Ratings
Overall Rating: 4 Stars (6.1 out of 10)

17 users have rated this store.


Overall Pre Order: 4 Stars  (6.5 out of 10)

  Pricing: 3 Stars  (5.8 out of 10)
Web Site Usability: 4 Stars  (6.8 out of 10)
Product Selection: 4 Stars  (6.7 out of 10)
Product Information: 4 Stars  (6.6 out of 10)


Overall Post Order: 3 Stars  (5.8 out of 10)

  Ease Of Order: 3 Stars  (5.8 out of 10)
Product Availability: 3 Stars  (5.9 out of 10)
Customer Support: 3 Stars  (4.7 out of 10)
Delivery: 4 Stars  (6.3 out of 10)


 Contact Information

Webpage: http://www.fredericks.com/

Contact Information:

 
Email:

custserv@fredericks.com
Voice Phone:

800-323-9525
Address:

P.O.Box 2949
Phoenix, AZ 85062-2949


 Most Recent User Comments

[Add Your Own Comment ]

mendi1 - Tuesday, February 23rd 2010 3:55 PM
I have been very happy with FOH all around. I was a loyal Victoria's Secret customer, but have found that FOH has a better selection of bra sizes. Everything I have purchased has been high quality and exactly as described on the website.

ERNurse - Saturday, May 13th 2006 8:00 PM
a merchandise quality is very poor .

Fionnabhair - Monday, July 11th 2005 10:18 AM
I've ordered from Fredericks several times over the years, and if it wasn't for the wide selection and decent quality of their stuff, I probably wouldn't bother with them. They do carry stuff that's hard to find elsewhere, but, as another poster found out, their S-M-L sizes tend to run a little on the small side. Also, as yet another poster found out, they will cancel part of your order without letting you know about it. I had that happen with an item I ordered, and later found out it WAS available....it was just no longer available at the sale price. I did not re-order.
The biggest hassle is their online ordering system. I tried five times Saturday night to take advantage of their 40% off sale and couldn't get to check out. I've had this happen before, and waited a couple of hours and it went through fine. This time however, I was frustrated enough to email customer service about it....it's Monday, and all I've received is an automated response. Of course, the discounts are no longer valid. That kind of inattention to the customer is what makes me NOT want to shop someplace again.

I'm reasonably certain I'll get somebody asking me about my browser and cookies and whatnot, so I'll answer it now. Firefox 1.0.4, and yes, I know how to handle my cookies.

MadCrag - Monday, April 4th 2005 12:32 PM
Probably some of the better deals/pricing for lingerie online. I like the selection. Shop there during a sale or with a coupon for even better deals. I've only ordered a few times, but always received all ofmy items on time and as shown.

scrabbler - Monday, September 8th 2003 2:42 PM
Online inventory system is not updated. Part of my order was shipped and the rest was cancelled without any notification. According to Fredericks, I would have to pay shipping charges to return my order.

waterfowl - Thursday, August 15th 2002 12:01 AM
Had a coupon code for this site, for free thongs. But I also bought a very nice red nightie, and a long-sleeve playboy shirt for my husband. The nightie was nice, bit if you are looking for a larger size, go for a plus size. I just bought the large size and it fit really close to my body. Hubby loved it, but I would had prefered more room from a nightie that was suppose to be a large. Other than that, everything came very quickly and the quality was great. I would order again from them.


TRUSTe online privacy certification

While FatWallet makes every effort to post correct information, offers are subject to change without notice.
Some exclusions may apply based upon merchant policies.
© 1999-2014