I have ordered from Drugstore.com and it's sister site Beauty.com about 40 or 50 times. Twice I had to return something and just had a horrible experience doing so. This last order of over $100 I returned and it got there within two weeks of being received. I kept e-mailing and they said it takes 45 days to process the refund. It's been 60 days and several e-mails and no refund or response.
Saturday, August 23rd 2008 9:59 AM
Horrible Experience!! Bait & Switch advertising! Shipping may be slow--UNLESS you are trying to cancel an order that this company cancels the gift with purchase! NEVER AGAIN!!!
Wednesday, July 16th 2008 1:12 AM
This is my 3rd order from Drugstore.com (1 previous from Drugstore.com and 1 previous from Beauty.com) - I did not experience any issues whatsoever with any of my previous orders, the shipping times were "as promised", and I quickly received my Cash Back from both of my previous orders. I am a very satisfied customer of Drugstore.com, and will continue to shop there!
Friday, July 11th 2008 2:29 PM
Drugstore sucks. Lots of items are near expired. Horrible customer services. Never get your things returned and refunded.
Sunday, April 20th 2008 11:34 AM
Horrible customer service. If you have an issue, expect to send ~5 emails before you get a response that even begins to solve the issues. RUN AWAY!!!
Monday, March 31st 2008 5:46 PM
My order got lost.
Tuesday, March 11th 2008 1:16 AM
I order frequently Philosophy and Meyers products from Beauty.com and Drugstore.com. Not for price but for convenience and selection. But BEAWARE I have ordered over 10 times and have never had FW Cash received or reported. Once I made a claim and was rejected. So dont depend on FW for %
Wednesday, January 16th 2008 1:46 AM
Prices are not all that great--the same items are cheaper in my (upscale) neighborhood grocery store. You're paying for convenience and selection, however, so whatever.
My large order qualified for "free" shipping, but was a bit annoyed when one of the items (on backorder) actually did have shipping charges attached. I shouldn't have to pay because they're out of stock.
Saturday, January 5th 2008 4:00 PM
Prices are great, but shipping was slow. Took 2 1/2 weeks to shipped one item.
Friday, November 16th 2007 3:40 PM
Shipping is very slow.
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