I have purchased many times from American Girl, both online and over the phone, without a problem. On the rare occasion there was a problem with an item, a quick call to their customer service takes care of the problem. They stand behind everything they make-I have returned and exchanged items over a year after purchase. For the first 6 months after purchase they will pay return postage for defective merchandise. No other company that I have ever dealt with can compare with American Girl as far as customer satisfaction and customer service.
Monday, October 17th 2005 12:47 PM
Just wondering why there is no digital certificate on the order page. The site is using SSL but there is no padlock at the bottom of my browser indicating that someone like VeriSign vouches for them. Does anyone have any experience ordering online from this site? How about placing an order via phone? thanks!
Monday, October 17th 2005 12:46 PM
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