An excellent company who stand behind their products and work until the customer is not just satisfied, but pleased. They bent over backward to help me, so I buy from them whenever I can. You should too!
Thursday, March 22nd 2007 2:28 PM
I ordered a new LCD television from Vanns on a Thursday and it was delivered in perfect condition the following Wednesday. Outstanding! I will certainly consider Vanns for future electronic purchases.
Tuesday, March 20th 2007 4:46 PM
Don't get me wrong, I am very picky on products and e-tailers. But my recent experience with Vanns convinced me this is a very reliable, customer friendly merchant.
After quite extensive research, I decided to buy a LCD TV from Vanns.com for two reasons: 1. the price is very competitive (not the lowest though). 2. As a reputable merchant, they claim all their products are brand new. I take their words.
At first, their inventory system seemed to have some problems, but after a few phone calls, it was corrected. Surprisingly, they have the best customer support. I called at least 5 times, only one call let me hold for 5 minutes, and the rest went through in less than 1 minute. This is very critical when you order some big ticket stuff and you need to follow up with them. Email communication is also very fast and responsible, very professional.
Delivery is also fast. They outsource bulky shipment to Yellow Exact, a subsidary of YRCW and small package to UPS. Both have tracking capabilities and highly reliable. I received the packages in perfect condition. Yellow Exact even gave an 30 minute option for delivery.
I couldn't be happier for the purchase from Vanns and would like to recommend this vendor to others.
Tuesday, February 27th 2007 10:51 AM
Had a problem with delivery. Customer service was very uncooperative in trying to resolve the issue. Never got the TV ordered and they charged me for return shipping. STAY AWAY from Vann's
Friday, January 12th 2007 9:57 PM
I ordered a Samsung LCD from Vanns because they had the lowest price, which was even lower because of free shipping and no sales tax. The delivery was fast and the delivery guy (yellow freight) even called to give me a heads up. I would definately buy something from Vanns.com again.
Tuesday, December 27th 2005 3:10 AM
Competitive prices. Not always the least expensive but if its higher, its only by a couple of dollars. At any rate, there's no tax and no shipping charge so it all evens out. The service is great and reliable.
Wednesday, April 13th 2005 9:43 AM
Just bought a Megellan Meridian Color GPS from here. Prices was $50 lower than anywhetre else I could find, plus no tax and free shipping! Item arrived a day earlier than expected and was in perfect condition! Communication was excellent; I'll go here first for anything I want to purchase in the future.
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