Have you seen our new store reviews?

 Ratings
Overall Rating: 4 Stars (7.1 out of 10)

72 users have rated this store.


Overall Pre Order: 4 Stars  (7.4 out of 10)

  Pricing: 5 Stars  (9.1 out of 10)
Web Site Usability: 4 Stars  (7.2 out of 10)
Product Selection: 4 Stars  (6.3 out of 10)
Product Information: 4 Stars  (7.4 out of 10)


Overall Post Order: 4 Stars  (6.8 out of 10)

  Ease Of Order: 4 Stars  (7 out of 10)
Product Availability: 4 Stars  (6.1 out of 10)
Customer Support: 3 Stars  (5.1 out of 10)
Delivery: 4 Stars  (7.9 out of 10)


 Contact Information

Webpage: www.restaurant.com

Contact Information:

 
Email:

info@restaurant.com
Voice Phone:

Customer Service
1-800-979-8985
9:00a.m. 5:00p.m. CST, M-F


 Most Recent User Comments

[Add Your Own Comment ]

ahlex - Saturday, September 11th 2010 5:36 AM
I've used restaurant.com certificates many times. At first I've had some hard times because I was a "noob". But now, I have no issue with it at all.
Here are some tips for the NOOBs:
1) Before buying the certificate for restaurant ABC. Call them, talk to the manager and ask if they still accept it, get his/her name.
2) Read closely the fine prints
3) If U're using the certificate, please do not be a cheapstake (try to get at least 10% above the minimum purchase requirement, tip the server at full price)
4) U can easily find the certificate here at 80 or even 90% off (paid $1-2 for the $25 certificates all the times)

amsoildealer - Thursday, February 25th 2010 8:16 AM
Always present the certificate before ordering... and you might size it down at the time of printing to make it a bit more suttle... rather than handing them a huge piece of paper!

dmichitti - Wednesday, December 2nd 2009 8:47 AM
I purchased a gift certificate from restaurant.com, a week later the company went out of business. I have contacted them multiple times about exchanging it and they will not respond. Two thumbs down and shame on you restaurant.com.

luvinit189 - Tuesday, September 1st 2009 1:29 AM
At first look this seems like a great deal! But after purchasing several certificates for local restaurants, we discovered some had already closed or had massive restrictions. Once we showed our certificate to one place, our service became practically nonexistent! IMO, at least in our area, it seems restaurants who sign up with this company are already on their way out of business...maybe a last ditch effort? Either way, I would never recommend or purchase from them again, as even at $10 for a $25 certificate there's a high chance you'll lose your $10 and spend way more effort than it's worth.

DevilClick - Tuesday, June 24th 2008 5:51 PM
A good-looking but excruciating unreliable website awaits you when you point your browser to restaurant.com. If you need to get your certificates by a certain day, plan on spending about 3 days of hit or miss connections to get into the site and actually printing them once you've made a purchase. I've never had a problem making an actual purchase, just printing the purchased certs.

chadlavin - Thursday, February 28th 2008 6:38 AM
I bought a "certificate" for a fairly expensive restaurant in town. When the bill came, the server refused to accept it. I called restaurant.com to complain, and they said it was between us and the restaurant. I called the restaurant, and they said to read the fine print which says something like acceptance of the certificate is solely at the discretion of the restaurant. So in other words, a certificate from restaurant.com is precisely worthless -- equivalent to asking your server or manager if you could have a discount, at which point they can arbitrarily decide whether to give it to you or not. A shocking -- SHOCKING -- business model.

elove8469 - Friday, December 28th 2007 2:06 PM
I love this site! It's great especially if you are traveling, you can try out new foods and new resturants at the same time, plus save money too. Highly recommended.

happysaver - Thursday, October 25th 2007 5:29 PM
Here are the rules about restaurant.com certificates I've set for myself:

1) Read all the restrictions and make sure you are fine with them.

2) If you would never (under no circumstances) go to a particular restaurant without certificate, you should not get a certificate either.

3) If you want the restaurant to keep offering the certificates, don't just go with a minimum purchase and tip well.

There is one thing one should realize when using restaurant.com certificates. No matter how much or how little you pay for a certificate, the actual establishment never gets a penny of that money. That is to say from restaurant's perspective "certificate" is in fact nothing but a "discount coupon."
There must be a reason why restaurant is willing to give such a big discount. It does not always mean that the restaurant is bad, it could be that the place has just opened and is trying to grow its market share, or that it does not get as many customers on weeknights as on weekends...
Also it makes perfect sense that restaurants are only willing to accept one certificate at a time, and only once a month (even though they can hardly check) since they want not only your business but also their profit.
I've bought and used at least three dozen of these certificates at various places. There was only one instance when a restaurant owner refused to accept a certificate, and couple of restaurants closed down before I could use a certificate. (One can only blame restaurant.com for not removing the listings and/or not notifying me themselves, but I never had problem having these bad certificates exchanged.)

princessdiary - Sunday, September 9th 2007 6:19 AM
Okay, the certificates are fine if you know that you can only visit the place once a month and that they usually have a minimum purchase. You're also expected to tip on the full bill. My issue with this website is that it is SLOW, and I'm not sure if it's just me or the website. I've been spending at least an hour on this site just to load a few pages and review a few things.

basketco - Saturday, July 21st 2007 10:56 AM
So far I have used two certificates and had no problems. Both restaurants accepted the certificates with no problem. I purchased one for a restaurant and happened to be driving by and saw that they had closed. I thought this would just be my tough luck and lo and behold I received an unexpected, and unsolicited, email from restaurant.com stating that they noticed I had an unused certificate to a restaurant that no longer participated. They provided instructions on how to exchange it for credit for another certificate. So far, I have been very pleased.

There are 2 pages of user comments :  [ 1 2 | Next ]

TRUSTe online privacy certification

While FatWallet makes every effort to post correct information, offers are subject to change without notice.
Some exclusions may apply based upon merchant policies.
© 1999-2014