Recommended site. Quality products. A lot of helpful how-tos and a forum for discussion and rating products.
Great customer service. I ordered over the weekend of the LA wild fires. I got a call on my cell Monday morning from customer service saying their warehouse had to be evacuated and they would try to ship on Tuesday. On Tuesday I got an email saying they were still evacuated and would ship by Thursday. Order actually shipped on Wednesday. You can't fault them for the delay and they made the effort to keep me informed about the status of my order.
As an FYI, you can find some of their "Sonus" brand products (e.g. the wool wash mit), which are just rebranded products, in standard B&M stores. The price is the same, but you save by not having to pay for shipping.
Sunday, November 18th 2007 11:32 AM
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