a studio sale. Free delivery is only applicable if you order more than $99.
Delivery/packaging: Very timely even when media mail is used. One of the best packagings around. Very well packed. Items hardly get damaged.
GA Membership: $12/yr. Pretty good when it comes to studio sale. Another 10% off. However, only the person who bought the membership would get discount. Your father/mother/husband/wife/siblings/kids won't get the discount even if you live in the same house or sleep in the same bed!
Friday, February 25th 2005 2:36 AM
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