Sometimes deliveries don't happen but if you google FTD this seems to be common. For Mother's Day we ordered 2 sets of flowers. While one was delivered, the 2nd set never was. We were really annoyed but it wasn't until we had to deal with their customer service that was really upsetting.
I asked for a full refund on the undelivered flowers but my request went ignored. I had to contact them SEVERAL times through different csas in order to get a refund. It seems like they want you to forget the whole thing and just accept the loss.
Friday, May 8th 2009 6:16 PM
In the dog house thanks to these incompetent's!!! Ordered an arrangement for Mother's Day to be delivered to Wife's workplace and it has not shown up. On hold with customer dis-service for over 45 minutes and counting. Gee, I guess it will show up the Monday AFTER the holiday. Lot of good that does me on Mother's Day!
Have no idea why I tried these homewreckers, ProFlowers has always served me well (and even did for this year's delivery to my mom)!
Sunday, February 15th 2009 12:10 PM
Very disappointed in FTD.com--really felt like they've let us down. Arrangement for Valentine's Day I ordered did not look anything like the provided photo and description of arrangement, or have even half as many flowers as shown in photo. And, no, the photo was not of an "upgraded" version.
Florist had filled most of vase with handfuls of rose leaves (no rose leaves mentioned in description or shown in photo) some of the rose leaves had large snail holes in them. Scattered here and there in the leaves, they had thrown in 2 roses, 3 carnations and a few mini-carnations. That's it. They had "substituted" the rest of the filler (tiny, brown-looking, unopened purple flowers) instead of using any of the other flowers in the description. Some type of white flower whose petals were scrunched together had also been put in a few clumps in the arrangement. A few other stems of leaves were thrown in (which sadly gave the appearance of sticks of weeds). What few flowers they used were haphazardly arranged, smashed together, and the whole thing looked sparse, thrown together and lop-sided. Instead of an expected professional arrangement, this looked embarrassingly cheap.
When contacted, instead of calling me back, FTD sent an email response 2 days later that the order was "filled to value." Really? $72 worth? Ouch!
Unfortunately, this was our second time in a row (and obviously last) we had a problem with an FTD order and their local florist. A few months ago, my husband ordered 2 dozen carnations from FTD and I received only one dozen. After several calls, finally at least received a partial credit on that order. Of course instead of the credit and hassle, I would have preferred they filled the original order of 2 dozen carnations from the beginning. Funny how they managed to bill for the 2 dozen, but we had to catch that they didn't fulfill the complete order and call them on it....
Friday, February 15th 2008 3:39 PM
I ordered my Valentine's gift for my spouse a week in advance into to secure what I desired. The roses that arrived were dead. After waiting hours for a customer service regard order issues, I hung up the phone and redialed the number and used the prompted to order flowers. When the person answered, I asked how can a company take new orders when they are not fulfilling current orders. FTD rep. reply, "That is another department." I replied, "Taking ownership of customer's issue should be everyone at that company's responsibility. I am now waiting for a promised refund and the flowers that I ordered from the major competitor as replacement were prompt, alive and beautiful.
Wednesday, December 19th 2007 1:02 PM
Your website cheating your customer to buy WLI ReservationReward by popup windows. After that, that scam company will will steal $10 from my creadit card each month. I will NEVER NEVER use your service again, and I will post my experience to all deal.xxx website to let people know what happened. Also, I will report to Better Business Bureau.
Thanks and hope your business getting famous soon.
Sunday, November 18th 2007 3:31 PM
I used FTD.com to order flowers for a funeral. I thought the price was about average. I was a little worried after reading the negative comments (which I did after ordering!) but when I got to the funeral the flowers were exactly as pictured on the website. I was very pleased with everything. In case it matters, the funeral was in Homewood IL. They were on time and the flowers looked lovely, with a hand-written note containing our message on it. I am still waiting on the FatWallet CashBack but it's been less than a week so no biggie there. It is listed as pending. I'll have to check my cc bill to make sure there is no overbilling too. But so far, so good.
Tuesday, October 9th 2007 7:50 AM
my sister and i used FTD to order flowers for our mom for her birthday. the bouquet we ordered and the one we actually recieved were nothing alike. the picture on their site is vibrant and full of flowers and the one we got was just a bunch of greens and very few flowers. when i called, the person i spoke to said that he had to call the local florist to get the ingredients and would call me back. but i waited a week and never got a call.. so i called them this morning they said that they couldnt do anything about it but to refund the $13.99 delivery fee. we paid $84 for an arrangement that was worth maybe $5. I WILL NEVER USE FTD AGAIN.
Tuesday, May 15th 2007 5:53 PM
I'll go one further.....they overbill, too. My CC shows $59.45 charged, but their bill shows a total of %55.49.
Now wasting time waiting for them to answer their phone, so I can say I tried before I contest the charge on the CC.
Good so far...I always forget the major family holidays (Mother's Day, birthdays, etc.) and don't end up ordering until the day before. I have ordered Mother's Day, Christmas, and birthday flowers 4 times with only 1 day's notice, and all were delivered on time, and were beautiful (according to the recipients). I think with FTD, a lot of the customer service side is with the local florist and how competent they are. So far, I've only had great experiences with quick, on-time deliveries. I will continue to use for family events!
Sunday, April 22nd 2007 5:36 PM
Update from below....ended-up cancelling. After several calls, and a few more cryptic emails, they admitted they never delivered.
Completely, totally, thoroughly PATHETIC.
There are 2 pages of user comments :
1 | 2 | Next
Earn Cash Back while you shop - just 3 simple steps.
1. Sign Up so we know who to pay! (It's FREE.)
2. Shop through FatWallet for deals from your favorite stores. Your online purchases earn Cash Back that builds in your FatWallet account.
3. Get Paid by requesting a payment via check or PayPal.
FatWallet coupons help you save more when shopping online. Use our Coupons Search to browse coupons and offers from thousands of stores, gathered into one convenient location.
As part of our FatWallet Community, you can share deals with almost a million shoppers in our forums. Forum content is generated by consumers for consumers. Share deals, money-saving tips, and more. It's FREE, fun, and addicting.
Our customer experience team is here around the clock - real people ready to assist.