Ratings
Overall Rating: 3 Stars (5.6 out of 10)

4 users have rated this store.


Overall Pre Order: 3 Stars  (5.6 out of 10)

  Pricing: 3 Stars  (4.3 out of 10)
Web Site Usability: 4 Stars  (6 out of 10)
Product Selection: 4 Stars  (6 out of 10)
Product Information: 4 Stars  (6.3 out of 10)


Overall Post Order: 3 Stars  (5.6 out of 10)

  Ease Of Order: 4 Stars  (6 out of 10)
Product Availability: 4 Stars  (6 out of 10)
Customer Support: 3 Stars  (5 out of 10)
Delivery: 3 Stars  (5.5 out of 10)


 Contact Information

Webpage: http://www.wineenthusiast.com

Contact Information:

 
Email:

custserv@wineenthusiast.net
Voice Phone:

Customer Service
1-800-356-8466
Fax:

1-800-833-8466
Address:

The Wine Enthusiast
P.O. Box 39
Pleasantville, NY
10570-0039


 Most Recent User Comments

[Add Your Own Comment ]

tapercmk - Friday, February 8th 2008 2:36 PM
Ordered a Vino View 20 bottle wine refrigerator for Christmas and it came early and was perfectly packaged. I called customer service with a product question and they were very helpful and offered some great tips on placement. My dad loves the fridge and it seems very high quality. I would definitely order from them again.

October21 - Thursday, January 3rd 2008 3:06 PM
I placed an order that was to be a Christmas gift and received the item on Dec 30th. Four emails were sent with no response. I have tried calling their customer service line several times on different days and at different times and the recorded response is consistently: "it's an extremely busy day for us; your wait time is approximately 10 minutes". Ten minutes stretches into "another 10 minutes" and so I have never actually spoken with anyone from Customer Service.

Administrator - Thursday, January 3rd 2008 3:01 PM
Discuss The Wine Enthusiast Here.


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