Drs. Foster and Smith are the greatest. I have had to call them twice because my post office screwed up, and Drs. F&S were extremely helpful and nice and have solved all my problems quickly and efficiently. I have two cats and two ferrets and I buy almost all of their supplies from Drs. F&S. They have a good selection of quality animal supplies and for the best prices I have seen. I love them!
Sunday, December 7th 2008 8:10 AM
My debit card was charged my pre-coupon code total. Customer service was extremely helpful, and credited the amount back to my debit card immediately. I'm not so happy because this was my first time shopping with this website, but they do have the best prices on what I was ordering (Heartguard), and free shipping on prescription items. I'm still not sure if I will shop here again or not.
Sunday, May 13th 2007 4:58 PM
I have been a Drs. F&S customer for about five years now. They are just wonderful. I shop there for items for my dog and cat, but especially for my freshwater fish. Not only have the Doctors provided much of my aquarium plants, equipment and decorations, but they've provided plenty of my fish as well. All of their items are top-notch; their livestock is the picture of good health and vitality. As if all that weren't already great, I once e-mailed them to ask for their advice on some algae overgrowth in my big aquarium. They responded very quickly, with advice (they did not try to get me to buy products), I followed their advice, and my aquarium has been algae-free ever since! Drs. F&S are excellent in all respects.
Sunday, March 25th 2007 6:09 PM
I spent a long time (several weeks) comparing prices and picking out my items, and my cart was saved throughout that time (hooray for cookies). They had fantastic prices on most of the items I ordered, the site is incredibly informative and helpful, and the checkout process is easy. Shipping prices were fair, and they said ground shipping would take 7-10 days, but both of my packages arrived in Texas in great condition 2 days after the order (on a Saturday morning!). I will definitely shop there again.
Wednesday, January 17th 2007 2:57 PM
I have ordered with Dr. F&S before and it has been awesome. They have much better prices than PETsMART and a wide selection so you can find things that are made for your type of pet. On my most recent purchase I was delivered a non working item. I contacted customer service and they are sending me a new item and a shipping label to return the broken one. That's is how you like to see things done!
Thursday, October 26th 2006 8:26 PM
Okay, I actually purchased throught the company and they were great. I had to call the customer service dept twice due to my own vet (whom wanted me to purchase from her at much, much higher prices) Foster/Smith rep told me what to do with the vet. Guess alot of vets are losing business. I am happy with service and prices.
Tuesday, September 12th 2006 12:59 PM
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