Have you seen our new store reviews?

Overall Rating: 4 Stars (7.4 out of 10)

23 users have rated this store.

Overall Pre Order: 4 Stars  (6.6 out of 10)

  Pricing: 4 Stars  (6.7 out of 10)
Web Site Usability: 4 Stars  (6.6 out of 10)
Product Selection: 4 Stars  (6.8 out of 10)
Product Information: 4 Stars  (6.4 out of 10)

Overall Post Order: 5 Stars  (8.3 out of 10)

  Ease Of Order: 5 Stars  (8.6 out of 10)
Product Availability: 5 Stars  (8 out of 10)
Customer Support: 4 Stars  (7.6 out of 10)
Delivery: 5 Stars  (8.4 out of 10)

 Contact Information

Webpage: http://www.ice.com

Contact Information:


Voice Phone:

Mon-Thusday 9:00 AM to 9:00 PM EST
Fri 9:00 AM to 4:00 PM EST
Sun 12 PM to 6 PM EST
Closed on Sat and National Holidays.

4058 Jean Talon West, Suite 200
Montreal, Quebec H4P 1V5

 Most Recent User Comments

[Add Your Own Comment ]

Rm112 - Monday, May 10th 2010 10:26 PM
Only a 30 day warranty on their merchandise??? It's been almost 3 months since I got my wife her new wedding band and one of her smaller diamonds came off. I called ICE.com customer service and was informed that their "warranty" only covers the 1st 30 days. If I want I can ship it to their jeweler and have them inspect it and THEN give me an estimate. Thanks, but no thanks ICE. Probably my last purchase from this retailer.

baddog2 - Wednesday, December 9th 2009 3:34 AM
Sweet deal, wrap it up!

chicnyclady - Saturday, October 3rd 2009 1:25 PM
Good product selection, but prepare to be gouged on prices. Purchased a ring for $240 and later found it on another site for $160, a sizeable discrepancy, and they don't offer a price match guarantee. Would never shop at an establishment that does not stand by their products and pricing structure.

bigtd1986 - Sunday, December 7th 2008 4:46 PM
ooooooo ahhhhhhhh what to buy?

dreamboat - Tuesday, November 18th 2008 4:00 PM
ICEing on the big, big cake

mmconhea - Monday, December 10th 2007 9:53 AM
Absurdly fast shipping. I recieved my items the next freaking day! Quality items, wrapped in quality boxes. I'm dissapointed I've never ordered from them before. I will certainly be ordering again.... oh and the flex payment options are the best on the web. FatCash comes within days! Awesome site!

sweetandsassie - Saturday, June 30th 2007 1:15 AM
I have shopped at ICE.com many times and don't know why I continue to shop there. I have returned more cheaply made bracelets than anything. I oredered a 11 carat Ruby bracelet and when I rec'd it,it looked like they forgot to finish pushing down the prongs. The Rubies were loose and I sent it back.
I decided that was a fluke and ordered another one. It arrived within 8 days or so. I loved it,wore it the 1st day and looked down and a Ruby had already fallen out. I have had more problems, but this is just the latest problems with this company.
To send it back you have to call a 1-800- number and then they will send you a sticker for you to return all paper work and the jewelry. Keep all packaging so you will not have any problems.
I have learned my lesson, you pay for what you get,and I like for my jewelry to be made with nothing but the best of everything! I want mine to last...Sorry,ice,but this time I swear,never again!

chelegirly - Wednesday, May 2nd 2007 10:58 AM
I just received my first order from ICE.com. All I can say is WOW. The prices were SO good, shipping SO fast. All of that was great BUT the quality of this jewelry is OUTSTANDING!! I could not be happier. Can't wait to buy some for myself!

MommyMo - Tuesday, March 6th 2007 10:22 AM
ICE.com customer support is awesome! They fully stand behind their products and the customer service personnel is extremely helpful. It is great to find a trustworthy online jeweller that you don't have to worry about making a mistake on your gift purchases. I'm junking Zales and going ICE.com for my purchases from now on!

CrazyRus - Monday, November 13th 2006 7:51 AM
Wonderful expirience for me! I've purchased a gigt for my wife. It was shipped within 24 hours and arrived in 3 days wonderfully packed. The product looked better than on the pictures!!! I'll definetly buy from this company again

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