Monday, December 8th 2008 11:17 AM
I would like to state I in fact was an employee of AJ, and no, I am not some disgruntled ex employee. I quit on account of principal and the fact I did not agree with what they were doing to their customers so I thought I would personally share my accounts.
#1 The sales person will lie to you to get the sale, we all think this is an obvious statement I am sure, but they will tell you ANYTHING to get you to buy what they are selling, they constantly tell the customers their items will arrive on said date, even when the item is in fact on Back Order, so when you call a CSR to get status on your order after it was placed with the Sales Guy a CSR will then tell you it is back ordered, you then would want to cancel and get it somewhere cheaper right? Well then they train us to tell you there is a cancellation fee which FYI there is not. But we will say there is because well our managers tell us to. The "fee" is normally $50 but if you have a BIG order we will say 100-200 depending on the amount of money you spend.
#2 When customers call in for damages (i.e. you received your item(s) and they have a huge dent in them) you will then reach a Damage Line, they will do anything for you to NOT send back the item. they will offer you 10% off, and to be honest if you do have a damage and it is purely cosmetic and can be easily fixed and donít need to send it back, I would strongly recommend you trying to haggle them down as far as you can I think I have even seen them give 50% off before depending on the problem though, so like for a dent I could say they would give you 30% the key is to be persistent, keep calling EVERYDAY yell and tell them you will do a CHARGEBACK (they hate these words cause they HAVE to give the money if you do one of these)
#3 if you do actually need a new unit.....GOOD LUCK it takes a ridiculous amount of time to even get a person who knows what they are ACTUALLY doing on the phone and then once you have a rep who knows their job, the unit(s) could again be on Back Order or Discontinued, which FYI happens a lot. But the discontinued item(s) are not AJ's fault; it is the fault of the manufacturer. But it can take a while. But again I have seen it take less than a week but that doesnít happen often.
#4 we will offer you (customers) Warranties to fix any problem and just another FYI when we offer those it seems like a HUGE deal...... we only pay for HALF of what the warranty actually costs, so I would demand money instead of a cruddy warranty unless of course you want one.
Bottom line it is just a terrible company and the reason for crummy Customer Service is the fact that the company doesnít care about their customers, why buy from them when you can go to your local Lowes and get free set up and delivery, and most likely have it in a week?
Sunday, July 6th 2008 2:49 PM
I got a washer and dryer installed quick and professionally with extended warranty
Thursday, August 17th 2006 1:34 PM
UNBELIEVEABLE! The worst ever. I received a broken air conditioner from this company and have encountered no helpful people there yet. I have received several promises of a refund, but nothing yet. Customer service agents have told me they were going to have the manager call me back within 24 hours (several times) and I have not received a call back yet. I researched several online review sites and have learned that this is a common business practice with this company. Go on the search engines and type in AJ Madison reviews and you will find the same information. This seems like fraud to me.
Thursday, August 17th 2006 1:27 PM
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