6pm is what it is - it's a deep discounter for overstock from Zappos. I have bought $120 shoes here for less than 1/10th of their price. So I don't expect the same kind of customer service that I get from Zappos or other online e-tailers.
That said, 6pm does import the sizing survey info from Zappos, and it will tell you if a particular model fits small or large. Pay attention to that if you're worried about having to send shoes back.
Thus far, I've only gotten one pair that didn't fit well - even though I have ordered sizes that varied pretty widely, based on their sizing-survey info. That one pair, I chalked up to the "cost of doing business" and donated it to a local charity. I have more than recouped its cost from other 6pm purchases.
immy -
Thursday, October 29th 2009 3:02 AM
They sometimes have great prices. However, they have horrible customer service policies. They make you pay for return shipping. They also do not allow exchanges. If you buy a shoe that doesn't fit, not only do you have to foot the cost of the return shipping which can be very high for bulky items like shoes (eg, $12 for a pair of loafers), they also make you re-purchase the item again instead of exchanging it. Their "sales" only last one day so by the time you receive the shoe and realize it doesn't fit, they have raised the price to several times what you paid. This is a very customer averse practice so I would advise to only purchase shoes where you are familiar with the brand and fit.
ggrr8t -
Monday, October 26th 2009 1:17 PM
Got 2 pair of bass shoes. Can NOT beat the prices. Shoes were mint condition, and shipped to me within a weeks time. Ya just need to check them out fast when they have something or brand you want since they are limited supplies at the prices they offer.
nativeamericansaver -
Sunday, January 4th 2009 12:06 AM
I have ordered several shoes from them. All came as described, fairly fast shipping though not the quickest it wasn't bad. Prices are good, best to shop the sale selection than sort by lowest price or biggest discount. Lots of shoes are the fashion rejects of others sites but I always find a gem or two!
iceangel -
Sunday, December 28th 2008 3:48 AM
Ordered several pairs of shoes. Arrived quickly and nicely packed. Will shop again.
Administrator -
Thursday, September 25th 2008 8:36 AM
(6 out of 10)
